This article will provide you with a detailed guide on how to add printer to HP connected.
Table of Contents
Steps on How to Add Printer to HP Connected
To add a printer to HP connected, follow the instructions below.
Before you begin the process of adding your HP printer to HP connected, you need to confirm that your printer supports web-connected printing services. If your HP printer does not support these kinds of services, then you will not be able to add it to HP connected.
Also, if this is your first time setting up this service, you will need to create an HP account in case you don’t have one. If you have an account already, then you will need to sign in.
If you have updated HP Smart to the most current version, then you don’t have to sign in or create an HP account. You will only need to do that if you do the following:
i. Install a new HP+ printer.
ii. Install the HP Smart app on a device that HP Smart wasn’t installed on before, or you uninstall and then reinstall HP Smart.
Important: The website for HP Smart is only available to certain regions or countries. Therefore, if your region or country is not listed here, then you cannot use the feature. If your region or country is listed, simply click on your region or country and then click on the language menu.
It is possible that your HP printer might have been added to HP connected if your printer was registered with the website for HP Smart during the initial printer setup. Therefore, to confirm, visit https://www.hpsmart.com/. After that, sign in.
- If your HP printer is on the list, skip to “Step 5 – Set up Web-Connected Printing Services” below.
- If you are using an HP+ printer, then you need to download your printer’s software from https://123.hp.com/. After that, follow the promptings on the screen to set your HP printer up and then sign in to your account. This is necessary because an HP+ printer cannot be manually added via the printer code.
- In case you can’t find your HP printer in the list, then do the steps below to add your HP printer to HP Connected.
Step 1 – Acquire the Printer Code
To acquire the printer code, you will need to connect your HP product to the internet.
To acquire printer code on HP printers with text-based or touchscreen display, do the following:
How to Acquire Printer Code on HP Printers with Text-based or Touchscreen Display
i. Turn on your HP printer.
ii. Load the printer’s input tray with plain paper. Ensure that your toner or ink cartridges are properly installed in your printer.
iii. Turn the Web Services on.
- HP Touchscreen Display Printers: Touch the icon or button for “HP ePrint” on your printer. After that, tap on “Setup”, and follow the instructions on the screen to turn the Web Services on.
- HP Text–Based Display Printers: Navigate to “Network Setup”, “Wireless Settings”, or “Web Services Setup” on your printer. After that, follow the instructions on the screen to turn the Web Services on.
iv. Once you’ve enabled the Web Services, tap on “Print Info” or “Print”.
Your HP printer will then print an info page; on it, you’ll find the printer code. You can then move to step 2.
How to Acquire Printer Code on HP Printers without Text-based or Touchscreen Display
To acquire printer code on HP printers without text-based or touchscreen display, do the following:
On Android Devices
Do the following to acquire the printer code for printers without text-based or touchscreen display on android devices:
i. Ensure that your HP printer and android device are joined to the same network.
ii. Install the HP smart from 123.hp.com on your device.
iii. Once you’ve downloaded and installed the HP Smart app on your device, open the app.
iv. Tap the icon for printer or you can tap on the plus (+) sign on the home screen.
v. Tap on “Advanced Settings”.
vi. Tap on “Web Services”. Confirm that it is enabled.
- In the event that it is enabled: You will find the option for “Summary” displayed in the section for “Web Services”. Touch “Print Info Page”.
- If it isn’t enabled: You will find the option for “Setup” in the section for “Web Services” Touch “Setup”, and then follow the instructions on the screen to enable the Web Services.
Your HP printer will then print an info page; on it, you’ll find the printer code. You can then move to step 2.
On iOS Devices
Do the following to acquire the printer code for printers without text-based or touchscreen display on iOS devices:
i. Ensure that your HP printer and android device are joined to the same network.
ii. Install the HP smart from 123.hp.com on your device.
iii. Once you’ve downloaded and installed the HP Smart app on your device, open the app.
iv. Tap the icon for printer or you can tap the plus (+) sign on the home screen.
v. Tap on “Web Services”. Confirm that it is enabled.
- In the event that it is enabled: Go back to the screen for Web Services, and then touch “Print Info Page”.
- If it isn’t enabled: Touch “Continue”, and then follow the instructions on the screen to turn the Web Services on.
Your HP printer will then print an info page; on it, you’ll find the printer code. You can then move to step 2.
On Chromebook or Computer
Do the following to get the printer code for printers without text-based or touchscreen display on Chromebook or Computers.
For Chromebooks and computers, you will need to use the Embedded Web Server feature to enable your printer’s web services in order to acquire the printer code.
Follow the instructions below to do this:
i. Ensure that your HP printer is linked to either a wireless or wired (Ethernet) network that is actively connected to the internet.
Important: If your HP printer is linked to your computer via a USB cable, you will not be able to access web-connected printing services. Therefore, if your printer is connected via USB to your computer, disconnect the cable before you continue.
- If you are using Ethernet (wired) connection, you should check the Ethernet cable and the Ethernet port LED indicators on your printer. The green link LED indicator should remain steady, while the orange activity LED indicator should only blink when you connect the Ethernet cable.
- If you are using a wireless (Wi-Fi) connection, ensure that the printer’s wireless function is turned on. Also, confirm that your printer and computer are on the same wireless network.
Some HP printers are designed with a wireless (Wi-Fi) icon as well as a blue LED indicator at the printer’s front area. If your HP printer has the blue LED indicator and you see that the indicator is on but not blinking, then it means your HP printer is successfully connected.
ii. Print out a “Wireless Network Test Results” or “Network Configuration” page via the button combinations that apply to the control panel of your printer.
- Most HP Printers: Press your printer’s “Information” and “Wireless” buttons at once. Alternatively, press the “Start Copy Black” and “Wireless” buttons at once.
- HP Tango, Envy 6400 and 6000, and Deskjet 6400 and 6000 printers: Hold down the button for “Information” until you see all the LED indicators on your printer’s control panel light up. After that, touch the “Resume” and “Information” buttons at once.
iii. In the Wireless Network Test Results or Network Configuration page you just printed, locate the IP address of your HP printer.
iv. Type the IP address of your printer into the address line of a web browser.
v. Press “Enter” on your keyboard.
Important: Ensure that you type your printer’s IP address in your browser’s address box and not a search engine or search box. If you do the latter, the Embedded Web Server will not open.
vi. If a certificate or login window is displayed, fill in the details to open the Embedded Web Server.
- If you see a website security certificate, then click on “Continue”. The Embedded Web Server will then open.
- If you see a login window, in the field for “Username”, type “admin”. After that, type in the PIN located on the UPC sticker under or at the rear of your printer. Or you can enter your printer administrator password.
vii. Once the Embedded Web Server opens, click on the tab labeled “Web Services”.
- If you can’t find this tab, then it means your HP printer doesn’t have Web Services support.
- If you find a summary page, then it means the Web Services is on already.
- If you find a setup page, then you should follow the on-screen prompts to turn the Web Services on.
Important: If you can’t turn the Web Services on, then you should confirm that your printer’s firmware version is the most current one. If it isn’t, then you need to update your printer’s firmware. To update your HP printer firmware, click this link: HP Printer Errors and Solutions – Check the Printhead, and follow the instructions shared in the “How to Update HP Printer Firmware” subsection.
Once the Web Services have been enabled, your printer will print an info page with the printer code on it. You can then move to step 2.
Step 2 – Locate the Printer Code
Now you need to locate the printer code that is listed on the information page.
- In case the printer code you see on the info page is long without having any space, then its validity period is 48 hours from the time you printed the information page. Once this period elapses, the code will expire. If that happens, you will need to print another info page and acquire another printer code.
- In case the printer code you see is in groups of four with letters and numbers and spaces between, then this kind of code doesn’t expire. However, if you choose to print the info page again, a new printer code will be listed. Hence, the first code you got will not be valid anymore since a new code has been generated.
- If you don’t find a printer code on the info page, then it means that your HP product might already be added to another HP Connected (HP Smart) account. Nevertheless, you can still remove your HP product from that particular account or even turn off Web Services and then on it again on your printer. Hence, when you print a new information page, you should get a new code that will replace the old one.
Step 3 – Add your HP Printer Using the Printer Code
Do the following to add HP printer to HP Smart using printer code:
i. Visit http://www.hpsmart.com/ on your mobile device or computer.
ii. Click on “Sign In” if you already have an HP account. If you don’t have an HP account, create one by doing the following:
a. Click on “Create Account”.
b. Fill the fields.
Note that the email address you enter will become your username.
c. Click on “Create Account”.
d. You will receive a verification code on your mobile phone number; therefore, ensure that the phone number you enter in the phone number field is one that you have access to. Alternatively, you can choose to have the code sent to the email address you provided.
e. Once you get the code, enter it, and then click on “Verify”.
You should see “Your account has been verified” on your screen.
iii. On the homepage of the HP Smart, type in the printer code you got.
iv. Click on “Add”.
In case your HP printer isn’t displayed, click on “Add a Printer”. After that, type in the printer code before clicking on “Add”.
v. Type in the printer code and click on “Add”.
vi. Click on your printer’s email address underneath “ePrint Settings”.
vii. Type in a new email address for your printer in the box.
viii. Click on “Submit”.
- In case the email address is available, an immediate address update will occur.
- If the email address isn’t available, then you should use another email address. After that, click on “Submit”.
Step 4 – Finish the Setup
In case you couldn’t complete your printer setup, do the following to complete it via any of the printer software below:
- HP Smart: Simply open the HP Smart app and then follow the instructions on the screen.
- HP EasyStart: Visit https://123.hp.com/ and then download your printer’s software.
Step 5 – Configure Web-Connected Printing Services
You can now set up web-connected services which include HP ePrint and HP Instant Ink.
Configuring HP ePrint
This service allows you to print from any web platform provided you are actively connected to the internet.
Follow the instructions to perform several functions using HP ePrint.
How to Print from Email Account via HP ePrint
To print from an email account via HP ePrint, do the following:
i. Sign in to your email account.
ii. Compose an email.
iii. In the field for “To”, type your printer’s email address.
iv. Type the subject of the email.
v. Attach the photo or document you intend to print.
vi. Send the composed email to your printer.
How to Print from HP Smart Website via HP ePrint
To print from the HP Smart website via HP ePrint, do the following:
i. Click here to sign in to your HP account.
ii. Locate the printer that you intend to print with.
iii. Click on the email address of the printer.
This action will cause a window to open showing the email address of the printer in the “To” field.
iv. Type the subject of the email.
v. Attach the photo or document you intend to print.
vi. Send the composed email to your printer.
How to Manage Allowed Senders on HP ePrint
To manage allowed senders on HP ePrint, do the following:
i. Sign it to your HP account.
ii. Choose your HP printer.
This might not be necessary in some cases.
iii. Scroll down the page until you get to “ePrint Access”. After that, click on “ePrint Access”.
This might not be necessary in some cases.
iv. Choose “Allowed”.
v. Enter the email address you intend to add.
vi. Click on “Add”.
How to Change Job Preferences of HP ePrint
The default print settings of HP ePrint are:
- Print color: Full color
- Print quality: Normal
- Paper size for image attachments: 4 x 6 in. (101.6 x 152.4mm)
- Paper size for emails: A4 or Letter
- Paper orientation: Same as the original document
- Number of prints: 1
- 1-sided printing
To change any setting, go to your HP account page and then scroll down until you get to ePrint preferences. After that, click on “ePrint Preferences” (not necessary in some cases), and then choose the print preference you desire.
- Monochrome or Color
- Photo paper or Plain paper
- 1-sided or 2-sided printing
We recommend that you read this: How to Add HP Printer [Detailed Guide] to learn how to add your HP printer to different devices and networks.
Configuring HP Instant Ink
This service is supported by certain HP printers and is only available in certain regions and countries as a means of getting ink replacement at a cheaper cost. What happens is that your HP printer monitors the ink level and then sends the data to HP using the internet. Once your printer’s ink becomes low, HP will ship replacement ink to you automatically.
To use this service, you will need to enroll for it. If you are interested in enrolling, follow the guide in the subsection below.
How to Enroll in HP Instant Ink
To enroll in HP Instant ink, do the following:
i. Check the Requirements for HP Instant Ink.
- An HP printer with HP Instant Ink eligibility: Go to this site and then scroll down the page and click on the link for “Check to see if your HP printer works with Instant Ink”. In the list, check if your printer is listed.
- An HP Printer actively connected to the internet: Your printer must be on either a wireless or wired internet connection, and the printer’s Web Services has to be on. This is necessary to enable secure monitoring of the ink status of your printer by HP Instant Ink. While your printer doesn’t have to be connected daily to the internet, HP recommends that a connection be maintained frequently. If you are disconnected for a couple of days, you will be reminded to connect to the internet. If you refuse to heed this, your ink cartridges will no longer print.
- An effective email address: This is need to for the service sign-up.
- A valid debit or credit card: You will need this for the sign-up as well as payment.
ii. Sign up and then add your HP printer to the service using a printer code.
a. Type this address in your web browser: http://digital.hpinstantink.com/m7CBj
b. When the web page opens, click on “Sign Up Now”.
c. From the printer list, choose your HP printer.
d. Select a plan. Alternatively, you can click on “Enter pin code/key” if you want to use an enrollment/prepaid key.
- If you have a prepaid or enrollment card, click on “Enter pin code/key”. After that, type in the key that is under the card’s scratch-off area.
Ensure that you type the pin the same way it is on the prepaid or enrollment card.
- If you don’t have an enrollment card, then you should choose any of the plans that are available.
e. Create a new HP Connected account by filling in the information when the “Create HP Connected Account” window appears. However, if you have an HP Connected account already, just click on “Sign In”. When your HP account page opens, click on “Enroll Another Printer”.
f. Ensure that your HP printer is on an internet connection. If you need help, then click on “How do I connect”. Once your printer connects to the internet, click on “Continue”.
g. Web Services needs to be on if you intend to use HP Instant Ink. Therefore, you should turn Web Services on by following the instructions on the screen. If you get any prompt to install firmware updates, do so.
h. Once Web Services have been turned on, wait for your HP printer to print out an info page. This is important as the page will contain the printer code.
i. Once the info page has been printed, click on “Continue”. If you can’t find the printer code on the page, click on “My page doesn’t contain a code”.
j. Look for the printer claim code on the page.
If on the info page you find this sort of email; xyz123muv5454@hpeprint.com, it means the printer code is the characters and numbers that come before @hpeprint.com. Hence, using the example above, the printer claim code is xyz123muv5454.
For HP Deskjet 3630 series: In the event that you don’t find a printer claim code or email address on the page, then you should do the instructions on the info page to enable the printer Web services. Once you have enabled the Web Services, your printer will print another info page that will contain the printer code and email address.
h. Type in the code the same way it is on the page; after that click on “Apply”. If you find this step to be troublesome, click on the link for “Having trouble locating or entering your claim code?”
iii. Fill in the shipping and billing information.
a. On the page for “Shipping”, type in the address you want the cartridges shipped to. Once you are done, click on “Save & Continue”.
b. On the page for “Billing Information”, type in a prepaid key as well as payment information you want to use. After that, click on “Continue”. In case you typed in the information of a prepaid card before, at this point, just type in the payment card details.
c. On the page for “Submit Order”, review all the information you entered. If you have a refer-a-friend or promotional code, you should type the code in the box for “Special Offers”, and then click on “Apply”. Click on the check box to agree to HP Instant Ink Terms of Service. Now click on “Enroll”.
An email will be sent to your email account welcoming you to the account.
iv. Review account features of the HP Instant Ink.
Once you are done with the enrollment, click on the button “View Account”. This will lead you directly to your account. We recommend you bookmark this page as it has many features and tools:
- View rollover and plan pages: Check the number of rollover and plan pages that are printed in a month. To get more information, click on “Print History”.
- Change the password: Click on “My Account”, and click on “Account Settings”. After that click on “Update my email and password on HP connected”. Now follow the instructions on the screen.
- Check the ink shipments: Go to the section for “Ink Status” and then check the status of the ink cartridges. Go to the section for “Ink Shipment” and then find previous as well as next shipments. You can also track your shipment’s location by clicking on tracking numbers.
- Change plan: Click on “My Account”, then click on “My Plan”. You can then change your already selected plan or cancel the enrollment.
- Change shipping, credit, or debit card information, or add a prepaid card: Click on “Change Billing Information” or “Change Shipping Information” in the section for “My Account”.
- Get Further Help: Go to the “Help Center” to get answers to FAQs, support forums, and helpful videos. Click on “Virtual Agent” to contact a Virtual Support Agent.
