HP Printer Printing 5×7 [Guide, Problems & Solutions]

In this article, we will guide you on how to print 5×7, and how to solve HP printer printing 5×7 problems.

HP - Photosmart 7520 Wireless e-All-in-One Inkjet Printer, Copy/Fax/Print/Scan CZ045A (DMi EA

How Do I get my HP Printer to Print 5×7? [Detailed Guide] – HP Printer Printing 5×7

In this section, we will guide you on how to print 5×7 photos on an HP printer.

First of all, you need to load the paper correctly into your printer. Therefore, we will guide you on how to load 5×7 paper into different HP Photosmart printers.

After that, we will guide you on how to carry out the printing process.

How to Load 5×7 Paper in HP Printers – HP Printer Printing 5×7

How to Load 5×7 Paper in HP Photosmart 7450 and 7260 Printers – HP Printer Printing 5×7

To load 5×7 paper in HP Photosmart 7450 and 7620 printers, follow the steps below:

Note: You cannot install the photo paper cassette when you are printing on the paper that is already loaded in your printer’s input tray.

Step 1: Lift your printer’s main cover.

Step 2: Adjust the input tray’s paper width guides to the extreme left.

Step 3: Raise the output tray.

Step 4: Place a paper stack into your printer’s in-tray.

i. The print side of the paper should be face down.

ii. Use portrait orientation when loading the paper with its shortest edge going first into your printer.

iii. The paper stack shouldn’t consist of too little or too much paper. This will enable your HP printer to easily pick paper.

iv. Do not load different types and sizes of paper in the tray.

Step 5: Slide the paper stack far into your printer. Ensure that the stack doesn’t bend while you do this.

Step 6: Bring down the output tray.

Step 7: Slide the input tray’s paper width guides to the sides of the stack. Ensure that the stack doesn’t bend while you do this.

Step 8: Close your printer’s main cover.

Important: You can only print on 5×7 paper when you print from a PC that has the installed software of your HP Photosmart 7450 or 7260 printer.

How to Load 5×7 Paper in HP Photosmart 7960, 7850, 7760, 7755, and 7660 Printers – HP Printer Printing 5×7

To load 5×7 paper in HP Photosmart 7960, 7850, 7760, 7755, and 7660 printers, follow the steps below:

Note: You can only print on 5×7 paper when you print from a PC that has the installed software of your HP Photosmart 7960, 7850, 7760, 7755, or 7660 printers. The 5×7 option can be found in HP Photosmart 7960, 7850, 7760, and 7755 printers’ photo size sub-menu. Bear in mind that the size deals with paper size and not photo size. When you select 5×7, your printer will print a photo with 5×7 inches size on the letter size paper loaded into the printer.

Step 1: Raise your printer’s paper catch.

Step 2: Pull the input tray’s length guide from your printer.

Step 3: Adjust the input tray’s paper width guides to the extreme left.

Step 4: Place a paper stack into your printer’s in-tray.

i. The print side of the paper should be face down.

ii. Use portrait orientation when loading the paper with its shortest edge going first into your printer.

iii. The paper stack shouldn’t consist of too little or too much paper. This will enable your HP printer to easily pick paper.

iv. Do not load different types and sizes of paper in the tray.

Step 5: Slide the input tray’s paper width guides to the sides of the stack. Ensure that the stack doesn’t bend while you do this.

Step 6: Lower your printer’s paper catch.

Step 7: Pull the photo tray slide out of the printer completely. When you do this, the photo tray will be disengaged thereby causing the printer to use the paper that is loaded in the input tray.

HP Photosmart 6520 Wireless Color Photo Printer with Scanner, Copier and Fax

How to Load 5×7 Paper in HP Photosmart 8450, 8150, and 8050 Printers – HP Printer Printing 5×7

To load 5×7 paper in HP Photosmart 8450, 8150, and 8050 printers, follow the steps below:

Step 1: If the 4×6 photo tray is engaged to your printer, disengage it by pulling out the photo tray lever.

Step 2: Take out the paper output tray by doing the following:

i. Locate the release buttons; you can find them on both sides of the output tray.

ii. Press both buttons.

iii. Pull out the paper tray from your HP printer.

step 3: Take out all the paper from your printer’s input tray.

Step 4: Load the 5×7 paper into your printer’s input tray with the print side facing down.

Step 5: Slide the tray’s paper width guides to the side of the paper stack.

Step 6: Reinstall your printer’s output tray.

How to Load 5×7 Paper in other HP Printers – HP Printer Printing 5×7

To load 5×7 paper in other HP printer models, follow the steps below:

Step 1: Take out any plain regular-sized paper that is in your printer’s main input paper tray.

Step 2: Insert the 5×7 paper’s short edge into your printer’s paper tray according to the instructions for loading paper into your printer.

We recommend that you click this: How to Feed Photo Paper into HP Printer – Paper Won’t Feed through HP Printer to learn how to feed photo paper into HP printers.

How to Print on 5×7 Paper in HP Printers – HP Printer Printing 5×7

To print on 5×7 paper in HP printers, follow the steps below:

Step 1: You can edit the image before you print if you choose to. Editing can be done to enhance the overall settings of the image.

Step 2: Locate the file you want to print and open it.

Step 3: Click on “File.”

Step 4: Click on “Print.”

If you are printing from the Photos app, choose a layout before clicking “Print.”

When you click on “Print,” a window for print settings will open.

Step 5: If all the options are not displayed, click on “Show Details.”

Step 6: Choose your HP printer.

Step 7: Some printers provided you with predefined photo printing presets that you can choose from.

To select any of these presets, go to the menu for “Presets,” and then choose any option that fits the type and nature of the print job.

Step 8: Go to the menu for “Paper Size,” and then choose the 5×7 paper size option.

Step 9: Choose the photo’s orientation: Portrait or landscape.

Step 10: Click on the options menu that is unnamed to reveal other settings.

Step 11: Make any necessary and desired setting changes. Some of these settings are discussed below:

i. Paper type: It is important to choose the right paper type setting to ensure that your printer applies the right amount of ink that will imprint the image onto the loaded paper.

To access the paper type setting, click on “Media & Quality,” before clicking on the menu for “Paper Type.”

ii. Paper tray: Some printers are designed with more than one input paper tray. Therefore, if your HP printer has such a design, ensure that you choose the right tray that is loaded with 5×7 paper.

To access the paper tray setting, click on “Media & Quality,” choose the menu labeled “Feed from,” and then choose the right paper tray option.

iii. Print in color or black and white: As you might have guessed, this setting allows you to determine if the picture will be printed in black and white or in color.

To make your choice regarding this setting, de-select or select the “Black & White” option found in the main print settings dialog. If you deselect the option, your printer will print in color. On the other hand, if you select the option, your printer will print in black and white.

You can also find the options for black and white or color in the menu for Presets.

iv. Adjust print quality: With this setting, you can enhance or reduce the quality of the print job.

To access this setting, click on “Media & Quality.” After that, select your setting by adjusting the Quality slider.

v. Add or remove a border: You can choose to have a border around your print job or not.

To access the border setting, click on “Layout,” click the menu for “Border” to choose the width of the border, or choose “None” if you don’t want borders.

vi. Mirror Printing: If you enable this setting, your print job will be reversed. Selecting this option is ideal when printing an image that will be transferred to other materials.

To find this setting, click on “Layout,” after that, choose the option “Flip horizontally.”

Step 12: Click on “Print.”

The instructions above will also guide you on how to print 5×7 invitations on an HP printer

HP Photosmart 5520 e-All-in-One Printer

HP Printer Won’t print 5×7 [Solved] – HP Printer Printing 5×7

If your HP printer won’t print 5×7, follow the instructions we shared in the “How Do I get my HP Printer to Print 5×7? [Detailed Guide]” section of this article.

Following those instructions is important. It has been discovered that many users who complained that they can’t print 5×7 on HP printers experienced this problem because they didn’t follow the right process.

If you have followed the instructions and you still encounter an HP printer printing 5×7 issue, you can try the following solutions:

1. Create a Custom Paper Size – HP Printer Printing 5×7

We will guide you on how to create a custom paper size on both Windows and Mac.

How to Create a Custom Paper Size on Windows – HP Printer Printing 5×7

You can use any of the methods below to create a custom paper size on Windows. However, we recommend that you use the first method since you are trying to print an item.

How to Create a Custom Paper Size on Windows via Printer Properties – Method 1

To create a custom paper size on Windows via printer properties, follow the steps below:

Step 1: Put the 5×7 paper stack into your printer’s input tray.

Do not load too less or too much paper in the tray.

Step 2: Move the paper width guides on the input tray to rest against your paper stack. 

Ensure that the guides do not squeeze the paper stack.

Step 3: Locate and then open the file you intend to print.

Step 4: Click on “File.”

Step 5: Click on “Print.”

This action will open the print window.

Step 6: Click on “Printer Properties,” “Properties,” or “Preferences” depending on the software in use.

Step 7: Click on the tab labeled “Paper/Quality.”

Step 8: Click on “Custom.”

Step 9: Click on “New.”

Step 10: Type the name you want the new paper size to be known as.

Step 11: Choose the width as well as the height of the paper size.

In this case, you should select 5 inches (13cm) for the width and 7 inches (18cm) for the height.

Step 12: Click on “OK.”

This action will save the new paper size.

Step 13: Click on the drop-down menu for “Paper Size.”

Step 14: Choose the new paper size.

Note: Some printers do not support certain custom sizes; therefore, if you can’t find the new paper size you just created in the paper size list, you need to find out the paper sizes supported by your HP printer.

How to Create a Custom Paper Size on Windows via Printer Properties – Method 2

To create a custom paper size on Windows via printer properties, follow the steps below:

 Step 1: Click on the “Cortana/Search” icon on the taskbar.

Step 2: Click on the search bar.

Step 3: Type “control panel” in the search bar.

Step 4: Click on “Control Panel” from the search results.

Step 5: Click on “View devices and printers” under the “Hardware and Sound” section.

Step 6: Click on your HP printer icon.

Step 7: Click on “Print Server Properties” at the top area of the window just beneath the menu bar.

Note: If you can’t find “Print Server Properties” or it is unavailable, right-click any empty space in the window, and then click on “Run as administrator.” After that, click on “Server Properties.”

Step 8: Click on “Continue” when the window for “User Account Control” is displayed.

Step 9: Click on the tab labeled “Forms.”

Step 10: Click on the checkbox for the “Create a new form” option.

Step 11: Type the name you want the new paper size to be known as in the box for “Form name.”

Step 12: Chose the measurement unit you want (English or Metric).

Step 13: Choose the width as well as the height of the paper size.

In this case, you should select 5 inches (English Unit) or 13cm (Metric Unit) for the width and 7 inches (English Unit) or 18cm (Metric Unit) for the height.

Ensure that the margin setting is at 0.00.

Step 14: Click on “Save Form.”

Step 15: Confirm that the new paper size is listed in “Forms on.”

Note: Some printers do not support certain custom sizes; therefore, if you can’t find the new paper size you just created in the paper size list, you need to find out the paper sizes supported by your HP printer.

Step 16: Click on the “OK” button or “Close.”

Step 17: Load the 5×7 paper stack into your printer’s input tray.

Do not load too less or too much paper in the tray.

Step 18: Move the paper width guides on the input tray to rest against your paper stack. 

Ensure that the guides do not squeeze the paper stack.

Step 19: Locate and then open the file you intend to print.

Step 20: Click on “File.”

Step 21: Click on “Print.”

This action will open the print window.

Step 22: Click on “Printer Properties,” “Properties,” or “Preferences” depending on the software in use.

Step 23: Click on the tab labeled “Paper/Quality.”

Step 24: Choose the newly created paper size from the menu for “Paper Size.”

Alternatively, you can click on “Advanced” to locate and then choose the new paper size.

HP All-in-One 22

How to Create a Custom Paper Size on Mac – HP Printer Printing 5×7

You can use any of the methods below to create a custom paper size on Mac. However, we recommend that you use the first method since you are trying to print an item.

How to Create a Custom Paper Size on Mac via Print Menu – Method 1

To create a custom paper size on Mac via the print menu, follow the steps below:

Step 1: Load the 5×7 paper stack into your printer’s input tray.

Do not load too less or too much paper in the tray.

Step 2: Move the paper width guides on the input tray to rest against your paper stack. 

Ensure that the guides do not squeeze the paper stack.

Step 3: Locate and then open the file you intend to print.

Step 4: Click on “File.”

Step 5: Click on “Print.”

This action will open the print window.

Step 6: Click on the menu for “Paper Size.”

Step 7: Choose the “Manage Custom Sizes” option.

Step 8: To create the new custom paper size, click on the Plus sign.

Step 9: Double-click on the default untitled name.

Step 10: Type a name of your choice for the new paper size.

Step 11: Choose the width as well as the height of the paper size.

In this case, you should select 5 inches (13cm) for the width and 7 inches (18cm) for the height.

Step 12: You can choose to set the non-printable area. (Note that this step is optional).

Step 13: Click on “OK.”

Note: Ensure that you don’t use a name that is already existing when creating a new name. If you do this, the initial paper size preset will be overridden. For instance, do not name the new custom size A5 if there is a paper size named A5.

Step 14: Go back to the window for “Print Preview.”

Step 15: Choose the new paper size.

Step 16: Click on “Print.”

How to Create a Custom Paper Size on Mac via Print Menu – Method 2

To create a custom paper size on Mac via the Page Setup of the program you are printing from, follow the steps below:

Step 1: Load the 5×7 paper stack into your printer’s input tray.

Do not load too less or too much paper in the tray.

Step 2: Move the paper width guides on the input tray to rest against your paper stack. 

Ensure that the guides do not squeeze the paper stack.

Step 3: Locate and then open the file you intend to print.

Step 4: Click on “File.”

Step 5: Click on “Page Setup.”

Step 6: Click on the menu for “Paper Size.”

Step 7: Choose the “Manage Custom Sizes” option.

Step 8: To create the new custom paper size, click on the Plus sign.

Step 9: Double-click on the default untitled name.

Step 10: Type a name of your choice for the new paper size.

Step 11: Choose the width as well as the height of the paper size.

In this case, you should select 5 inches (13cm) for the width and 7 inches (18cm) for the height.

Step 12: You can choose to set the non-printable area. (Note that this step is optional).

Step 13: Click on “OK.”

Note: Ensure that you don’t use a name that is already existing when creating a new name. If you do this, the initial paper size preset will be overridden. For instance, do not name the new custom size A5 if there is a paper size named A5.

Step 14: Go back to the window for “Page Setup.”

Step 15: Choose the new paper size.

Step 16: Click on “Ok.”

Step 17: Click on “File.”

Step 18: Click on “Print.”

Apple iMac (21.5-inch, 8GB RAM, 256GB SSD Storage)

2. Remove and then Re-add HP Printer – HP Printer Printing 5×7

If your HP printer won’t print 5×7 even after creating a custom paper size, then you need to remove and then re-add your HP printer. We will guide you on how to do this process on both Windows and Mac.

 How to Remove and then Re-add HP Printer on Windows – HP Printer Printing 5×7

There are quite a few ways to remove an HP printer from a Windows computer; therefore, we will share these methods first before guiding you on how to re-add your printer.

How to Remove HP Printer on Window via Settings

To remove your HP printer on Windows via Settings, do the following steps:

Step 1: Click on the Windows icon on the taskbar.

Step 2: Click the “Settings” icon.

Step 3: Click “Devices.”

Step 4: Click “Printers & Scanners.”

Step 5: Click on your HP printer.

Step 6: Click on the button labeled “Remove device.”

Step 7: Click “Yes” to confirm your choice.

Windows will now remove your HP printer.

How to Remove HP Printer on Window via Control Panel

To remove your HP printer on Windows via Control Panel, do the following steps:

Step 1: Click on the “Cortana/Search” icon on the taskbar.

Step 2: Click on the search bar.

Step 3: Type “control panel.”

Step 4: Click on “Control Panel” from the search results.

Step 5: Click “Hardware and Sound.”

Step 6: Click “Devices and Printers.”

Step 7: Check the section for “Printers,” and then right-click on your HP printer.

Step 8: Click on “Remove device.”

Step 7: Click “Yes” to confirm your choice.

Windows will now remove your HP printer.

How to Remove HP Printer on Window via Print Management

To remove your HP printer on Windows via Print Management, do the following steps:

Step 1: Click on the “Cortana/Search” icon on the taskbar.

Step 2: Click on the search bar.

Step 3: Type “control panel.”

Step 4: Click on “Control Panel” from the search results.

Step 5: Click “System and Security.”

Step 6: Click “Administrative Tools.”

Step 7: Double-click on the shortcut labeled “Print Management.”

Step 8: Check under the “Custom Filters” option in the left pane, and click “All Printers.”

Step 9: Right-click on your HP printer.

Step 10: Click on “Delete.”

Step 11: Click “Yes” to confirm your choice.

Windows will now remove your HP printer.

2022 Windows 11 Laptop, 15.6 inch 1920x1080 IPS Display, Coolby 8GB DDR4 RAM / 256GB SSD Laptop Computers, Intel J4125 Quad-Core Processor Notebook PC, Support 2.4G/5G Hz WiFi, BT, Full Size Keyboard

How to Remove HP Printer on Window via Command Prompt

To remove your HP printer on Windows via Command Prompt, do the following steps:

Step 1: Click on the “Cortana/Search” icon on the taskbar.

Step 2: Click on the search bar.

Step 3: Type “command prompt.”

Step 4: Right-click on “Command Prompt” from the search results.

Step 5: Click on “Run as administrator.”

Step 6: Type this in the Command Prompt window: wmic printer get name

Step 7: Press the “Enter” key on your keyboard.

This action will display the list of installed printers on your computer.

Step 8: Type this command: printui.exe /dl /n “YOUR-PRINTER-NAME”

Note: Instead of Your-Printer-Name as written above, type your HP printer name.

Step 9: Press the “Enter” key on your keyboard.

Windows will now remove your HP printer.

How to Remove HP Printer on Window via Power Shell

To remove your HP printer on Windows via Power Shell, do the following steps:

Step 1: Click on the “Cortana/Search” icon on the taskbar.

Step 2: Click on the search bar.

Step 3: Type “windows powershell.”

Step 4: Right-click on “Windows PowerShell” from the search results.

Step 5: Click on “Run as administrator.”

Step 6: Type this in the Command Prompt window: Get-Printer | Format-List Name

Step 7: Press the “Enter” key on your keyboard.

Step 8: Type this command: Remove-Printer -Name “YOUR-PRINTER-NAME”

Note: Instead of Your-Printer-Name as written above, type your HP printer name.

Step 9: Press the “Enter” key on your keyboard.

Windows will now remove your HP printer.

How to Re-add HP Printer on Windows

To re-add your HP printer on Windows, click this link: How to Add a Printer on HP – How to Add HP Printer, and then follow the instructions that apply to your HP printer type (Network or USB printer).

 How to Remove and then Re-add HP Printer on Mac – HP Printer Printing 5×7

How to Remove HP Printer on Mac

To remove your HP printer from your Mac, follow the steps below:

Step 1: Click the “Apple” icon/menu.

Step 2: Click on “System Preferences.”

Step 3: Click on “Printers & Scanners.”

Step 4: Select your HP printer from the printer list.

Step 5: Click on the button labeled “Remove.”

Step 6: Click on “Delete Printer.”

Your Mac will now remove your HP printer.

How to Re-add HP Printer on Mac

To re-add your HP printer on Mac, click this link: How to Add an HP Printer to your Mac – How to Add HP Printer, and then follow the instructions we shared.

However, if you want more detailed instruction, use any of the methods below that best suit your HP printer type.

2021 Apple MacBook Pro (16-inch, Apple M1 Pro chip with 10‑core CPU and 16‑core GPU, 16GB RAM, 1TB SSD) - Space Gray

How to Re-add HP USB Printer on Mac

To re-add your HP USB printer on Mac, follow the steps below:

Step 1: Update the software of your HP printer on the Mac device.

Step 2: Connect your HP printer and your Mac via the printer’s USB cord.

Note: If you are prompted to download new and available software for your printer, ensure you do that and then install the software.

Tip: For Macs that are designed with just one USB-C port, we recommend that you connect your printer to your Mac with the aid of a multiport adapter.

Once the connection is established, and the software is downloaded and installed, your HP printer will be added to your Mac.

How to Re-add HP Network or Wi-Fi Printer

To re-add your HP network or Wi-Fi printer, follow the steps below:

Step 1: Update the software of your HP printer on the Mac device.

Note: For AirPrint printers, there is no need to look for software updates.

Step 2: Using the instructions from your HP printer user manual, connect your HP printer to your Mac.

For some Wi-Fi printers, you might have to use a USB cable to connect your printer and Mac and also set up the wireless printing feature. After you establish the connection between your printer and Mac, you need to install the Mac software that accompanied the printer when it was purchased before connecting the printer to a wireless network via your printer’s setup assistant. Once the setup is complete, you can remove the USB cable from both devices, and then leave them connected to the wireless network.

Step 4: Click on the “Apple” icon/menu.

Step 5: Click on “System Preferences.”

Step 6: Click on “Printers & Scanners.”

If your HP printer is not listed, click on the button with the plus sign underneath the printer list. You will see a dialog with a list of printers that are available on the local network. You might have to wait for a short while for your HP printer to be displayed.

When your HP printer is displayed, click on “Add.” If you get a prompt asking you to download new and available software for your printer, ensure you do that and then install the software.

If your HP printer is not listed after doing the above, try the next method to re-add your HP printer.

How to Re-add HP Network Printer by Entering its IP Address

To re-add your HP network printer by entering its IP address, follow the steps below:

Step 1: Update the software of your HP printer on the Mac device.

Note: For AirPrint printers, there is no need to look for software updates.

Step 2: Using the instructions from your HP printer user manual, connect your HP printer to your Mac.

Step 4: Click on the “Apple” icon/menu.

Step 5: Click on “System Preferences.”

Step 6: Click on “Printers & Scanners.”

Step 7: Click on the button with a plus sign under the printer list.

Step 8: Click on the button for IP (It has a globe icon).

Step 9: Enter your HP printer information:

  • Address: This is the hostname (e.g., zimhome.printer.com) or IP address (192.209.19.93) of your HP printer.
  • Protocol: Select a protocol that is supported by your HP printer. You can choose from AirPrint, HP Jetdirect – Socket, Line Printer Daemon, or Internet Printing Protocol.
  • Queue: This is your printer’s queue name. If you don’t know it, you can consult your network administrator. Alternatively, you can leave this field blank.
  • Name: Choose a name that will be used to identify your HP printer. We recommend that you use the printer’s actual name to avoid future confusion.
  • Location: Refers to the location of the printer.
  • Use: You can select your HP printer software from the list. If the list is not available, you need to download and then install your HP printer driver. Alternatively, you can use a generic PCL or postscript driver.

How to Re-add HP Bluetooth Printer on Mac

To re-add your HP Bluetooth printer on Mac, follow the steps below:

Step 1: Update the software of your HP printer on the Mac device.

Note: For AirPrint printers, there is no need to look for software updates.

Step 2: Using the instructions from your HP printer user manual, connect your HP printer to your Mac.

Step 4: Click on the “Apple” icon/menu.

Step 5: Click on “System Preferences.”

Step 6: Click on “Printers & Scanners.”

Step 7: Click on the button with a plus sign under the printer list.

Step 8: Click on the Default icon at the top of the window.

Step 9: Choose your HP printer from the list of printers.

Step 10: Click on “Add.”

If your HP printer wasn’t listed, type the name of your HP printer in the field for “Search.” After that press “Return.”

You need to ensure that the latest driver for your HP printer is installed on your Mac if you don’t see your printer listed.

After connecting your HP printer, download and then install a new printer software if you get a prompt to do so.

How to Add HP Mobile or Wi-Fi Printer that Needs Configuration Profile

To add an HP mobile or Wi-Fi printer that needs a configuration profile, follow the steps below:

Step 1: Double-click your Mac’s profile.

Step 2: Click on “Continue” when you are asked if you want to install the profile.

Step 3: Click on “Install” when you get a message that asks you to confirm that you want the profile installed.

The profile will now be installed on your Mac under System Preferences in the pane for Profiles. Now, you can add your HP printer to the printer list.

Step 4: Click on the “Apple” icon/menu.

Step 5: Click on “System Preferences.”

Step 6: Click on “Printers & Scanners.”

Step 7: Click on the button with a plus sign under the printer list.

Step 8: Click on the Default icon at the top of the window.

Step 9: Choose your HP printer (it will have an AirPrint Profile listing) from the list of printers.

Step 10: Click on “Add.”

In case your HP printer is not listed, ensure that you have installed the latest profile for your HP printer. You can contact your network administrator for information regarding your printer profile.  Also, you need to confirm that your computer has a network path that connects to your HP printer.

After removing and re-adding your HP printer, check if your HP printer can now print 5×7 paper.

If your HP printer won’t print 5×7 even after doing the above, then you need to contact HP Customer Support for further assistance.