If your HP printer is not printing documents waiting, do the solutions provided in this article that is most suitable for your printer model and operating system.
Table of Contents
How to Fix HP Printer not Printing Documents in Queue on Windows
To fix the HP printer not printing documents in queue on Windows computer, do the following in the given order. Only move to the next solution if the previous one doesn’t resolve the issue.
1. Run HP Print and Scan Doctor
We have discussed the steps on how to run the HP Print and Scan Doctor in this link: HP Printer Printing Blank Pages – How to Run HP Print and Scan Doctor. Hence, we advise that you follow the steps carefully to fix the problem at hand.
After running the HP Print and Scan Doctor, check if the issue is resolved.
If the issue persists, move to the solution below.
2. Reset the Printing Environment of your Windows
To learn how to reset your Windows printing environment, click HP Printer Error User Intervention – How to Reset the Printing Environment of your Windows and follow the steps carefully under the “How to Reset the Printing Environment of your Windows” section.
After you reset the printing environment, check if the issue is resolved.
If the issue persists, move to the solution below.
3. Reinstall your HP Print Driver
To reinstall your HP printer, click this link: HP Printer Errors and Solutions – Reinstall your Printer Drivers, and then follow the instructions under the “Reinstall your Printer Drivers” section.
After you reinstall your HP print Driver, check if the issue is resolved.
If the issue persists, contact HP Customer Support for further assistance.
How to Fix HP Printer not Printing Documents in Queue on Mac
To fix HP printer not printing documents in queue on Mac computer, do the following in the given order. Only move to the next solution if the previous one doesn’t resolve the issue.
1. Run HP Smart Diagnose & Fix
We have discussed the steps on how to run the HP Smart Diagnose & Fix in this link: HP Printer Offline – How to Run Diagnose & Fix App. Hence, we advise that you follow the steps carefully to fix the problem at hand.
After running the HP Smart Diagnose & Fix, check if the issue is resolved.
If the issue persists, move to the solution below.
2. Clear your HP Printer Print Queue
To clear your HP printer print queue, do the steps below:
Step 1: Close the HP Scan, HP Easy Scan, and Apple Image Capture if open.
Step 2: Click on “Finder”.
Step 3: Click on “Applications”.
Step 4: Click on “Utilities”.
Step 5: Double-click on “Terminal”.
Step 6: Type “Cancel –a”.
Step 7: Press the “Enter” key on your keyboard.
Step 8: Close the window.
Step 9: Restart your computer.
After you clear your print queue, check if the issue is resolved.
If the issue persists, move to the solution below.
3. Reset your Printing System
To reset your printing system, click How to Reset HP Printer – HP Reset Printing System and follow the instructions under the “HP Reset Printing System [Quick Guide]” section.
After you reset the printing system, check if the issue is resolved.
If the issue persists, move to the solution below.
4. Uninstall your HP Print Driver and Add the Printer via AirPrint
To uninstall your HP print driver and then add your printer via AirPrint, do the steps below:
Step 1: Download the HP Easy Start on your Mac.
Step 2: Open the HP Easy Start.
Step 3: Click on the dropdown menu for the HP Easy Start.
Step 4: Click on “Uninstall HP Software”.
Step 5: Uninstall all your HP software by following the on-screen instructions.
Step 6: Click on the Apple logo or icon.
Step 7: Click on “System Preferences”.
Step 8: Click on “Printers & Scanners”, “Print and Fax”, or “Print and Scan”.
Step 9: Click on the “Plus” (+) sign.
Step 10: From the printer list, select your HP printer.
Step 11: Click on the field for “Print Using” or “Use”.
Step 12: Click on the dropdown and select “AirPrint”.
Step 13: Click on “Add”.
Once you have done the steps above, check if the issue is fixed.
If the issue persists, contact HP Customer Support for further assistance.
How to Fix HP Designjet Printer not Printing Documents in Queue on Windows 10 and Windows 8
To fix HP Designjet printer not printing documents in queue on Windows 10 and Windows 8 computers, do the following steps.
Check the IP Address of your HP Printer in the Windows Port Settings – Step 1
To check the IP address of your HP printer in the Windows port settings, do the steps below:
Step 1: Search for “Devices” on your Windows computer.
Step 2: Click-open “Devices and Printers”.
Step 3: Right-click on your HP printer icon.
Step 4: Choose “Printer Properties”.
Step 5: Click on the tab labeled “Ports”.
Step 6: Click on “Configure Port”.
Step 7: Check the field for “Printer Name or IP Address” and confirm that the IP address listed is the same as that of your HP printer.
Step 8: If it is not correct, ensure that you correct it.
Step 9: Click on “OK”.
Step 10: Exit the “Printer Properties” window.
Delete All Print Job files and then Restart Print Spooler – Step 2
Note: Once your restart the print spooler or your computer cancels all the current print jobs from your HP printer. Therefore, ensure that the printers installed on your computer are idle and that they have completed all printing tasks.
To delete all print job files and then restart the print spooler, do the steps below:
Step 1: Press your printer’s power button to turn off your HP printer.
Step 2: Open the Windows search box on your computer.
Step 3: Type “Run” in the search box.
Step 4: Click on “Run” from the search results.
Step 5: In the window for “Run”, type “services.msc”.
Step 6: Press the “Enter” key on your keyboard. This action will open your computer’s “Services” menu.
Step 7: Right-click on “Print Spooler”.
Step 8: Select “Stop”.
Step 9: Close the window after the print spooler service stops.
Step 10: Go to C:\Windows\System32\Spool\PRINTERS via the Windows Explorer.
Step 11: Delete all the files in that folder.
Step 12: Restart your PC.
Step 13: Press your printer’s power button to turn on your HP printer.
Step 14: Try to print again.
If the job prints, then the issue has been resolved. Hence, you don’t have to troubleshoot further.
If the job fails to print and gets stuck in the print queue, move to step 3 below.
Reinstall your HP Printer Driver – Step 3
To reinstall your HP printer, click this link: HP Printer Errors and Solutions – Reinstall your Printer Drivers, and then follow the instructions under the “Reinstall your Printer Drivers” section.
If the job prints, then the issue has been resolved. Hence, you don’t have to troubleshoot further.
If the job fails to print and gets stuck in the print queue, move to step 4 below
Other Troubleshooting Options – Step 4
Try any of the following if your HP printer is not printing documents in the queue:
1. Check if your HP Printer is Offline or Paused
Once your printer is offline, all print jobs will stay in the print queue until your printer is back online. Hence, you need to check if your printer is online and the printing is not paused.
To do this, open the window of your printer’s printer queue and then confirm that there is no checkmark beside “Pause Printing” and “Use Printer Offline”. If there is a checkmark beside any of these two, click on the item to uncheck them.
2. Disable your Computer’s Firewall Temporarily
Sometimes, a firewall installed on your computer might interfere with your printer’s printing function. Hence, you can check if the firewall is the problem by disabling it temporarily.
Once the firewall is disabled, clear your print queue. After that, try to print a document. If you still can’t print because the jobs are stuck in the print queue, then your computer’s firewall is not the problem.
If you can print, change the settings of the firewall to enable the print spooler to gain access to the computer system.
Ensure that you re-enable your computer’s firewall immediately after you are done with the test.
3. Use a Different Account to Log into your Windows
Restart your computer and then log in using a different account. In case your HP printer prints with the account, you should check if the original account you tried printing with initially has the required print permissions.
4. Run System File Checker
To run System File Checker to detect and fix system file issues that could be responsible for the problem, do these steps:
Step 1: Open your Window’s search box.
Step 2: Type “command”.
Step 3: From the search results, click on “Command Prompt”.
Step 4: Enter this in the command line: “SFC /scannow”.
The System File Checker will now san your system files.
In this article: HP Printer Not Printing [Issues & Solutions], we discuss other HP printer not printing issues and provide solutions to each issue.
How to Fix HP Printer not printing on Windows 8 – Print Jobs Disappear from Print Queue
How to fix HP printer not printing on Windows 8 because print jobs disappear from print queue, do the steps below:
Confirm if the Print Jobs Disappear from Print Queue – Step 1
Do the following to confirm if the print jobs disappear from print queue in Windows 8:
Step 1: Right-click on the Windows “Start” button. Alternatively, you can right-click on the screen’s bottom-left corner.
Step 2: Click on “Search”.
Step 3: Type “Devices and Printers”.
Step 4: Click on “Devices and Printers” in the result list.
Step 5: In the section for “Printers”, right-click on your printer name.
Step 6: Open the print queue by clicking on “See what’s printing”.
Step 7: While the print queue is still open, try again to print the document.
If the job you just sent vanishes from your printer’s print queue and fails to print, move to the main step 2 below.
If the jobs remain stuck in or don’t even show at all in your printer’s print queue, the issue is different from what we are currently discussing. Hence, you should contact HP Customer Support to find out what exactly is the problem.
Run HP Print and Scan Doctor – Step 2
We have discussed the steps on how to run the HP Print and Scan Doctor in this link: HP Printer Printing Blank Pages – How to Run HP Print and Scan Doctor. Hence, we advise that you follow the steps carefully to fix the problem at hand.
If you cannot run the HP Print and Scan Doctor or the HP printer not printing documents in queue problem remains unresolved, move to the step below.
Uninstall your HP Driver and Printer Software – Step 3
To uninstall your HP driver and printer software, do the steps below:
Step 1: If you connect your HP printer to your computer via a USB cord, unplug the USB cord from your printer and your computer as well.
Note: If you get a prompt to remove shared files, click on “No”. If you remove such files, other programs and applications that require those files may fail to work properly.
Step 2: Right-click on the Windows “Start” button. Alternatively, you can right-click on the screen’s bottom-left corner.
Step 3: Click on “Search”.
Step 4: Type “Devices and Printers”.
Step 5: Click on “Devices and Printers” in the result list.
Step 6: In the section for “Printers”, right-click on your printer icon.
Step 7: Click on “Remove Device”.
Your computer will now uninstall your HP printer software.
Rename the HPBXPSRENDER.DLL file – Step 4
To the HPBXPSRENDER.DLL file, follow the steps below:
Step 1: Right-click on the Windows “Start” button. Alternatively, you can right-click on the screen’s bottom-left corner.
Step 2: Click on “Search”.
Step 3: Type “%windir%”.
Step 4: Click on “%windir%” from the search results.
Step 5: Look for and double-click on the folder labeled “System 32”.
Step 6: Double-click on the folder labeled “Spool”.
Step 7: Double-click on the folder labeled “Drivers”.
Step 8: Double-click on the folder labeled “x64” or the folder labeled “w32x86” depending on your computer’s operating system.
Step 9: Double-click on the folder labeled “3”.
Step 10: Right-click on the file labeled “HPBXPSRENDER.DLL”.
Step 11: Click on “Rename”.
Step 12: Delete the suffix “DLL” and replace it with “OLD”.
Step 13: Press the “Enter” key on your keyboard. The file name will now be “HPBXPSRENDER.OLD”.
Step 14: When this message is displayed; “If you change the file name extension, the file might become unstable. Are you sure you want to change it?” click “Yes”.
Step 15: Close the open window.
Download and then Install your HP Print Driver – Step 5
To download and then install your HP print driver, click this: HP Printer Not Printing but Connected – Download and then Install your HP Printer Software, and do the steps we shared under the “Download and then Install your HP Printer Software – Step 3” section.
If after doing the steps above, your HP printer is still not printing on Windows 8 because print jobs disappear from the print queue, contact HP Customer Support for further assistance.
