HP Printer Jam in Tray 1 [How to Fix]

In this article, we will guide you on how to fix the HP printer jam in Tray 1 problem within minutes.

HP OfficeJet Pro 6978 All-in-One Wireless Printer, HP Instant Ink, Compatible with Alexa (T0F29A) with Tivdio USB Printer Cable

HP Printer Jam in Tray 1 [Solutions]

To fix the HP printer Tray 1 jam, do the instructions below that apply best to your HP printer model.

1. How to Fix HP Printer Jam in Tray 1 on HP LaserJet Pro M452

To fix the HP printer jam in tray 1 on HP LaserJet Pro M452 and other similar printer models, do the steps below:

Step 1: If the jammed paper in Tray 1 can be seen, just pull it out.

Step 2: If the jammed paper cannot be seen, shut Tray 1.

Step 2: Go to Tray 2 and remove it.

Step 3: Press down the tab at the Tray 2 cavity’s left side. This action will cause the tray plate to be lowered.

Step 4: Take out any piece of paper you find in this area.

Step 5: Pull out the jammed paper to remove it.

Step 6: Push up the tray plate to its original position.

Step 7: Install Tray 2 into your printer.

Step 8: Open Tray 1 again.

Step 9: Load plain paper into Tray 1.

Step 10: Check if the Tray 1 jam error message has been cleared.

2. How to Fix HP Printer Jam in Tray 1 on HP LaserJet Pro M501

To fix the HP printer jam in Tray 1 on HP LaserJet Pro M501 and other similar printer models, do the steps below:

Step 1: If a larger part of the paper can be seen in Tray 1, pull out the paper slowly out of your printer. Ensure that the entire paper is pulled out.

If the paper tears, keep doing the steps below.

If you were able to pull most of the paper out, still do the steps below.

Step 2: Locate and press the button on the printer’s left side to release the top cover.

Step 3: Open the printer’s front door.

Step 4: Take the toner cartridge out of the printer.

Step 5: Lift the printer’s jam access cover and then take out any paper that is jammed slowly. Do it carefully to prevent the paper from tearing.

Step 6: Put the toner cartridge back into your printer.

Step 7: Close the printer’s front door.

Step 8: Check if the Tray 1 Jam error message has been cleared.

In this article: HP Printer Jam [Issues & Solutions], we provide solutions to a wide range of HP printer jam issues.

3. How to Fix HP Printer Jam in Tray 1 on HP LaserJet Pro X Series

To fix HP printer jam in Tray 1 on HP LaserJet Pro X series and other similar printer models, do the steps below:

Step 1: If you can see the jammed paper in Tray 1 and you can access it, just pull it out but do so gently.

Note: In case the paper tears, ensure that you remove all the fragments first before you try printing again.

Step 2: You might be able to access the jammed paper by taking out Tray 2, if this is the case, remove Tray 2 and then pull out the paper gently.

Step 3: If you can’t see the jammed paper in Tray 1, open the printer’s left door to reach the jammed paper.

Step 4: If you still can’t see or reach the paper, remove the printer’s duplexer. To do this, simply pull it out using one hand, and ensure that it remains level with your other hand to avoid ink from spilling. Place the duplexer upright on a flat surface to avoid ink from spilling.

Caution: When you take out the duplexer, do not touch the black cylinder directly to avoid the ink from smearing on your clothes or skin.

Step 5: Bring down the platen by pressing the green tab down. Your printer will now turn the feed shaft in a bid to eject the jammed paper. In case the paper is not fed completely, you will have to pull the jammed paper gently.

Step 6: Return the platen to its original position by lifting the green tab.

Step 7: Install the duplexer back into the printer.

Step 8: Close your printer’s left door.

Step 9: Check if the Tray 1 Jam error message has been cleared.

HP PageWide Pro 477dw Color Multifunction Business Printer with Wireless & Duplex Printing (D3Q20A)

4. How to Fix HP Printer Jam in Tray 1 on HP PageWide 500, 400, and 300 Series

To fix HP printer jam in Tray 1 on HP PageWide 500, 400, and 300 series and other similar printer models, do the steps below:

Step 1: If you can see the jammed paper in Tray 1 and you can access it, just pull it out but do so gently.

Note: In case the paper tears, ensure that you remove all the fragments first before you try printing again.

Step 2: You might be able to access the jammed paper by taking out Tray 2, if this is the case, remove Tray 2 and then pull out the paper gently.

Step 3: If you can’t see the jammed paper in Tray 1, open the printer’s left door to reach the jammed paper.

Step 4: If you can see the jammed paper in Tray 1, pull it gently out of your printer.

Step 5: If you still can’t see or reach the paper, remove the printer’s duplexer. To do this, simply pull it out using one hand, and ensure that it remains level with your other hand to avoid ink from spilling. Place the duplexer upright on a flat surface to avoid ink from spilling.

Caution: When you take out the duplexer, do not touch the black cylinder directly to avoid the ink from smearing on your clothes or skin.

Step 6: Bring down the platen by pressing the green tab down. Your printer will now turn the feed shaft in a bid to eject the jammed paper. In case the paper is not fed completely, you will have to pull the jammed paper gently.

Step 7: Return the platen to its original position by lifting the green tab.

Step 8: Install the duplexer back into the printer.

Step 9: Close your printer’s left door.

Step 10: Check if the Tray 1 Jam error message has been cleared.

5. How to Fix HP Printer Jam in Tray 1 on HP LaserJet Pro 400 Printer M401

To fix the HP printer jam in Tray 1 on HP LaserJet Pro 400 printer M401 and other similar printer models, do the steps below:

Note: In case the paper tears, ensure that you remove all the fragments first before you try printing again.

Step 1: If the jammed paper in Tray 1 is visible and you can access it, just pull it out but do so gently.

Step 2: If the jammed paper in Tray 1 isn’t visible, open your printer’s cartridge door.

Step 3: Take out the toner cartridge from your printer.

Step 4: Pull the jammed paper straight out of your printer. Ensure that you pull the paper straight out and not otherwise.

Step 5: Insert the toner cartridge back into your printer.

Step 6: Close your printer’s cartridge door.

6. How to Fix HP Printer Jam in Tray 1 on HP LaserJet M9050 MFP and M9040 MFP

To fix the HP printer jam in Tray 1 on HP LaserJet M9050 MFP and M9040 MFP and other similar printer models, do the steps below:

Step 1: Open your printer’s Tray 1 and look for jammed paper.

Step 2: If you find any jammed paper in the area, remove it carefully from your printer. Ensure that you remove all the torn pieces.

Step 3: Open your printer’s right door and then close it to reset your HP LaserJet MFP. 

7. How to Fix HP Printer Jam in Tray 1 on HP Color LaserJet Enterprise CP4525, CP4025

To fix HP printer jam in tray 1 on HP Color LaserJet Enterprise CP4525, CP4025, and other similar printer models, do the steps below:

Step 1: If the paper is stuck in Tray 1 and is visible, pull it gently out of your printer. After that, press the button labeled “OK” to clear the error message.

Step 2: If the paper is refusing to come out even though you are pulling it or the paper jam isn’t visible in your printer’s Tray 1, you should close the tray and then open your printer’s right door.

Step 3: If you find a paper jam in the printer’s pick-up area, pull out the jammed paper gently.

Step 4: Close your printer’s right door.

If the steps we shared for any of the model types fail to fix the HP printer jam in the Tray 1 issue, the only solution left is to Contact HP for further support and assistance.