Brother Printer is not Printing [Reasons and Solutions]

If your Brother Printer is not printing and this has left you stumped, we recommend you read this article carefully. We will discuss several reasons why your Brother Printer will not print and the solutions to these reasons.

Brother MFC-J497DW Inkjet Multifunction Printer - Color - Plain Paper Print - Desktop

Table of Contents

Brother Printer Does Not Print [Reasons and Solutions]

Your Brother Printer cannot print due to the following reasons…

1. Your Brother Printer is Switched Off

As simple and strange as this might sound, we’ve had many folks complaining about their Brother Printer not printing only to discover that they didn’t switch on the printer.

So, amuse us, and check if your Brother Printer is switched on. Also, check if the power cable is connected to the power source.

2. Brother Printer is in Offline Mode

This is one of the reasons why your Brother Printer cannot print. To resolve this issue, you need to remove your printer from offline mode.

How to Remove Brother Printer from Offline Mode

Follow the steps below to remove Brother Printer from offline mode on Windows PC:

Step 1: Click “Start” or the Windows button on the taskbar of your Windows computer.

Step 2: Go to your computer settings.

Step 3: Click “Devices”.

Step 4: Click “Printers & Scanners”.

Step 5: Choose your Brother Printer.

Step 6: Right-click on your printer.

Step 7: Click on “See what’s printing” when the dropdown menu appears.

Step 8: Click on “Printer” at the top-left corner of your screen.

Step 9: Uncheck “Use Printer Offline” from the dropdown menu by clicking on it. Verify it is unchecked.

Step 10: Run a test print to confirm if your Brother Printer is now printing.

If it is not, check the next reason…

3. Wrong Port Connection

One of the reasons why Brother Printer is not printing is because it is not connected to the right port.

You can resolve this issue by following the steps below:

Step 1: Click on the Windows button on your computer’s taskbar.

Step 2: Go to your computer’s settings.

Step 3: Click “Devices”.

Step 4: Click “Printers & Scanners”.

Step 5: Click “Devices and Printers”.

Step 6: Choose your Brother Printer by right-clicking on it from the list of devices that appear.

Step 7: A drop-down menu will appear, click on “Properties”.

Step 8: Click on “Change properties” found in the “General” section.

Step 9:  Click “Ports”.

Step 10: Click the port that has your Brother Printer’s name.

Step 11: Click “Apply”.

Step 12: Run a test print.

If your Brother Printer is still not printing, check out the next reason…

4. Pending Print Documents

If you have documents on the print queue, then your Brother Printer might not print. Therefore, to rectify this issue, you need to clear documents from the print queue.

How to Delete Print Jobs on Brother Printer Print Queue

Follow the steps below to delete print jobs on the Brother Printer print queue:

Step 1: Click “Start” or the Windows button on the taskbar of your Windows computer.

Step 2: Go to your computer settings.

Step 3: Click “Devices”.

Step 4: Click “Printers & Scanners”.

Step 5: Choose your Brother Printer.

Step 6: Right-click on your printer.

Step 7: Click on “See what’s printing” when the dropdown menu appears.

Step 8: Click on “Printer” at the top-left corner of your screen.

Step 9: Click on “Cancel All Documents”.

Step 10: Run a test print to see if the issue is rectified.

If it is not, try the next solution to the reason below…

5. Issues with your Ink or Toner

Low ink/toner or dirty print head or dirty toner can cause your Brother Printer not to print. Therefore, you have to refill the ink or toner if it is low.

Brother Genuine High Yield Color Ink Cartridge, 3 Pack of LC103 , Replacement Color Ink Three Pack, Includes 1 Cartridge Each of Cyan, Magenta & Yellow, Page Yield Upto 600 Pages/Cartridge, LC103

And if the print head or toner is dirty, then you need to clean it. This article will guide you on how to clean the print head or the toner.

6. Brother Printer was not Properly Installed

Improper installation can cause your Brother Printer not to print. Hence, the only solution is to uninstall and reinstall your Brother Printer.

How to Uninstall Brother Printer

Follow the steps below to uninstall your Brother Printer:

Step 1: Click “Start” or the Windows button on the taskbar of your Windows computer.

Step 2: Go to your computer settings.

Step 3: Click “Devices”.

Step 4: Click “Printers & Scanners”.

Step 6: Choose your Brother Printer by right-clicking on it from the list of devices that appear.

Step 7: A drop-down menu will appear, click on “Remove device”.

This action will uninstall your Brother Printer.

To reinstall your Brother Printer, we recommend your read this quick guide.

If your Brother Printer is not printing anything on paper, the above solutions ought to fix it. But if they don’t, then it is time to call a qualified technician.

Brother Printer Not Printing Black [Reasons & Solutions]

There are several reasons why your Brother Printer is not printing black. And we have extensively discussed these reasons as well as solutions and preventive measures to this printer problem in this article.

Most of the solutions in the article above involve a lot of cleaning, so if your Brother Printer is not printing black after cleaning, we advise you to contact Brother.

Brother Printer is not Printing Color [How to Fix]

If your Brother Printer will not print color, we recommend you do the following to solve this issue…

1. Check the Print Quality and Clean the Print Head

Check the print quality of your Brother Printer and clean the print head using the steps below:

Step 1: Press “Ink”.

Step 2: Press “Test Print”.

Step 3: Press “Print Quality”.

Step 4: Press “Ok”. The printer will then print a print quality check sheet.

Step 5: Check the sheet to verify the color blocks.

Step 6: If the print quality is fine, press “OK”. However, if it is not, then press “No”.

Step 7: The printer will ask if you want to start the cleaning process. When it does, press “OK”.

The cleaning process will then start.

Step 8: Once the cleaning is complete, press “OK”.

At this point, your Brother Printer will print another print quality check sheet.

Step 9: If the quality has improved, press “Home”.

If it hasn’t, try the next option…

2. Install a New Ink/Toner Cartridge

If your Brother Printer is not printing in color, then it could be that the ink cartridge or toner cartridge is exhausted. Therefore, you need to replace the ink cartridge if you use an Inkjet printer or the toner cartridge if you use a laser printer.

We recommend that you go for new and genuine Brother Ink or toner cartridge. Do not use third-party ink or toner as they could damage your Brother printer and even make your warranty void.

Note that you don’t have to replace the entire ink or toner cartridge but just the color that isn’t printing properly.

Hence, if your Brother Printer is not printing blue, then you only replace the blue cartridge. If your Brother Printer is not printing cyan, then you only replace the cyan cartridge. If your Brother Printer is not printing red, then you only replace the red cartridge. If your Brother Printer is not printing magenta, then you only replace the magenta cartridge. And if your Brother printer is not printing yellow, then you only replace the yellow cartridge.

“Brother printer not printing after changing toner” problem is also discussed in this article.

Brother Printer will not Print Wirelessly [How to Fix]

Is your Brother Printer not printing wirelessly? Then you need to do the following to solve this issue:

1. Make Sure your Brother Printer is your Default Printer

One of the reasons your Printer is not printing wirelessly is because your Brother Printer is not your default printer. Therefore, to rectify this, you need to set up your Brother Printer as the default printer.

How to Make your Brother Printer your Default Printer

Follow the steps below to make your Brother Printer your default printer:

Step 1: Click on the Windows button.

Step 2: Go to your computer’s settings.

Step 3: Click on “Devices”.

Step 4: Click “Printers & Scanners”.

Step 5: Choose your Brother Printer by right-clicking on it from the list of devices that appear.

Step 6: Click on “Set as default”.

2. Ensure your Brother Printer is connected to the Same Wireless Network

If your Brother Printer is not connected to the same wireless network, it can cause the “Brother Printer not printing from WiFi” issue. Therefore, you need to make sure that your Brother Printer is connected to the wireless network.

We recommend you read this article to help you connect to your Wi-Fi.

3. Make sure your Brother Printer is not Offline.

Use the steps we shared above in the “How to Remove Brother Printer from Offline Mode” subsection to verify this.

To read more awesome articles, click any of the links below…

My Brother Printer is Printing Black Pages [How to Fix]

Brother Printer Vertical Black Line [Solved]

Brother Printer Doesn’t Print Black [Solution]

Brother Printer Asking to Replace Toner [Solved]

How to Reset a Toner on a Brother Printer [Detailed Guide]

Brother Printer Toner Override [Solution]

My Brother Printer Won’t Scan [How to Fix]

Brother Printer not Printing via USB [Quick Fix]

Is your Brother Printer not printing with USB cable connection? Then, any of the following can help in correcting this problem:

1. Make sure your Brother Printer is switched on

This should be your first port of call when correcting the problem of your Brother Printer not printing from USB.

2. Check the USB Cable Connection

Sometimes the issue lies with improper USB cable connection. Therefore, check that the USB cable is properly connected. You can do this by disconnecting the USB cable from your Brother Printer and then reconnect it.

Make sure you are using an original USB cable like the one below…

UGREEN USB Printer Cable USB 2.0 Type A Male to Type B Male Printer Scanner Cable Cord High Speed Compatible for Brother, HP, Canon, Lexmark, Epson, Dell, Xerox, Samsung etc and Piano, DAC (5 Feet)

3. Check your Brother Printer’s Driver Settings

The driver settings might also cause your Brother Printer not to print from USB settings. Therefore, you need to check the driver’s settings to fix his issue.

Hence, you need to set the printer as your default printer, remove it from offline status, cancel all print queue jobs, and make sure the right port is chosen.

4. Restart your Brother Printer and your Computer

Restarting your Brother Printer and Computer can solve the issue of your Brother Printer not printing from USB.

5. Reinstall your Brother Printer

If the above does not fix the problem, then the last resort is to uninstall and then reinstall your Brother Printer.

Follow the guide in this link to reinstall your Brother Printer.

And if after the reinstallation the printer is still not printing from USB, then we recommend you reach out to Brother for help.

How to Fix Brother Printer not Printing after Paper Jam

If your Brother Printer is not printing after paper jam, then we recommend you read this article carefully. It will help you fix this issue ASAP.

How to Fix Brother Printer not Printing after Windows Update

If Brother Printer does not print after Windows 10 update, then do the following to solve this issue:

i. Make sure your printer and computer are both turned on.

ii. Verify that all connections are in place. Ensure your Brother Printer is connected to your PC. And if you use a wireless connection, ensure that both devices are on the same wireless network.

iii. Restart your Windows computer.

If this doesn’t rectify the problem, then you need to update Windows 10 to the most recent version.

Follow these steps to update Windows 10 to the most recent version:

Step 1: Click on the Windows icon on the taskbar.

Step 2: Go to settings.

Step 3: Click on “Update and Security”.

Step 4: Click on “Windows Update”.

Step 5: Click on “Check for updates”.

Step 6: Click on “Download and Install” immediately you see the update.

The above should fix the “Brother Printer not printing after Windows 10 update” problem. However, if it doesn’t, then we recommend you contact Microsoft.

How to Fix Brother Printer not Printing A3

Your Brother Printer not printing in A3 could be because you didn’t change the paper size setting on your Brother Printer. Hence, the solution to this problem is to change the paper size setting.

How to Change Paper Size Setting to A3 on Brother Printer

Follow the steps below to change the paper size setting to A3 on your Brother Printer:

Step 1: Press the “Tray Setting” key.

Step 2: Press “Paper Size”.

Step 3: If you’ll be using the A3 paper in Tray #1, use the left or right navigation keys to scroll till you get to A3. Or if you want to use it in Tray #2, then you make the selection as well by scrolling through the options.

Step 4: Press the “A3” paper size.

Step 5: Press the “Exit” or “Stop” key.

How to Fix Brother Printer will not Print Landscape

Your Brother Printer will not print in landscape orientation because the default orientation is portrait. Therefore, you need to change the orientation settings.

How to Change Printer Orientation Settings on Windows

Follow the steps below to change the printer’s orientation settings on Windows:

Step 1: Click on the Windows icon on your computer’s taskbar.

Step 2: Go to settings.

Step 3: Click on “Devices”.

Step 4: Click on “Printers and Scanners”.

Step 5: Right-click on your Brother Printer.

Step 6: Then click on “Printing Preferences”.

Step 7: Select “Landscape” beside the “Orientation” option.

Step 8: Click “OK” to confirm the settings.

Note: Your Brother Printer will not print portrait orientation anymore until you change this setting.

How to Fix Brother Printer not Printing Both Sides

This issue can be solved by adjusting the duplex printing settings on your Brother Printer.

How to Adjust Brother Printer Duplex Printing Settings

Follow the steps below to adjust Brother Printer duplex printing settings:

Step 1: Click on the Windows icon on your computer’s taskbar.

Step 2: Go to settings.

Step 3: Click on “Devices”.

Step 4: Click on “Printers and Scanners”.

Step 5: Right-click on your Brother Printer.

Step 6: Then click on “Printing Preferences”.

Step 7: Click on “Duplex Settings”.

Step 8: Choose the duplex type of printing you want.

Step 9: Choose the Binding Offset if you desire.

Step 10: Click on “OK”.

How to Fix Brother Printer Not Printing Double Sided Mac

For Mac users follow the steps below…

Step 1: Choose the print command on your application.

Step 2: Choose your Brother Printer.

Step 3: Expand the print window.

Step 4: Click on the drop menu.

Step 5: Click “Layout”.

Step 6: Select either “Long-Edge binding, or “Short-Edge binding” under Two-Sided.

Step 7: Click “Print”.

How to Fix Brother Printer not Printing From iPhone

If you cannot print using your Apple AirPrint on your iPhone we advise you to check your wireless connection. Make sure that your iPhone and your Brother Printer are both connected to the same device.

The above solution also works for this problem: “Brother printer not printing from phone” if you are using Wi-Fi. But if you are using USB, the “Brother Printer not printing via USB” section above has covered this issue.

Brother Printer not Printing From Mac [Reasons & Solutions]

Brother Printer not printing on Mac could be due to the following reasons:

1. Your Brother Printer is not turned on

Hence, you need to confirm if your printer is turned on.

2. Connection Issue

If the connection between your Brother Printer and Mac is not done properly, the printer won’t print. Therefore, check all the wired and wireless connections.

3. Brother Printer Driver is not Installed

If the printer driver is not installed on your Mac, you will have problems with printing. Follow this link to learn how to install the Brother Printer driver on your Mac.

4. Brother Printer is Paused

Do the following to place the Brother Printer on “Ready” status on Mac…

Step 1: Double click on “Printer Driver”.

Step 2: Click on “Resume Printer”.

5. There are Pending Jobs in the Print Queue

To clear the print queue, do the following…

Step 1: Click “Jobs” in the file menu.

Step 2: Click on “Delete Job”.

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Brother Printer not Printing From Google Chrome [Solutions]

If your Brother Printer is having trouble printing from Google Chrome, then try out the solutions below:

1. Press “ctrl + shift + P”.

If it doesn’t work, try the next solution…

2. Delete the printers you don’t use from Google Cloud Print.

The steps below will show you how to do this…

Step 1: Open Google Chrome.

Step 2: Click on the Menu button.

Step 3: Choose “Settings”.

Step 4: Select “Advanced”.

Step 5: Click “Google Cloud Print”.

Step 6: go to “Manage Cloud Print Devices”.

Step 7: Click “Manage” beside the printer you want to delete.

Step 8: Click “Delete”.

Step 9: Restart Google Chrome.

Step 10: Check if the problem is solved.

If it isn’t, try the next solution…

3. Uninstall and Reinstall the Google Chrome

Check out the video below to learn how to install Google Chrome on Windows 10…

If this doesn’t solve the problem then you ought to consider printing from another Browser. A good example is Opera Mini.