How to Fix HP Printer Error Please Turn Printer Off and Then On [Quick Guide]

In this article, we will guide you in easy-to-follow steps on how to fix HP printer error please turn printer off and then on.

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To fix the HP printer error “Turn printer off and then on”, try the solutions below:

1. Turn your HP Printer Off and then On

How to Turn your HP Printer Off and then On

To turn your HP printer off and then on, follow the steps below:

Step 1 – Disconnect all cables and devices from your printer

i. Disconnect any parallel, Ethernet, or USB cables from your HP printer.

ii. Take out any USB drives or memory cards that you inserted into your printer.

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Step 2 – Turn your HP printer off and then turn it on again

i. Turn off your HP device by pressing the printer’s power button.

If your printer refuses to turn off, move to step 3 – “Reset your printer”.

ii. Wait for about 15 seconds.

iii. Turn on your HP printer by pressing the printer’s power button.

iv. Check the printer’s display if the error message is still appearing.

If you check and the error message isn’t displayed, move to step 4 – “Reconnect all cables and devices”.

If you check and the error message is displayed, skip to solution 2 – “Check Power Connections”.

If you check and another error message is displayed, move to the step below.

Step 3 – Reset your printer

i. While your HP printer remains on, disconnect the printer’s power cable from the printer.

ii. Remove the power cable from the electrical wall outlet.

iii. Wait for about 15 seconds.

iv. Connect the power cable to the outlet.

v. Plug the power cable back into your printer.

vi. Turn your HP printer on.

If you check and the error message isn’t displayed, move to step 4 – “Reconnect all cables and devices”.

If you check and the error message is displayed, skip to solution 2 – “Check Power Connections”.

If you check and another error message is displayed, search on our website for an article that addresses that error.

Step 4 – Reconnect all cables and devices

i. Turn off your HP printer by pressing the printer’s power button.

ii. Reconnect on parallel, Ethernet, or USB cable to the printer.

iii. Turn the printer on by pressing the printer’s power button.

iv. Check the printer’s display if the error message is still appearing.

If you check and the error message isn’t displayed, reconnect a different cable (parallel, Ethernet, or USB). After that, repeat items ii to iv.

If you check and the error message is displayed, then you need to replace that cable you reconnected.

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2. Check Power Connections – How to Fix HP Printer Error Please Turn Printer Off and Then On

How to Check Power Connections on your HP Printer

To check power connections on your HP printer, do the steps below:

Step 1 – Confirm if your printer makes use of a power module or power cord as its power supply

If it is a power module, there will be a cord that is connected to a box or a module. The power module can be permanently attached to the power cord, or it could be detachable.

If it is a power cord, there will be electrical connections located at both ends.

Important: If your HP printer gets its power supply via a power module, then you need to ensure that the part number on the module is the same as that in the User Guide. This will ensure that you are using the right power module.

If you get matching numbers, move to step 2 – “Check electrical connections and electrical wall outlet”.

If you don’t get matching numbers, then the power module should be replaced.

Step 2 – Check electrical connections and electrical wall outlet

If your HP printer uses a power cord

i. Disconnect the cord from your printer.

ii. Unplug the cord from any surge protectors or power strips.

iii. Wait for about 30 seconds.

iv. Plug the cord into an electrical wall outlet directly.

v. Reconnect the cord to your printer.

vi. Turn your printer on by pressing the power button.

vii. Check if the printer goes on and off again.

If your HP printer remains on, it could mean that you have so many devices that you plugged into the surge protector or power strip. Therefore, you might have to get a new surge protector or power strip.

If your HP printer goes off, the electric wall outlet is the cause of the issue. Hence, move to step 3 – “Move the power module or power cord to a different room”.

If your HP printer uses a power cord

i. Disconnect the module from your printer.

ii. Unplug the module from any surge protectors or power strips.

iii. Wait for about 30 seconds.

iv. If your HP printer’s power module uses a detachable cord, then the module needs to be reset. To do that, do the following:

  • Unplug the cord from the module.
  • Plug the cord again into the module.

v. Plug the module into an electrical wall outlet directly.

vi. Turn on your printer by pressing the printer’s power button.

vii. Check if the printer goes on and off again.

If your HP printer remains on, it could mean that you have so many devices that you plugged into the surge protector or power strip. Therefore, you might have to get a new surge protector or power strip.

If your HP printer goes off, the electric wall outlet is the cause of the issue. Hence, move to step 3 – “Move the power module or power cord to a different room”.

Want to know more about HP printer errors and how to solve them? If yes, read this article: HP Printer Errors and Solutions [Detailed] where we provide solutions to a wide range of errors common to HP printers.

Step 3 – Move the power module or power cord to a different room

If your HP printer uses a power cord

i. Disconnect the cord from your printer.

ii. Unplug the cord from the outlet.  

iii. Move the cord to a different room, and plug it into an outlet in the new room.

iv. Reconnect the cord to your printer.

v. Turn your printer on by pressing the printer’s power button.

vii. Check if the printer goes on and off again.

If your HP printer remains on, it could mean that the former room’s circuit has a problem. You could resolve this by reducing the number of items that are plugged in that room’s outlets.

If your HP printer goes off, move to step 4 – “Change the power module or power cord”.

If your HP printer uses a power module

i. Disconnect the module from your printer.

ii. Unplug the module from the outlet.

iii. Move the module to a different room, and plug it into an outlet in the new room.

iv. Reconnect the module to your printer.

v. Turn your printer on by pressing the printer’s power button.

vii. Check if the printer goes on and off again.

If your HP printer remains on, it could mean that the former room’s circuit has a problem. You could resolve this by reducing the number of items that are plugged in that room’s outlets.

If your HP printer goes off, move to step 4 – “Change the power module or power cord”.

Step 4 – Change the power module or power cord

You need to order or go to a store and get a genuine HP power module or cord that is compatible with your printer.

If replacing the module or cord fixes the error, then you can stop troubleshooting.

If replacing the module or cord doesn’t fix the error, then you need to contact HP to service your printer.