To fix the HP printer not printing from Tray 3 problem, do the following troubleshooting steps in the given order.
Table of Contents
1. Remove and then Reinstall Tray 3
Remove the Tray 3 from your HP printer. The process might vary due to different models. However, for most HP printers with Tray 3, all you have to do is to pull the tray out. After you have done that, reinstall it into your printer.
Check if the HP printer not printing from Tray 3 problem is resolved.
If it is not, do the next step.
In this article: HP Printer Not Printing [Issues & Solutions], we provide solutions to a wide range of HP printer not printing issues.
2. Enable Tray 3 in your HP Printer’s Software
To enable the Tray 3 in your HP printer’s software, do the steps below depending on your computer’s operating system.
How to Enable the Tray 3 in your HP Printer’s Software on Windows XP
To enable the Tray 3 in your HP printer’s software on Windows XP, do these steps:
Step 1: Click on the Windows logo or icon on the taskbar.
Step 2: Click on “Printers and Faxes”.
Step 3: Right-click on your HP printer.
Step 4: Click on “Printing Preferences”.
Step 5: Click on “Paper/Quality”.
Step 6: Click on the drop-down arrow for “Paper Source”.
Step 7: Choose “Tray 3”.
Step 8: Click on the drop-down arrow for “Paper Size”.
Step 9: Choose the right paper size according to the paper size you are loading into the tray.
Step 10: Click on “Apply”.
Step 11: Click on “OK”.
How to Enable the Tray 3 in your HP Printer’s Software on Windows Vista
To enable the Tray 3 in your HP printer’s software on Windows Vista, do these steps:
Step 1: Click on the Windows logo or icon on the taskbar.
Step 2: Click on “Control Panel”.
Step 3: Click on your “Printer” under the option “Hardware and Sound”.
Step 4: Right-click on your HP printer
Step 5: Click on “Printing Preferences”.
Step 6: Click on “Paper/Quality”.
Step 7: Click on the drop-down arrow for “Paper Source”.
Step 8: Choose “Tray 3”.
Step 9: Click on the drop-down arrow for “Paper Size”.
Step 10: Choose the right paper size according to the paper size you are loading into the tray.
Step 11: Click on “Apply”.
Step 12: Click on “OK”.
How to Enable the Tray 3 in your HP Printer’s Software on Windows 7
To enable the Tray 3 in your HP printer’s software on Windows 7, do these steps:
Step 1: Click on the Windows logo or icon on the taskbar.
Step 2: Click on “Device and Printers”.
Step 3: Right-click on your HP printer.
Step 4: Click on “Printing Preferences”.
Step 5: Click on “Paper/Quality”.
Step 6: Click on the drop-down arrow for “Paper Source”.
Step 7: Choose “Tray 3”.
Step 8: Click on the drop-down arrow for “Paper Size”.
Step 9: Choose the right paper size according to the paper size you are loading into the tray.
Step 10: Click on “Apply”.
Step 11: Click on “OK”.
How to Enable the Tray 3 in your HP Printer’s Software on Windows 8
To enable the Tray 3 in your HP printer’s software on Windows 8, do these steps:
Step 1: Right-click or simply touch and then hold the lowest left corner of your screen. This action will open your computer’s menu.
Step 2: Click or touch “Control Panel”.
Step 3: Click or touch “View Devices and Printers”.
Step 4: Right-click or touch and then hold the icon of your HP printer.
Step 5: Click on or touch “Printing Preferences”.
Step 6: Choose “Paper/Quality”.
Step 7: Click on the drop-down arrow for “Paper Source”.
Step 8: Choose “Tray 3”.
Step 9: Click on the drop-down arrow for “Paper Size”.
Step 10: Choose the right paper size according to the paper size you are loading into the tray.
Step 11: Click on “Apply”.
Step 12: Click on “OK”.
How to Enable the Tray 3 in your HP Printer’s Software on Windows 10
To enable the Tray 3 in your HP printer’s software on Windows 10, do these steps:
Step 1: Click on the Windows “Start” icon on the taskbar.
Step 2: Click on the “Settings” icon.
Step 3: Click “Devices”.
Step 4: Click “Printers and Scanners”.
Step 5: Select your HP printer.
Step 6: Click “Manage”.
Step 7: Click “Printer Properties”.
Step 8: Click on the tab labeled “Device Settings”.
Step 9: Go to “Installable Options”, and then change the option to “Installed” for Tray 3.
Step 10: Click on “Apply”.
Step 11: Click on “OK”.
How to Enable the Tray 3 in your HP Printer’s Software on Mac OS X
To enable the Tray 3 in your HP printer’s software on Mac OS X, do these steps:
Step 1: Click on the “System Preferences” icon.
Step 2: Click on “Print & Fax” if you are using Mac OS X 10.6 or 10.5. For Mac OS X 10.8 or 10.7, click on “Print & Scan”.
Step 3: Click on your HP printer.
Step 4: Click on “Options & Supplies”.
Step 5: Click on the tab labeled “Driver”.
Step 6: Choose the option “Tray 3” if you are using Mac OS X 10.7, 10.6, or 10.5. For Mac OS X 10.8 or 10.8, click on “Optional Paper Input”.
Step 7: Click on “OK”.
If the steps we have shared so far resolve the HP printer not printing from Tray 3, then you should not troubleshoot further.
However, if the problem persists, do the next step.
3. Change the Tray Settings via Embedded Web Server
How to Change HP Printer Tray Settings via Embedded Web Server
To change the tray settings of your HP printer via embedded web server (EWS) to fix your HP printer not printing from Tray 3 issue, do these steps:
Step 1: Open a web browser on your computer.
Step 2: Click on the browser’s address bar.
Step 3: Type the IP address of your HP printer in the address bar.
Step 4: Click on the tab labeled “Settings”.
Step 5: Click on “Tray Settings”. Ensure that the right settings are selected for Tray 3.
Step 6: Now, click “Paper Setting”. Ensure that you select the paper size and paper type for Tray 3 that you are loading into the tray.
Step 7: Click on “Apply”.
If changing the Tray settings via the EWS fails to fix the HP printer not printing from Tray 3 issue, do the next step.
4. Service your HP Printer
Since none of the steps above resolved the HP printer not printing from Tray 3 problem, the final solution is to service your HP printer. To do this, visit Contact HP Customer Support, and then schedule a repair for your printer.
