This article will provide you with easy-to-follow steps to fix the HP printer jam in tray 2 problem. We will also provide you with specific steps on how to fix this issue for some particular HP printer series.
Table of Contents
Steps to Fix the HP Printer Jam in Tray 2
To fix the HP printer jam in Tray 2, do the following steps:
Step 1: Take out Tray 2 from your HP printer.
Step 2: Take out the loaded paper from Tray 2 and throw away any paper that is damaged.
Step 3: Confirm that the rear paper width guide is altered to suit the paper size in use. If it is not, then you need to correct that and ensure the guide clicks into its correct position.
Step 4: Load Tray 2 with paper. Ensure that the paper stack you are loading is flat at its edges and the stack doesn’t exceed the maximum capacity that the tray can support.
Step 5: Push the tray back into your printer and close it.
Step 6: Locate and press the button on the printer’s right side to release the printer’s front door.
Step 7: Open the printer’s front door.
Step 8: Take the toner cartridge out of your printer.
Step 9: Lift the printer’s jam access cover.
Step 10: Take out any paper that is jammed within the printer.
Step 11: Reinstall the toner cartridge.
Step 12: Close the printer’s front door.
Step 13: Check if your HP printer says jam in tray 2 after doing the steps above.
If your HP printer says “jam in tray 2” when there is no jam and the steps above didn’t resolve the issue, then you should contact HP for further support and assistance.
The solution above can be used to fix HP printer paper jam Tray 2 for the following HP printers: HP cp2025, HP cp1525nw, HP LaserJet 4250, HP LaserJet 4250tn, HP LaserJet 4250dtn, and HP LaserJet 500.
Specific Steps to Fix the HP Printer Jam in Tray 2 for Certain HP Printer Series
How to Fix HP Printer Jam in Tray 2 for HP OfficeJet Pro X Series
To fix the HP printer jam in Tray 2 for HP OfficeJet Pro X Series, do the steps below:
Step 1: To open your printer’s Tray 2, pull it out and then release the white latch found in the tray’s left-back area.
Step 2: Pull the jammed paper to the right before pulling it out of your printer.
Step 3: Close your printer’s Tray 2 by pushing it in the center or by applying the same pressure on the two sides. Do not push the tray from just one side.
Step 4: Check if the error message is cleared.
If it is, then the issue has been resolved.
If it is not, then you should contact HP Customer Support for further assistance.
Note: If you overload Tray 2 with paper, it will lead to smear, paper jam, and multiple paper pick issues. Therefore, always ensure that you don’t load paper above the tray’s stop ledge.
How to Fix HP Printer Jam in Tray 2 for HP PageWide 500, 400, and 300 Series
To fix the HP printer jam in Tray 2 for HP PageWide 500, 400, and 300 series do the steps below:
Step 1: To open your printer’s Tray 2, pull it out and then release the white latch found in the tray’s left-back area.
Step 2: Pull the jammed paper to the right before pulling it out of your printer.
Note: You might need the aid of a flashlight to see the paper jam within the printer.
Step 3: If the jammed paper is difficult to pull put out, or it gets torn, open the printer’s left door and take out the duplexer. When this is done, the pressure that the duplexer places on the jammed paper will be released. This, in turn, will enable you to pull out the paper easily from Tray 2.
Step 4: Bring down the platen by pressing the green tab down. Your printer will now turn the feed shaft in a bid to eject the jammed paper. In case the paper is not fed completely, you will have to pull the jammed paper gently.
Step 5: Lift the green tab to bring up the platen once you are done removing the jammed paper and other paper pieces.
Step 6: Put the duplexer back into your printer.
Step 7: Close your printer’s left door.
Step 8: Close your printer’s Tray 2 by pushing it in the center or by applying the same pressure on the two sides. Do not push the tray from just one side.
Step 9: Check if the error message is cleared.
Step 10: Check if the error message is cleared.
If it is, then the issue has been resolved.
If it is not, then you should contact HP Customer Support for further assistance.
Note: If you overload Tray 2 with paper, it will lead to smear, paper jam, and multiple paper pick issues. Therefore, always ensure that you don’t load paper above the tray’s stop ledge.
If you are encountering other HP printer jam issues, read this: HP Printer Jam [Issues & Solutions] to learn how to resolve the issue.
How to Fix HP Printer Jam in Tray 2 for HP LaserJet Pro 400 Printer M401
To fix the HP printer jam in Tray 2 for HP LaserJet Pro 400 Printer M401, do the steps below:
Step 1: Take out Tray 2 from your printer.
Step 2: Pull the jammed paper straight out to remove it.
Step 3: Reinsert Tray 2 to your printer.
Step 4: Press the button labeled “OK” to resume printing.
How to Fix HP Printer Jam in Tray 2 for HP LaserJet M9050 MFP and M9040 MFP
To fix the HP printer jam in Tray 2 for HP LaserJet M9050 MFP and M9040 MFP, do the steps below:
Step 1: Pull out your printer’s Tray 2 until it can’t come out further.
Step 2: Check for jammed paper in your printer’s Tray 2 and remove any found. Ensure that you carefully remove all jammed paper including torn pieces.
Step 3: Close your printer’s Tray 2.
Step 4: Open your printer’s right door.
Step 5: Take out any visible jammed paper.
Step 6: Close your printer’s right door. With this action, your HP printer will reset.
How to Fix HP Printer Jam in Tray 2 for HP Color LaserJet Enterprise CP4525, CP4025
To fix the HP printer jam in Tray 2 for HP Color LaserJet Enterprise CP4525, CP4025, do the steps below:
Caution: When you are pulling out the jammed paper from your printer, do it carefully to avoid the paper from tearing inside your printer. If such paper pieces are left in your printer, another jam might occur in the future.
Step 1: Open your printer’s Tray 2.
Step 2: Take out any damaged or jammed paper sheets. Also, ensure that the paper stack is well arranged in the input tray.
Step 3: If the print tray cavity has a paper jam, take out Tray 2 from your printer.
Step 5: Pull the jammed paper out of the printer gently.
Step 6: Install the Tray 2 back into your printer.
Step 3: Close your printer’s Tray 2.
