HP Printer Error 60.02 [How to Fix]

In this article, we will guide you on how to fix the HP printer error 60.02 with easy-to-follow steps.

The HP printer error 60.02 indicates that the printer tray cannot be lifted. Also, when the paper sensor isn’t active at the time required, this error will occur. This HP printer error 60.02 is usually accompanied by a loud cracking or crunching sound.

Therefore, the simplest way to fix this error is to load your paper correctly. If the paper isn’t loaded correctly, the last sheet of paper in the pack can get folded between the tray’s front side.

For other HP printer errors, read this: HP Printer Errors and Solutions [Detailed] to learn how to fix them.

Let’s discuss in detail how to fix the HP printer error 60.02.

Steps to Fix the HP Printer Error 60.02

Below are the steps to fix the HP printer error 60.02:

Step 1: Remove the sheets of paper that you loaded into your print tray.

Step 2: Reinsert the sheets of paper into the tray.

Step 3: If your HP printer lifts but shows a message that it has run out of paper, you should check if the back paper’s alignment is correct or not.

Step 4: Once the alignment is corrected, insert the sheets of paper again.

The above step should resolve the error. However, if it doesn’t, then continue with the step below.

Step 5: Take away the printer’s right side cover.

Step 6: Examine the paper tray lift motor.

Step 7: From your examination, you should see a spring that is jointed to a metal structure at the upper part of the lift motor. It is likely that the spring is damaged which has caused the error under discussion.

Step 8: Therefore, take out the spring, fold a coil and then reinsert it into its original place.

Step 9: If the spring is permanently joined, then you should buy a new print tray or lift motor and then replace the old one.

Step 10: If you still get the message after replacing the spring (either by changing the print tray or lift motor), then you should check if your printer is on an even surface.

Step 11: If the surface is uneven, it will prevent the tray from lifting. Hence, you should place the printer on an even surface or you can place a small object like a spacer under the tray’s right side to ensure it fits into your printer.

If all the steps above fail to resolve the error, then you have to contact HP Support for further assistance.

HP Printer Error 60.02 FAQs