If your HP printer says toner low after replacing the cartridge, the solutions in this article will help you resolve the problem.
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HP Printer Says Toner Low after Replacing [Solutions]
If your HP printer says toner low after replacing the cartridge, try the solutions below:
1. Remove the Protective Materials – HP Printer Says Toner Low after Replacing
New cartridges come with protective tape and materials. Before inserting the cartridge into your printer, you have these protective materials.
Therefore, if your HP printer says low toner after replacing the cartridge, check the protective materials on the cartridge and confirm that you have removed the tapes.
Read this article: HP Printer Toner [How To, Issues & Solutions] to learn about other HP printer toner issues.
2. Confirm that the Cartridge isn’t damaged – HP Printer Says Toner Low after Replacing
The cartridge might be damaged even before arrival especially if you buy from unauthorized HP stores and dealers. Therefore, you need to check for physical damages on the cartridge.
If you find any, return the cartridge and get a replacement if possible.
If there are no damages, do the next solution.
3. Reinstall the Toner Cartridge – HP Printer Says Toner Low after Replacing
You might have installed the toner cartridge incorrectly which is why you are getting the low toner message even after replacing the cartridge.
Therefore, you should remove the cartridge from your HP printer and then reinstall it following the proper steps involved.
After reinstalling the cartridge, try to print to confirm if the message has cleared.
If the message has cleared, then the issue has been resolved.
If the message remains, do the next solution.
4. Reset your HP Printer – HP Printer Says Toner Low after Replacing
To reset your HP printer, do the following steps:
Step 1: Turn on your HP printer.
Step 2: Unplug the power cable from your HP printer.
Step 3: Wait for about 60 seconds.
Step 4: Plug the power cable back into your HP printer.
Step 5: If your printer fails to turn on automatically, turn it on.
Step 6: Wait for your printer to become silent and idle before checking if the issue is resolved.
You can check out this article: How to Reset HP Printer to learn other kinds of resets you can perform on your HP printer.
5. Update your HP Printer Driver – HP Printer Says Toner Low after Replacing
An outdated HP printer driver might prevent your HP printer from recognizing the newly installed toner cartridge. Therefore, the solution, in this case, is to update the driver.
To update your HP printer driver, go to the HP Software and Drivers page and then enter the name of your HP printer before clicking “Submit”. Follow the instructions to update the printer driver.
6. Update your HP Printer Firmware – HP Printer Says Toner Low after Replacing
An outdated printer firmware can also prevent your HP printer from detecting the newly installed toner cartridge.
Use any of the methods below to update your HP printer firmware.
How to Update HP Printer Firmware via HP Smart App
To update HP printer firmware via the HP Smart app, do the steps below:
Step 1: Open your HP printer app.
If you don’t have the HP Smart app, you can get it from your device’s App Store.
Step 2: In case you don’t have an account, sign in or create one.
For a first-time setup, you must sign in or create an account. This is important to enable you to access the full benefits and functions of your HP printer.
Step 3: Choose your HP printer image or name from the app’s home screen.
Step 4: Choose “Printer Home Page (EWS)” or “Advanced Settings” under the “Advanced” section.
Step 5: Choose “Web Services” or “Tools”.
Step 6: Click on “Product Update” or “Printer Updates”.
Step 7: Click on “Check Now”.
If there are any updates, they will be downloaded and installed automatically on your HP printer.
Caution: Ensure that you don’t turn off your HP printer during the update. If your printer goes off during an update, it might end up permanently damaged.
How to Update HP Printer Firmware from your Printer Control Panel
To update HP printer firmware from your printer’s control panel, do the steps below:
Note: For this process to work, your HP printer must have an active internet connection.
Step 1: Ensure that your printer is connected via an Ethernet or Wi-Fi connection.
Do not use a USB connection, it won’t work.
Step 2: Go to your printer’s control panel.
Step 3: Open the menu for “Setup”, “Settings”, or “Service”.
Step 4: Select “Printer Maintenance”, “Tools”, or “Preferences”.
Step 5: Select “Printer Update”, “LaserJet Update”, or “Web Services”.
Step 6: If you get a prompt, turn on the Web Services by following the on-screen instructions.
Step 7: Choose “Check for Updates” or any similar option that allows you to look for firmware updates.
Caution: Ensure that you don’t turn off your HP printer during the update. If your printer goes off during an update, it might end up permanently damaged.
How to Update HP Printer Firmware from HP Website on Windows
To update HP printer firmware from the HP website on Windows, do the steps below:
Step 1: Ensure that your HP printer is turned on.
Step 2: Connect your HP printer to your Windows computer.
Step 3: Visit the HP Software and Drivers Download Page.
Step 4: Enter the model of your HP printer.
Step 5: Check the printer drivers list and select “Firmware”.
Step 6: Click on the “Download” option beside the firmware update.
Step 7: Follow the on-screen instructions.
Note: In case there is no firmware option, then it means your printer doesn’t have a firmware update at the moment.
Step 8: Wait for the HP Printer Update screen to be displayed and then check your printer’s status.
If you can’t find your HP network printer, create a temporary connection between your computer and printer with the aid of a USB cord. After creating the connection, wait for about 20 seconds before clicking “Refresh”.
- If your printer’s status shows “Ready”, click on the checkbox beside the serial number. After that, click on “Update”.
Caution: Ensure that you don’t turn off your HP printer during the update. If your printer goes off during an update, it might end up permanently damaged.
- If your printer’s status shows “Up-to-Date”, then it means the firmware of your HP printer is up to date.
How to Update HP Printer Firmware from HP Website on Mac
To update HP printer firmware from the HP website on Mac, do the steps below:
Step 1: Ensure that your HP printer is turned on.
Step 2: Connect your HP printer to your Mac computer.
Step 3: Visit the HP Software and Drivers Download Page.
Step 4: Enter the model of your HP printer.
Step 5: Check the printer drivers list and select “Firmware”.
Step 6: Click on the “Download” option beside the firmware update.
Step 7: Follow the on-screen instructions.
Note: In case there is no firmware option, then it means your printer doesn’t have a firmware update at the moment.
Step 8: Wait for the “HP Firmware Updater” screen to be displayed, and then choose your HP printer.
Step 9: Click on “Continue”.
Step 10: Review the update results when the Update Information step is displayed.
- If you see the re-flash device option, click on “Continue” to complete the printer firmware update.
Caution: Ensure that you don’t turn off your HP printer during the update. If your printer goes off during an update, it might end up permanently damaged.
- If you can’t find any available upgrade, then it means that the firmware of your HP printer is up to date.
7. Contact HP – HP Printer Says Toner Low after Replacing
If your HP printer says toner lower after replacing the cartridge and none of the solutions above resolve the issue, then you need to contact HP Customer Support for further assistance.
