This article will provide you with proven solutions to fix any kind of HP printer queue issue you might encounter.
Table of Contents
Why is My HP Printer Stuck in Queue? [Answered]
The following are the reasons why your HP printer is stuck in the queue:
1. Power Outages
When the power supplied to your printer or computer is suddenly cut off, and a print job was in progress or waiting, such jobs can get stuck in the print queue since they were not completed.
2. Improper connections
This is a problem that is common with HP wireless printers. When the connection between your printer and wireless network is frequently disconnected, the HP print queue issue is bound to occur.
3. Incompatible or Outdated Printer Drivers
Another reason the HP printer print queue error occurs is incompatible or outdated printer drivers. If you install an HP printer driver that is not compatible with your printer driver or the installed driver is out-of-date, you will encounter the HP printer queue problem.
4. Wrong Printer Configurations
If you failed to correctly configure your HP printer or the correct configuration path was not used for the settings of your printer, you will get the HP printer queue error.
5. Cartridge Issues
If your HP printer keeps documents in the queue, then it could be due to an issue with your HP printer cartridge.
When your cartridge becomes dirty, clogged, or damaged, then you won’t be able to print which will cause the print jobs to get stuck in the queue.
6. Print Spooler issues
If your Windows print spooler service is having one issue or the other, it can also lead to the HP print queue error.
The list of reasons we provided in this section is not an exclusive list of the HP printer queue but not printing problem.
How Do I Fix HP Printer Queue Error? [Solved] – HP Printer Queue Issue
There are various tasks you can perform to fix your HP printer queue issue. We recommend that you read this article: HP Printer Not Printing Documents in Queue [How to Fix]to learn how to fix HP printer queue issues. In that linked article, we have covered all the solutions that you need.
If your HP printer queue issue is not fixed after trying the solutions in that linked article, then you should contact HP Customer Support for further assistance.
HP Print Queue Issue Not Fixed [Solved]
If HP Diagnosis and Fix displays this message “HP printer print queue issue is not fixed” and your print jobs are stuck in the queue and won’t print, the problem might be due to a software issue.
Therefore, to fix the HP printer queue not fixed problem, simply update your printer’s bios and then restart the device.
If you get the HP print queue issue is not fixed on Mac, performing the above solution should also resolve the problem.
Apart from the solution we just shared, another thing you can try is to update your printer driver if it is out of date or uninstall and then reinstall it if it is up-to-date.
How Do I Clear My HP Printer Queue? [Answered]
If you want to learn how to clear HP printer queue, we recommend that you click this link: Clear HP Printer – How to Clear HP Printer Queue on Windows and then follow the steps we shared.
If you want to know how to clear HP printer queue on Mac, we recommend that you reset the printing system. To reset your printing system, click this link: Clear HP Printer – How to Clear HP Printer Queue on Mac and follow the steps we shared.
The instructions we shared in the links in this section will guide you on how to clear the print queue on HP Deskjet 2540.
HP Printer Queue Does Not Clear [Fixed]
If your HP printer queue will not clear, click this link: Clear HP Printer – How to Fix HP Printer Cannot Clear Print Queue, and then do the solutions we provided.
The instructions in the above link will also work if the HP printer queue won’t clear after printing.
HP Printer Print Job Disappears From Queue [Solved]
HP Printer Print Job Disappears from Queue on Windows
If your HP printer queue disappears on Windows, click this link: How to Fix HP Printer not printing on Windows 8 – Print Jobs Disappear from Print Queue to learn how to fix this HP printer queue issue.
HP Printer Print Job Disappears from Queue on Mac
If your HP printer print job disappears from the queue on Mac do the following:
1. Reset the Printing System
To reset your printing system, click this link: Clear HP Printer – How to Clear HP Printer Queue on Mac and follow the steps we shared.
If that fails to fix the HP printer nothing in queue problem, do the next solution.
2. Add your HP printer using TCP/IP
To add your HP printer using TCP/IP, do the following steps:
Step 1: Click on the “Apple” menu/icon.
Step 2: Click on “System Preferences”.
Step 3: Go to “Printers & Scanners”.
Step 4: Click on the “+” (plus) sign.
Step 5: Click on the tab labeled “IP”.
Step 6: Select “HP Jetdirect Socket” as the IP type.
Step 7: Open a web browser on your internet-connected computer.
Step 8: Type the IP address of your HP printer in the browser’s address bar.
Step 9: Rename the IP.
Note: To find the IP, you should click on the icon for “Wireless” or “Ethernet”. After that, click on the option for “Wireless” or “Network”. The IP of your HP printer will be displayed.
Make sure that you choose the right printer model as found in the drop-down menu. After that, click on the button that allows you to “Add” a printer.
The instructions above will also fix the HP printer not going to queue issue.
How Do I Find My HP Printer Queue? [Answered]
To find your HP printer queue, follow the instructions below depending on the operating system of your computer.
How to Find HP Printer Queue on Windows
To find HP printer queue on Windows, use any of the methods below:
Method 1
Step 1: Check for a printer icon in your computer’s notification area.
Step 2: Double-click on the printer icon.
This action will open your HP printer queue.
Method 2
Step 1: Click on the “Search” icon on your computer’s taskbar.
Step 2: Type “Printers & Scanners” in the search field.
Step 3: Click on “Printers & Scanners” from the search results.
Step 4: Select your HP printer.
Step 5: Click on “Open Queue”.
This action will open your HP printer queue.
How to Find HP Printer Queue on Mac
To find HP printer queue on Mac, use any of the methods below:
Method 1
Step 1: Check for a printer icon in your computer’s Dock.
Step 2: Click on the printer icon.
This action will open your HP printer queue.
Method 2:
Step 1: Search for “Printers & Scanners” on your computer.
Step 2: Click on “Printers & Scanners” from the search result.
Step 3: Select your HP printer.
Step 4: Click on “Open Print Queue”.
This action will open your HP printer queue.
You can use the methods we have shared if you are wondering how to check HP printer queue.
HP Printer Queue Attention Required [Fixed]
To fix the HP printer queue attention required problem, we recommend that you read this article: HP Printer Not Printing Attention Required [How to Fix]. In that linked article, we provide various solutions to fix this HP printer queue issue.
How to Fix HP Printer Document Stays In Queue after Printing
If your HP printer document stays in the queue after printing, try the following solutions:
Solution 1
Step 1: Go to your computer’s “Control Panel”.
Step 2: Go to “Icon View”.
Step 3: Select “Administrative Tools”.
Step 4: Click “Services”.
Step 5: Scroll down to “Print Spooler”.
Step 6: Right-click on “Print Spooler”.
Step 7: Click on “Stop”.
Step 8: Open a new window for “File Explorer”.
Step 9: Input this path in the Quick Access field: “C:\Windows\System32\spool\PRINTERS”
Step 10: Go to “Services” again.
Step 11: Right-click on “Print Spooler”.
Step 12: Click on “Start”.
Solution 2
An easy way to fix the problem at hand is to simply restart your computer, and then log in again.
Solution 3
Step 1: Get the IP address of your HP printer.
Step 2: Open your computer’s “Control Panel”.
Step 3: Open “Devices and Printers”.
Step 4: Right-click on your HP printer.
Step 5: Click on “Printer Properties” not “Properties”.
Step 6: Click on the “Ports” tab.
Step 7: Click on “Add Port…”
Step 8: Choose “Standard TCP/ IP Port”.
Step 9: Click on the button labeled “New Port”.
Step 10: Click on “Next”.
Step 11: Enter your HP printer’s IP address in the “IP” as well as “Port” fields.
Step 12: Ensure that the port you just created has a checkmark next to it.
Step 13: Click on “Apply”.
Solution 4
Sometimes the reason your HP printer document stays in the queue after printing is because, in the Print Manager, the Advanced Job Status has been selected. Therefore, this option has to be deselected.
Do the following steps to check the Advanced Job Status setting in the Print Manager:
Step 1: Open the Print Manager window.
Step 2: Go to the “File” menu and then select “Printer”.
Step 3: Click “Properties”.
Step 4: Go to the menu for “Print To” and then select “Network Printer”.
Step 5: Choose “Hewlett-Packard Network Port”.
Step 6: Select “Port”
Note: Only printers with bidirectional communication support will be able to remove print jobs from the print queue after printing. For other printers without this support, the Advanced Job Status has to be deselected.
The solutions will help you if you cannot delete a document in the HP printer queue.
HP Printer Won’t Print Documents in Queue [Reasons & Solutions]
The following are reasons and solutions why your HP printer won’t print documents in queue:
1. Error on your HP Printer
If your HP printer has encountered an error, it might prevent it from printing which in turn will cause the documents in the queue to be stuck.
Therefore, to fix the HP printer queue issue, you have to check the error lights on your printer. If you see an error light blinking or an error message displayed, then you need to clear the error on your HP printer to resume normal printing.
In some cases, you might not know what the error lights mean. In such a case, you need to consult your printer’s manual to find out what it means and what you should do.
We also recommend that you read this article: HP Printer Errors and Solutions [Detailed]. In that linked article, we discuss the meaning of several HP printer errors and codes and how to solve them.
2. Print Jobs in your HP Printer Queue
In this case, all you need to do is to clear the print queue. To clear your HP printer queue, click this link: Clear HP Printer – How to Clear HP Printer Queue on Windows,and then follow the steps we shared.
3. Wrong Connections
Sometimes, a wrong connection (or no connection) might be the reason why your HP printer won’t print documents in queue.
Confirm that the printer is connected to the electric wall outlet. You might think that your printer is connected without knowing (or remembering) that you or someone else unplugged it.
If you use wired connections, ensure that all cables are well plugged into the right ports. For wireless printers, ensure that your printer is connected to your wireless router and within range to ensure that the signal is strong.
4. Your HP Printer wasn’t Selected
Many users complain that their HP printer won’t print documents in the queue whereas they didn’t select their printer when sending the print command. This happens frequently to users that print with different printers from one computer.
Therefore, to fix this HP printer queue issue, ensure that you selected your HP printer when sending the print command.
5. Outdated Printer Driver and Software
One of the causes of an HP printer queue issue is an outdated printer driver and software. If you keep encountering an HP printer queue issue, we advise that you check if your HP printer driver and software are up-to-date.
If they are out of date, visit https://support.hp.com/us-en/drivers/printers then follow the instructions on the website to update the driver and software.
6. Paper isn’t loaded properly
When paper isn’t loaded properly in the print tray, it can also lead to an HP printer queue issue. Therefore, you should check and confirm that the paper is properly loaded into the print tray.
How to Cancel HP Printer Queue
To cancel HP printer queue means canceling any in-progress or pending print job. This can be done via your HP printer’s control panel, your computer, or a connected mobile device.
How to Cancel HP Printer Queue from Control Panel
To cancel HP printer queue from the control panel, do the instructions below:
Note: When you use this option, you only cancel the current print job and not all the documents in the print queue. That means it works for the HP printer 1 document in queue problem. Therefore, if you want to cancel all the print jobs that are in the print queue, you should use the next method which is via computer.
i. HP Button Printers: To cancel the HP printer queue, simply press your printer’s “Cancel” button.
ii: HP Touchscreen Printers: To cancel the HP printer queue, touch “X”, then touch “Stop”, before touching “Cancel”.
If this method doesn’t resolve this HP printer queue issue, use the next method.
How to Cancel HP Printer Queue from your Computer
To cancel HP printer queue from your computer, do the instructions below depending on your computer’s operating system.
Note: This method can only be used to cancel print jobs that were sent from the computer you are using. Therefore, other print jobs sent to your HP printer from other devices cannot be canceled using this method.
How to Cancel HP Printer Queue from your Computer on Windows
To cancel the HP printer queue from your computer on Windows, do the following steps:
Step 1: Open your computer’s print queue.
There are two ways to do this and we will guide you on how to use both ways:
Option 1
i. Check for a printer icon in your computer’s notification area.
ii. Double-click on the printer icon.
This action will open your HP printer queue.
Option 2
i. Click on the “Search” icon on your computer’s taskbar.
ii. Type “Printers & Scanners” in the search field.
iii. Click on “Printers & Scanners” from the search results.
iv. Select your HP printer.
v. Click on “Open Queue”.
This action will open your HP printer queue.
Step 2: Right-click on the job in the print queue that you intend to cancel.
Step 3: Click on “Cancel”.
How to Cancel HP Printer Queue from your Computer on Mac
To cancel the HP printer queue from your computer on Mac, do the following steps:
Step 1: Open your computer’s print queue.
There are two ways to do this and we will guide you on how to use both ways:
Option 1
i. Check for a printer icon in your computer’s Dock.
ii. Click on the printer icon.
This action will open your HP printer queue.
Option 2
i. Search for “Printers & Scanners” on your computer.
ii. Click on “Printers & Scanners” from the search result.
iii. Select your HP printer.
iv. Click on “Open Print Queue”.
This action will open your HP printer queue.
Step 2: Locate the job you intend to cancel.
Step 3: Click on the “Cancel” icon next to it.
How to Cancel HP Printer Queue from your Mobile Device
To cancel HP printer queue from your computer, do the instructions below depending on your device’s operating system.
Note: This method can only be used to cancel print jobs that were sent from the device you are using. Therefore, other print jobs sent to your HP printer from other devices cannot be canceled using this method.
How to Cancel HP Printer Queue from your Android
To cancel the HP printer queue from your android device, do the following steps:
Step 1: Swipe the top area of your screen downwards.
This action will open your device’s notification area.
Step 2: Choose the job you intend to cancel.
Step 3: Touch “Cancel”.
How to Cancel HP Printer Queue from your Apple iOS Device
To cancel the HP printer queue from your Apple iOS device (iPad or iPhone), do the following steps:
Step 1: Open “App Switcher”.
- If your iOS device is designed with a “Home” button, simply press the button twice.
- If your iOS device isn’t designed with a “Home” button, simply swipe from the bottommost area of the device’s screen upwards.
Step 2: On the device, swipe left.
Step 3: Tap “Print Center”.
Note: You can only see your device’s Print Center in the App Switcher when a connected printer is busy handling a print job.
Step 3: Tap on the job you intend to cancel.
Step 4: Tap on the “Cancel Printing” option.
If you get the query “how to empty HP printer queue”, the solutions we have shared above will answer such query.
How to Fix HP Printer Queue Status Offline
If your HP printer queue status is offline, we recommend that you read this article: HP Printer Offline [Issues & Solutions] to learn how to fix this HP printer queue issue.
In that linked article, we discuss and provide solutions to a wide range of HP printer offline issues that you might encounter while using your HP printer.
What is the HP Printer Queue Name? [Answered]
The HP LaserJet LPD queue name is the name of the printer on the print server.
The following are the HP printer queue name for these HP printer models:
i. JetDirect Internals: “raw” and “text”.
ii. JetDirect Externals: “raw1 / text1”, “raw2 / text2”, and “raw3 / text3”.
Ensure that you type these queue names in the same letter case and punctuation as provided above to ensure that they work.
HP-UX Print Queue Commands and Meanings
In this section we will list some HP-UX print queue commands and provide their meanings:
HP-UX LP Spooler User Commands
- lp – used to send a plotter or printer a print request.
- lpstat – used to print the LP spooler status information. Also used to report the status of the default system printer, printer classes, printers, and scheduler.
- cancel – used to cancel spooled files print requests that require request IDs specification.
- enable – used tomodify a named printer’s status for it to get activated and then enabled to print the spooled requests.
- disable – used to modify a named printer’s status for it to get deactivated and then disabled to print the spooled requests.
- lpalt – used to change the printer request to produce a new request ID.
- lpstat –t – used for HP-UX check printer queue.
HP-UX LP Administrator Commands
- lpshut – used to shut down printer scheduler.
- lpadmin – this is a complex command that can be used for LP spooler management. It performs functions such as removing/adding printers, linking a printer and a device file, modifying class members, system default destination setup settings, and allocating a printer its interface.
- accept – used to ensure that a print destination accepts requests.
- reject – used to ensure that a print destination doesn’t accept requests.
- ipsched – used to schedule the destinations of print requests printing; this is invoked when the system starts up.
- ipmove – used to move requests from a particular printer to a different printer.
- ipfence – used to define a spooled file’s minimum priority.
HP Printer Queue Issues [Further Reading]
We recommend that you read this article: HP Printer Jobs Stuck In Queue [Fixed]. The topic covered in that article is an HP printer queue issue that we didn’t discuss in this article.
The above article covers HP printer queue issues for (but not exclusive to) the following printers:
HP Officejet 4630, HP Officejet 3830, HP Envy 6020, HP Deskjet 2540, and HP 8600 printer queue.
