HP Printer ADF Jam [How to Fix]

You can fix the HP printer ADF paper jam using any of the solutions that we will share below. However, before we do that, you need to know the causes of ADF jam on HP printers. This will enable you to prevent the HP printer document feeder jam from reoccurring after fixing it.

Table of Contents

Causes of HP Printer ADF Jam

The following are the causes of an ADF jam on HP printers:

i. The paper was loaded wrongly into the ADF (automatic document feeder) tray.

ii. Dirty or damaged paper rollers.

iii. Damp, wrinkled, or torn paper is lodged in the automatic document feeder tray.

iv. There is more than one paper type in the automatic document feeder (ADF) tray.

v. There is a paper jam in your printer in an area that isn’t visible.

vi. The printer’s paper path is obstructed by foreign material.

vii. The printer still has torn paper pieces from an earlier paper jam.

viii. The automatic document feeder (ADF) tray is full beyond capacity.

What to Do if You Experience Recurring or Frequent Paper Jams – HP Printer ADF Jam

If your HP printer says document feeder jam frequently, we recommend that you do the following:

i. Before you load the paper into the automatic document feeder (ADF) tray, grab the paper stack and then hit the lowest edge on any flat surface to even the stack.

ii. Push the paper stack into the ADF until you see your printer’s control panel display the “Original Loaded” message. After that, use the width guides on the tray to correct the paper position. However, push the width guide gently against the stack; they shouldn’t be too tight.

Warning: Don’t force the stack of paper too far into the ADF tray.

iii. Don’t place excess paper into the automatic document feeder (ADF) tray.

iv. Don’t use any damaged (torn, damp, dusty, bent, curled, or wrinkled) paper. Ensure that the paper can lie flat before loading it into your printer.

v. Don’t use different paper types, sizes, or weights. Always ensure that every sheet in the stack is the same in every way.

vi. Don’t use too glossy, too thin, or too thick paper.

vii. Ensure that your automatic document feeder parts including the output tray, input tray, pickup rollers, separator pad, and ADF scanner glass strip are dust-free and clean.

Now that we have looked at the above, let’s turn our attention to the solutions that will help you fix your HP printer ADF jam. Follow the instructions that apply to your printer model.

How to Fix HP Printer ADF Jam on HP Officejet 4620, 4610, Deskjet Ink Advantage 4620 and 4610 (And Similar Models)

To fix HP the printer ADF jam on HP Officejet 4620, 4610, Deskjet Ink Advantage 4620 and 4610, and other similar models, try the solutions below in the given order. Move to the next solution only when the previous solution did not fix the issue.

Remove Jammed Paper – Solution 1

Do the following step to remove the jammed paper to fix the HP printer ADF jam:

Remove any Jammed Paper – Step 1

Remove paper jam in your HP printer by doing the following:

i. Remove the loose paper in your printer’s ADF output tray and input tray.

Warning: Don’t remove the paper jam at this point.

ii. Lift the cover of your automatic document feeder (ADF).

iii. Look for the tabs that are located at the automatic document feeder mechanism’s sides, and then lift them gently to raise your printer’s ADF mechanism.

iv. Pull the jammed paper from the automatic document feeder mechanism gently.

Warning: In case the jammed paper tears as you try to take out the mechanism, look for pieces of torn paper in the wheels and rollers in the printer. If you fail to take out these torn pieces, you are bound to experience further paper jams in the future.

v. Lower the printer’s ADF mechanism.

vi. Lower the ADF’s cover; after that, press it down firmly for it to snap into its position.

Copy a Document Using the Automatic Document Feeder (ADF) – Step 2

To copy a document using your HP printer’s ADF, do the following:

i. Hold the printer’s main input paper tray with both hands and pull it towards you until it can’t come out any further.

ii. Slide the tray’s paper width guides as much as is possible (optional).

iii. Place plain white paper that is unused in your printer’s input tray. After that, alter the width guides to the sides of the paper.

iv. Return the input paper tray into the printer.

v. Load an original single-page document that is undamaged into the Automatic Document Feeder’s input tray with the print side facing up.

vi. Push the document into the ADF until your printer displays the “Original Loaded” message on your control panel.

vii. Slide the tray’s width guides to the paper’s sides. Ensure that the guides don’t squeeze the paper.

viii. Press the “Copy” button to copy the original.

ix. Press the “Copies” button.

x. When the screen for “Copies” shows the options (+) and (-). Print one copy when you see this by pressing the “OK” button.

xi. Press the “Color Copy” or “Black Copy” button.

If the problem is fixed after doing the steps above, don’t do the next solution.

If the problem isn’t fixed after doing the steps above, then try the solution below.

This detailed article: HP Printer Jam [Issues & Solutions] will provide you with all the information you need to know about HP printer jam and how to solve the various related issues you might encounter.

Clean the Automatic Document Feeder & Scanner Glass Strip – Solution 2

To clean the automatic document feeder and scanner glass strip, do the following:

Clean the ADF Rollers – Step 1

To clean and then inspect the ADF rollers, do the following:

i. Get these things:

A clean fluff-free fabric
Some fresh cotton swabs
Distilled or bottled water

ii. Turn off your HP printer by pressing the printer’s power button.

iii. Unplug the printer’s power cable from your printer if it isn’t unplugged.

iv. Unplug the USB cord from your printer if it isn’t unplugged.

v. Lift the cover of the automatic document feeder, and then locate the separator pad.

vi. Wet a clean fluff-free fabric lightly with either distilled or bottled water. Ensure that you squeeze out excess water from the fabric.

vii. Clean the separator pad gently. Apply pressure a bit while you clean to get rid of dirt or dust buildup.

viii. Look for the tabs that are located at the automatic document feeder mechanism’s sides, and then lift them up gently to raise your printer’s ADF mechanism.

ix. Wet a clean fluff-free fabric lightly with either distilled or bottled water. Ensure that you squeeze out excess water from the fabric.

x. Clean the automatic document feeder rollers by pressing the fabric on the rollers and then move them upward using your fingers. Add a bit of pressure a bit while you clean to get rid of dirt or dust buildup.

xi. Wet a clean fluff-free fabric lightly with either distilled or bottled water. Ensure that you squeeze out excess water from the fabric.

xii. Locate the rollers at the back of the automatic document feeder mechanism.

xiii. Clean the rollers at the back of the automatic document feeder mechanism by pressing the fabric on the rollers and then move them upward using your fingers. Add a bit of pressure a bit while you clean to get rid of dirt or dust buildup.

xiv. Wait until the rollers are completely dry.

xv. Wet a clean fluff-free fabric lightly with either distilled or bottled water. Ensure that you squeeze out excess water from the fabric.

xvi. Clean the scanner glass strip at the back of the automatic document feeder mechanism by wiping it gently with the fabric.

xvii. Wait until the rollers are completely dry.

xviii. Close the automatic document feeder mechanism gently.

xix. Locate the pick rollers beneath the cover of the automatic document feeder.

xx. Wet a clean fluff-free fabric lightly with either distilled or bottled water. Ensure that you squeeze out excess water from the fabric.

xxi. Clean the pick rollers at the back of the automatic document feeder mechanism by pressing the fabric on the rollers and then move them upward using your fingers. Add a bit of pressure while you clean to get rid of dirt or dust buildup.

xxii. Wait until the pick rollers are completely dry.

xxiii. Lower the automatic document feeder, and then firmly press it down to enable it to snap into position.

xxiv. Plug the printer’s power cable back into the printer.

xxv. Turn on your HP printer by pressing the printer’s power button.

Copy a Document Using the Automatic Document Feeder (ADF) – Step 2

To copy a document using your HP printer’s ADF, follow the instructions we shared above in this article under the “Copy a Document Using the Automatic Document Feeder (ADF) – Step 2” subsection.

If the problem is fixed after doing the steps above, don’t troubleshoot further.

If the problem isn’t fixed after doing the steps above, then try the solution below.

Reset your HP Printer – Solution 3

To reset your HP printer, do the following:

Power Reset your HP Printer – Step 1

Power reset your HP printer by doing the following:

i. With your HP printer on, unplug your printer’s power cable from your printer.

ii. Unplug the printer’s power cable from the electric wall outlet.

iii. Wait for about 15 seconds.

iv. Plug the printer’s power cable into the electric wall outlet.

v. Plug the printer’s power cable into your HP printer.

vi. Turn on your HP printer.

Read this article: How to Reset HP Printer [Detailed Guide], to learn more about how to reset an HP printer.

Copy a Document Using the Automatic Document Feeder (ADF) – Step 2

If the problem is fixed after doing the steps above, then don’t troubleshoot further.

If the problem isn’t fixed after doing the steps above, then try the solution below.

Service your HP Printer – Solution 4

If none of the solutions above resolves the issue, then you need to contact HP Customer Support. A date will be scheduled for your printer repair. In case the printer cannot be repaired, you will get a replacement if your product is still under warranty.

Please note that you will be charged a repair fee if your HP printer is no longer under warranty. Also, if it needs to be replaced, you will need to get a new one yourself.

HP 8620 and HP 8600 paper jam in ADF can be fixed using the solutions above.

How to Fix HP Printer ADF Jam on HP Officejet 7610 Wide Format (And Similar Models)

To fix the HP printer ADF jam on HP Officejet 7610 Wide Format and similar models try the solutions below in the given order. Move to the next solution only when the previous solution did not fix the issue.

Turn off your Printer and then turn it on – Solution 1

Do the following steps to turn on and then turn off your printer to fix the HP printer ADF jam:

Step 1: Turn your printer off by pressing the printer’s power button.

If your printer fails to turn off, unplug the printer’s power cable from your printer.

Step 2: Wait for about 60 seconds.

Step 3: Plug the power cable back into your printer.

Step 4: Turn your printer on by pressing the printer’s power button.

Important: Your HP printer might enter a warm-up state which could occur for some minutes. If this happens, you will need to wait for the warm-up to be complete before doing anything else.

If your HP printer ejects paper and you can’t find the error message on your printer’s control panel display, then the issue has been resolved and you don’t have to continue with the solution below.

If your HP printer fails to eject paper and you can still find the error message on the control panel display, then the issue hasn’t been resolved and you need to continue with the solution below.

Remove Jammed Paper – Solution 2

To remove the jammed paper to fix the HP printer ADF jam, do the steps below:

Remove any Free Paper – Step 1

Take out any free paper from your printer’s output trays and Automatic Document Feeder.

Caution: At this point, don’t try to take out the jammed paper as doing so might destroy the automatic document feeder mechanism.

Remove Jammed Paper – Step 2

To remove jammed paper in your printer’s ADF, do the following:

i. Turn off your HP printer by pressing the printer’s power button.

ii. Unplug the printer’s power cable from the printer.

iii. Unplug the printer’s power cable from the electrical wall outlet or power source it is connected to.

Warning: It is important you unplug the power cable to prevent electric shock or injuries while you reach into your printer.

iv. Remove the Ethernet or USB cable connected to your printer if there is any wired connection.

v. Lift the cover of the Automatic Document Feeder.

vi. Look for and pull any paper that is jammed in your ADF gently. Using both hands is advisable to ensure that the sheet of paper doesn’t get torn.

Caution: In case there is a paper tear while you pull out the sheet of paper, you should check the wheels and rollers for paper pieces that might be in the ADF. With the aid of a flashlight, check for torn paper pieces in the ADF’s rollers. This is necessary as such torn paper pieces could lead to jams in the future.

vii. Lift the automatic document feeder mechanism.

viii. If there is any paper jam in the mechanism, pull it out gently.

ix. Close the automatic document feeder mechanism.

x. Locate the paper sensor and ensure that it is hanging freely from the cover of the ADF. Also ensure that other sensor parts aren’t stuck, dislodged, or broken.

xi. Close the cover of the ADF.

Note: Ensure that the automatic document feeder cover is tightly closed at its ends. Failure to do so might lead to a false paper jam error.

xii. Lift the lid of your printer’s scanner.

xiii. Look for and pull out any paper that is jammed in the scanner lid’s bottom rollers. Using both hands is advisable to ensure that the sheet of paper doesn’t get torn.

xiv. Close the lid of the scanner.

xv. Plug the printer’s power cable back into your printer.

xvi. Plug the Ethernet or USB cable back into your printer.

xvii. Connect the printer’s power cable into the wall outlet.

Note: HP recommends that you connect your printer directly to an electric wall outlet instead of other power sources such as power strips or surge protectors.

xviii. Turn on your HP printer by pressing the printer’s power button.

Load the Original Again – Step 3

i. Place the original you want to scan into the automatic document feeder with the print side facing up.

ii. Alter the paper width guides to rest beside the paper stack. Ensure that they don’t squeeze the paper stack tightly.

iii. Touch “OK” on the control panel of your printer.

If your printer doesn’t perform the job you tried carrying out before the jam automatically, then you should do the job again.

Print out a Printer Status Report – Step 4

Print out a Printer Status report to confirm that printer’s hardware is functioning properly by doing the following:

i. Load the tray with plain white paper.

ii. From the control panel’s home screen, tap the right navigation arrow.

iii. Tap “Setup”.

iv. Tap the down navigation arrow.

v. Tap “Reports”.

vi. Tap “Printer Status Report”. Your printer will then print the report.

If the problem is fixed after doing the steps above, then don’t troubleshoot further.

If the problem isn’t fixed after doing the steps above, then try the solution below.

Reset your HP Printer – Solution 3

Do the steps below to reset your HP printer:

Power Reset your HP Printer – Step 1

To power reset your HP printer, follow the instructions we shared earlier in the article under the “Power Reset your HP Printer – Step 1” subsection.

Copy a Document Using the Automatic Document Feeder (ADF) – Step 2

Do the following to copy a document using your printer’s Automatic Document Feeder:

i. Lift the printer’s output tray.

ii. Load plain white paper that hasn’t been used into the printer’s input tray.

iii. Alter the paper width guides to rest against the paper stack. Ensure that the guides don’t squeeze the stack.

iv. Lower the printer’s output tray.

vi. Place a sheet of the original in the automatic document feeder with the print side facing up.

vii. Alter the paper width guides to rest against the paper. Ensure that the width guides don’ts squeeze the paper.

viii. Touch the icon for “Copy”.

ix. Touch “Color” or “Black”. Your printer will then print out a copy.

If your HP printer fails to copy, do the solution below.

Print out a Printer Status Report – Step 4

To print out a Printer Status report, follow the instructions we shared above under the “Print out a Printer Status Report – Step 4” subsection.

If the problem is fixed after doing the steps above, then stop troubleshooting.

If the problem isn’t fixed after doing the steps above, then try the solution below.

Service your HP Printer – Solution 4

Please note that a repair fee will be charged if your HP printer is no longer under warranty. Also, if it needs to be replaced, you will need to get a new one yourself.

How to Fix HP Printer ADF Jam on HP Officejet Pro X576 and X476 Printers

To fix the HP printer ADF jam on HP Officejet Pro X576 and X476 printers, do the steps below:

Step 1: Turn off your HP printer by pressing the printer’s power button.

Step 2: Open your printer’s ADF cover.

Step 3: Lift your printer’s document feeder roller assembly.

Step 4: Pull out the paper stuck in your printer gently.

Note: You might need to shift the green lever within the ADF to the left. This will free the jammed paper; once the paper is free, return the lever to its original position. Do not move the green lever to the right as this might cause any loaded media to drag.

Step 5: Close the ADF cover.

Step 6: Open your printer’s scanner lid. Check for a paper jam at the back of the white plastic backing and then take it out gently.

Check if the problem is fixed.

If the problem is fixed after doing the steps above, don’t troubleshoot further.

If the problem isn’t fixed after doing the steps above, then you need to service your HP printer.

How to Fix HP Printer ADF Jam on HP PageWide 577, 477, and 377 Printers

To fix the HP printer ADF jam on HP PageWide 577, 477, and 377 printers, do the steps below:

Step 1: Turn off your HP printer by pressing the printer’s power button.

Step 2: Open your printer’s ADF cover.

Step 3: Lift the ADF roller assembly before gently pulling out the jammed sheet of paper.

Step 4: Close your printer’s ADF cover.

Step 5: Open your printer’s scanner lid. Look for jammed paper at the back of the white plastic backing and remove it gently.

Check if the problem is fixed.

If the problem is fixed after doing the steps above, then don’t troubleshoot further.

If the problem isn’t fixed after doing the steps above, then you need to service your HP printer.

How to Fix HP Printer ADF Jam on HP OfficeJet Pro 9020 and 9010 Printers

To fix the HP printer ADF jam on HP OfficeJet Pro 9020 and 9010 printers, do the steps below:

Step 1: Lift your printer’s ADF cover.

Step 2: Gently pull out paper stuck in the rollers.

Step 3: Raise the side of the ADF tab to lift it.

Step 4: Gently pull out any paper that is stuck under the printer rollers.

Step 5: Close your printer’s ADF tab

Step 6: Shut the ADF cover and ensure that it is firmly in place.

Step 7: Lift the tray of the ADF.

Step 8: Gently pull out paper stuck under the ADF tray.

Step 9: Return the tray to its original position.

Check if the problem is fixed.

If the problem is fixed after doing the steps above, then stop troubleshooting.

If the problem isn’t fixed after doing the steps above, then you need to service your HP printer.