HP Printer Not Printing From Tray 2 [Quick Fix]

To fix the HP printer not printing from Tray 2 problem, do the following troubleshooting steps provided in this article in the given order.

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Step 1. Remove and then reinstall HP Printer’s Tray 2 Paper Tray

How to remove and then Reinstall HP Printer’s Tray 2 Paper Tray

To remove and then reinstall the HP printer’s Tray 2 paper tray, do the following steps:

Step 1: Turn off your HP printer by pressing the printer’s power button.

Step 2: Remove the printer’s power cable from the wall outlet.

Step 3: Hold the Tray 2 paper tray’s base, and then detach it from your printer with a simple pull.

Step 4: Reinstall the Tray 2 paper tray into your HP printer. Ensure that you push it in until it can’t go further.

Read this article: HP Printer Not Printing [Issues & Solutions] to learn how to fix other HP printer not printing issues.

Step 2. Remove and then Reinstall HP Printer’s Tray 2

How to remove and then Reinstall HP Printer’s Tray 2

To remove and then reinstall HP printer’s Tray 2, do the following steps:

Step 1: Carefully lift your HP printer off the Tray 2.

Step 2: Carefully lower your HP printer onto the Tray 2.

Attention: Ensure that your hands and fingers aren’t at the base of your printer to prevent injuries.

Step 3: Plug your printer’s power cable into the wall outlet.

Step 4: Turn on your HP printer by pressing the printer’s power button.

Step 3: Enable the Tray 2 in your HP Printer’s Software

To enable the Tray 2 in your HP printer’s software, do the steps below depending on your computer’s operating system.

How to Enable the Tray 2 in your HP Printer’s Software on Windows XP

To enable the Tray 2 in your HP printer’s software on Windows XP, do these steps:

Step 1: Click on the Windows logo or icon on the taskbar.

Step 2: Click on “Printers and Faxes”.

Step 3: Right-click on your HP printer.

Step 4: Click on “Printing Preferences”.

Step 5: Click on “Paper/Quality”.

Step 6: Click on the drop-down arrow for “Paper Source”.

Step 7: Choose “Tray 2”.

Step 8: Click on the drop-down arrow for “Paper Size”.

Step 9: Choose the right paper size according to the paper size you are loading into the tray.

Step 10: Click on “Apply”.

Step 11: Click on “OK”.

How to Enable the Tray 2 in your HP Printer’s Software on Windows Vista

To enable the Tray 2 in your HP printer’s software on Windows Vista, do these steps:

Step 1: Click on the Windows logo or icon on the taskbar.

Step 2: Click on “Control Panel”.

Step 3: Click on your “Printer” under the option “Hardware and Sound”.

Step 4: Right-click on your HP printer

Step 5: Click on “Printing Preferences”.

Step 6: Click on “Paper/Quality”.

Step 7: Click on the drop-down arrow for “Paper Source”.

Step 8: Choose “Tray 2”.

Step 9: Click on the drop-down arrow for “Paper Size”.

Step 10: Choose the right paper size according to the paper size you are loading into the tray.

Step 11: Click on “Apply”.

Step 12: Click on “OK”.

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How to Enable the Tray 2 in your HP Printer’s Software on Windows 7

To enable the Tray 2 in your HP printer’s software on Windows 7, do these steps:

Step 1: Click on the Windows logo or icon on the taskbar.

Step 2: Click on “Device and Printers”.

Step 3: Right-click on your HP printer.

Step 4: Click on “Printing Preferences”.

Step 5: Click on “Paper/Quality”.

Step 6: Click on the drop-down arrow for “Paper Source”.

Step 7: Choose “Tray 2”.

Step 8: Click on the drop-down arrow for “Paper Size”.

Step 9: Choose the right paper size according to the paper size you are loading into the tray.

Step 10: Click on “Apply”.

Step 11: Click on “OK”.

How to Enable the Tray 2 in your HP Printer’s Software on Windows 8

To enable the Tray 2 in your HP printer’s software on Windows 8, do these steps:

Step 1: Right-click or simply touch and then hold the lowest left corner of your screen. This action will open your computer’s menu.

Step 2: Click or touch “Control Panel”.

Step 3: Click or touch “View Devices and Printers”.

Step 4: Right-click or touch and then hold the icon of your HP printer.

Step 5: Click on or touch “Printing Preferences”.

Step 6: Choose “Paper/Quality”.

Step 7: Click on the drop-down arrow for “Paper Source”.

Step 8: Choose “Tray 2”.

Step 9: Click on the drop-down arrow for “Paper Size”.

Step 10: Choose the right paper size according to the paper size you are loading into the tray.

Step 11: Click on “Apply”.

Step 12: Click on “OK”.

How to Enable the Tray 2 in your HP Printer’s Software on Windows 10

To enable the Tray 2 in your HP printer’s software on Windows 10, do these steps:

Step 1: Click on the Windows “Start” icon on the taskbar.

Step 2: Click on the “Settings” icon.

Step 3: Click “Devices”.

Step 4: Click “Printers and Scanners”.

Step 5: Select your HP printer.

Step 6: Click “Manage”.

Step 7: Click “Printer Properties”.

Step 8: Click on the tab labeled “Device Settings”.

Step 9: Go to “Installable Options”, and then change the option to “Installed” for Tray 2.

Step 10: Click on “Apply”.

Step 11: Click on “OK”.

How to Enable the Tray 2 in your HP Printer’s Software on Mac OS X

To enable the Tray 2 in your HP printer’s software on Mac OS X, do these steps:

Step 1: Click on the “System Preferences” icon.

Step 2: Click on “Print & Fax” if you are using Mac OS X 10.6 or 10.5. For Mac OS X 10.8 or 10.7, click on “Print & Scan”.

Step 3: Click on your HP printer.

Step 4: Click on “Options & Supplies”.

Step 5: Click on the tab labeled “Driver”.

Step 6: Choose the option “Tray 2” if you are using Mac OS X 10.7, 10.6, or 10.5. For Mac OS X 10.8 or 10.8, click on “Optional Paper Input”.

Step 7: Click on “OK”.

If the steps we have shared so far resolve the HP printer not printing from Tray 2 issue, then you should not troubleshoot further.

However, if the problem persists, do the next step.

Step 4. Update Device Settings

How to Update Device Settings

To update device settings, do these steps:

Step 1: On your Windows computer, go to the search bar.

Step 2: Type “Devices and Printers”.

Step 3: Click on “Devices and Printers” from the search results.

Step 4: Right-click on your HP printer.

Step 5: Click on “Printer Properties”.

Step 6: Click on the tab labeled “Device Settings”.

Step 7: Click on “Update Now”.

Step 8: Now print using the Tray 2.

If this fixes the HP printer not printing from Tray 2 issue, don’t troubleshoot further.

However, if it does not fix the issue, do the next step.

Step 5. Service Your HP Printer

At this point, you need to service your HP printer to fix the HP printer not printing from Tray 2 problem. Since you can’t do this yourself, you have to contact HP Customer Support. You will then fix a repair schedule for your printer. If your printer cannot be repaired, HP will give you a replacement if the printer is under warranty.

The repair and replacement are free provided that your HP printer is still under warranty. You can check this website to verify if your printer is still under warranty. You will have to pay for the repair if your printer is no longer under warranty.