In this article, we will guide you on how to fix the HP printer error user intervention within minutes.
The user intervention error is usually caused by issues with wireless connection or print jobs that got corrupted.
To fix this error, try out the following solutions in the given order. Once you try out a solution, check if the error is fixed before moving to the next one.
Table of Contents
1. Look for Error Messages or Blinking Lights on your HP Printer
When you encounter this error, the first thing you should do is to look for error messages to give you further insights into the problem.
You can check:
i. The control panel of your HP printer
If an error message is displayed or there are blinking lights, then you should check the control panel, and then follow the instructions displayed to fix the error.
If there are no displayed instructions, visit HP Customer Support, then type in the model of your HP printer. After that, search for the particular error or blinking lights. The results should give you detailed steps on how to fix the error.
ii. HP Smart App or HP Printer Software
You could find instructions on the app of your printer software on how to fix the error.
2. Run HP Print and Scan Doctor for Windows
This application will help you diagnose as well as fix the error. To run the HP Print and Scan Doctor, refer to the instructions in this link: HP Printer Errors and Solutions – Run HP Print and Scan Doctor”.
3. Reset the Printing Environment of your Windows
This involves stopping the print spooler, deleting print job files, and then restarting your computer and printer.
How to Reset the Printing Environment of your Windows
The steps below will guide you on how to reset the printing environment of your windows:
Step 1: Turn your HP printer off.
Step 2: Remove the printer’s power cable from the printer.
Step 3: On your Windows computer, search for “Services”, then click on it when the results appear.
Step 4: Locate and right-click on “Print Spooler”.
Step 5: Click “Stop”.
Step 6: Close the window after the spooler service stops.
Step 7: Open Windows “File Explorer”.
Step 8: Follow this path directory: “C: > Windows > System 32 > spool > PRINTERS”.
Step 9: Delete every file in the folder.
Step 10: Shut down the PC.
Step 11: Reconnect the printer’s power cable to your HP printer.
Step 12: Turn on your printer.
Step 13: Turn your computer on.
4. Reset your HP Printer – HP Printer Error User Intervention
How to Reset your HP Printer
To reset your HP printer, follow the steps below:
Step 1: Remove the rechargeable battery of your HP printer if it has one.
Step 2: While your printer is turned on, remove the printer’s power cable from your printer.
Step 3: Unplug the printer’s power cable from the wall outlet.
Step 4: Wait for about 60 seconds.
Step 5: Reconnect the printer’s power cable to the outlet and then to your HP printer.
Step 6: Press the printer’s power button to turn it on.
5. Use Windows Troubleshooting Tool
How to Use Windows Troubleshooting Tool
To use the Windows troubleshooting tool, do the following steps:
Step 1: On your Windows computer, search for “Troubleshoot Settings”, then click on it when the results appear.
Step 2: Click on “Run the troubleshooter” under “Printer”.
Step 3: You might be asked to choose your HP printer from the list.
Step 4: Click “Next”.
Windows will then troubleshoot the printer to fix the error.
6. Generate Manual IP Connection for Wireless Printers
To do this, you need to print out a Wireless Network Test Results or Network Configuration page. After printing the page, the information printed on the page will then be used to connect your HP printer wirelessly.
How to Generate a Manual IP Connection for Wireless Printers
Follow the steps below to generate a manual IP connection for wireless printers:
Step 1: Print out a Wireless Network Test Results or Network Configuration page.
- Inkjet printers (with control panel menu): Open the menu for “Wireless”, “Setup”, or “Network Settings” to find the available reports list.
- Inkjet printers (without control panel menu): Press the “Information” and “Wireless” buttons at once. Or you can press the buttons for “Start Copy Black” and “Wireless” at once.
- LaserJet printers: Press down the button for “Wireless” until the Ready indicator light blinks or for about 10 seconds. Or you could enter the menu for Wireless, and then choose “Wireless Network Test”.
- Neverstop Laser and Laser NS printers: Press down the “Wireless” and “Resume” buttons at once for about 3 seconds.
- Tango, ENVY 6400 and 6000, DeskJet 6400 and 6000 printers: Press down the button for “Information”. Do this until you see on the button lights on the control panel come on. After that, press the “Resume” and “Information” buttons at once.
Step 2: From the printed page, look for the URL, Default Gateway, Subnet Mask, IP Address, and Wireless Status.
- Wireless Status: Confirm that the “Status” for “802.11 Wireless” is “Connected”. If it isn’t, then you need to connect your HP printer to the wireless network.
- Default Gateway, Subnet Mask, and IP Address: Locate the following numbers for the Default Gateway, Subnet Mask, and IP Address under the “802.11 Wireless”. If the numbers for IPv6 and IPv4 are different, then you need only IPv4.
- URL: The Embedded Web Server’s (EWS) URL will be found under “General Information”. Sometimes, the URL might be more than one.
Step 3: With a PC that is connected to the wireless network that your printer is on, open a web browser. Then in the browser’s address field, type in the EWS URL. After that, press the “Enter” key on your keyboard. This action will open your HP printer’s EWS. If the Embedded Web Server fails to display, you can try another web browser.
Step 4: Under the Embedded Web Server, click on the tab for “Networking” or “Network”. After that, open the menu option for “Wireless”. Then click on “IPv4 Configuration”.
Step 5: Choose “Manual IP”, and then enter your HP printer’s information.
- You can fill all the fields automatically by clicking on “Suggest a Manual IP Address”. Then ensure that the following fields for “Manual Default Gateway”, “Manual Subnet Mask”, and “Manual IP Address” are the same as that on the Network Configuration Page.
- If you can’t find “Suggest a Manual IP Address”, then enter the information you got from the page into the fields for “Default Gateway”, “Subnet Mask”, and “IP Address”.
Step 6: Click on “Apply”, and wait a bit for the changes to be confirmed.
If your HP printer is displaying any other error, then check out this article: HP Printer Errors and Solutions [Detailed] to learn how to resolve the error.
7. Generate TCP/IP Port for Wireless HP Printers in Windows
How to Generate TCP/IP Port for Wireless HP Printers in Windows
To generate TCIP/IP port for wireless HP printers in Windows, do these steps:
Step 1: Print out a Wireless Network Test Results or Network Configuration page.
- Inkjet printers (with control panel menu): Open the menu for “Wireless”, “Setup”, or “Network Settings” to find the list of existing reports.
- Inkjet printers (without control panel menu): Press the “Information” and “Wireless” buttons at once. Or you can press the buttons for “Start Copy Black” and “Wireless” at once.
- LaserJet printers: Press down the button for “Wireless” until the Ready indicator light blinks or for about 10 seconds. Or you could enter the menu for Wireless, and then choose “Wireless Network Test”.
- Neverstop Laser and Laser NS printers: Press down the “Wireless” and “Resume” buttons at once for about 3 seconds.
- Tango, ENVY 6400 and 6000, DeskJet 6400 and 6000 printers: Press down the button for “Information”. Do this until you see the button lights on the control panel come on. After that, press the “Resume” and “Information” buttons at once.
Step 2: Get the IP address of your HP printer from the Network Configuration page.
Step 3: On your Windows computer, search for “Printers & Scanners” and click on it to open it.
Step 4: Click on your HP printer.
Step 5: Select “Manage”.
Step 6: Click on “Printer Properties”.
Step 7: On the tab labeled “Ports”, click on “Add Port”.
Step 8: Choose the “Standard TCP/IP Port”.
Step 9: Click on “New Port”.
Step 10: Enter the IP address of your HP printer.
Step 11: Click on “Next”.
Step 12: From the devices list, choose the new Standard TCP/IP Port.
Step 13: Click “OK”.
In case you see more than one printer in the devices list, don’t uninstall or remove any.
8. Service your HP Printer
If none of the above solutions work, then you need to service your printer. Contact HP customer support so that they can fix a time when repair or replacement if necessary will be done.
