HP Paper Jam Error Codes [How to Fix]

In this article, we will discuss certain HP paper jam error codes that occur on HP LaserJet printers. We will look at what they mean and also guide you on how to fix them. 

HP PageWide Pro 577dw Color Multifunction Business Printer with Wireless & Duplex Printing (D3Q21A)

How to Fix the HP Paper Jam 13.A2.FF – HP Paper Jam Error Codes

To fix HP paper jam 13.A2.FF, do the instructions we will share below carefully. But let’s look at the main causes of the HP printer 13.a2.ff jam error.

Causes of the HP Paper Jam 13.A2.FF

i. HP printer has jam in the print paper path.

ii. Printer cannot automatically eject the stuck paper.

iii. HP printer paper jammed sensor

Steps to Fix the HP Paper Jam 13.A2.FF

To fix this error, do the steps below:

Step 1: Open your printer’s Tray 2.

Step 2: Take out any jammed paper that you can see.

If you notice that Tray 2 is hot, then wait a bit for it to cool. This will help the jammed paper come out easily when pulled.

Step 3: Close your printers’ Tray 2.

Step 4: Open and then close the top right door. With this, your printer should be able to eject the jammed paper automatically.

Step 5: Ensure that the separation roller, paper feed, and tray pickup are properly installed. If you see any damage signs, you need to replace the affected part.

Step 6: Clean the paper rollers. If they are damaged, then you should replace them.

Step 7: Check the connectors and wires of the power cord, feed motor, and sensor.

Step 8: Go to “Administration” on your printer’s menu and then “Troubleshooting”, and select “Diagnostic Tests 7”.

Step 9: Perform Test PS102 on your printer using the Tray Bin Manual sensor test.

How to Fix the HP Paper Jam 13.b2.d2 – HP Paper Jam Error Codes

To fix the HP paper jam 13.b2.d2 error, we recommend that you read this article: HP Printer Error 13.b2.d2 [How to Fix], and follow the instructions we shared carefully. This error occurs due to a Tray 2 misfeed jam, hence, most of the solution process will revolve around that printer area.

HP DeskJet 4155e All-in-One Wireless Color Printer, with bonus 6 months free Instant Ink with HP+ (26Q90A)

How to Fix HP Printer 13.XX Error – HP Paper Jam Error Codes

The error message on your printer display is “13.XX Paper Jam [Location]”. The “location” could be any part of your printer. Hence, the location listed indicates where the jam has occurred. However, the jam could also be at other parts of the printer.

To fix this error, do the following steps:

Step 1: Remove the jammed paper from the location specified.

Step 2: Check the paper path for any paper pieces.

Step 3: Open the printer’s top cover and then close it.

Step 4: Confirm that the flags and sensors in the printer’s path are functioning properly. If you find a sensor lever or sensor that is stuck, you need to free it. If it is broken, then you need to replace it.

Read this: HP Printer Jam [Issues & Solutions] to learn how to solve other HP printer jam issues that we didn’t cover here.

How to Fix HP Printer 13.0 Error – HP Paper Jam Error Codes

The error message on your printer display is “13.0 Paper Jam [Location]”. The “location” could be any part of your printer. Hence, the location listed indicates where the jam has occurred. However, the jam could also be at other parts of the printer.

To fix this error, do the following steps:

Step 1: Remove the jammed paper from the location specified.

Step 2: Confirm that the printer’s paper tray is properly shut.

Step 3: Examine the feed and separation rollers for any damage. If you find any damage, the feed and serration rollers need to be replaced. 

Step 4: Confirm that there is no foreign object obstructing the paper path. If you find any, remove them.

Step 5: Open the printer’s top cover and then close it.

Step 6: Confirm that the flags and sensors in the printer’s path are functioning properly. If you find a sensor lever or sensor that is stuck, you need to free it. If it is broken, then you need to replace it.

How to Fix HP Printer Jam Event Code 13.09.14 – HP Paper Jam Error Codes

To fix the HP printer jam event code 13.09.14, click on this link: HP Printer Errors and Solutions – How to Fix HP Printer Error 13.09.14, and carefully follow the steps shared. The HP paper jam 13.09.14 error occurs when there is a jam in the printer’s rear door or fuser area.

How to Fix HP Printer 13.1 Error – HP Paper Jam Error Codes

The error message on your printer display is “13.0 Paper Jam Open Input Trays”. This is usually caused by a paper delay at the printer’s paper feed area. 

To fix this error, do the following steps:

Step 1: Make sure that you load the paper trays properly and the paper weight guides are set accordingly to enable the tray to feed paper into the printer.

Step 2: Reduce the paper stack in the print tray.

Step 3: Look for and remove obstructions in the input path area.

Step 4: Confirm that the registration assembly is seated properly and undamaged.

Step 5: Replace any flag or sensor that is damaged.

Step 6: Ensure that the print media in use meets the printer’s specifications.

Step 7: Cheek the separation rollers and pickup feed for any unusual wear and replace the parts that are worn out.

Step 8: Rotate the paper in the tray 180 degrees.

HP Printer Paper | 8.5 x 11 Paper | 30% Recycled Paper | 1 Ream - 500 Sheets | 92 Bright | Made in USA - FSC Certified |112100R

How to Fix HP Printer 13.2 Error – HP Paper Jam Error Codes

The error message on your printer display is “13.2 Paper Jam Open Input Trays”. This is usually caused by a paper-stopped jam at your printer’s paper-feed area.

To fix this error, do the following steps:

Step 1: Check for obstructions in the printer’s input path area.

Step 2: Check the registration assembly for any damage and replace it if necessary.

Step 3: Confirm that the transfer roller is in place and if it is not, adjust it to its normal position.

Step 4: Replace any damaged flags or sensors.

Step 5: Make sure that the paper isn’t longer than the specified maximum length.

Step 6: If more than one sheet of paper is feeding, you should fan the paper stack and reduce it as well. You can also change the separation feed.

Step 7: Confirm that the printer’s fuser is installed properly.

How to Fix HP Printer 13.5 Error – HP Paper Jam Error Codes

The error message on your printer display is “13.5 Paper Jam Check Rear Door”. This usually occurs when the fuser has a paper-delay jam.

To fix this error, do the following steps:

Step 1: Inspect the small media belt and transfer roller and confirm that they functioning properly and can feed paper into the printer’s fuser.

Step 2: Look for obstructions in the printer’s paper path beside the fuser, paper feed assembly, toner cartridge, and transfer roller.

Step 3: Remove and then reseat the fuser.

Step 4: Check the drive gears and fuser gears for serious wear and replace the worn-out parts.

Step 5: If none of the steps above resolve the error, then you should replace the printer’s DC controller.

How to Fix HP Printer 13.6 Error – HP Paper Jam Error Codes

The error message on your printer display is “13.6 Paper Jam Check Rear Door”. This usually occurs when the fuser has a paper-stopped jam.

To fix this error, do the following steps:

Step 1: Look for obstructions in the printer’s paper path at the output and fuser area.

Step 2: Remove and then reseat the fuser.

Step 3: Replace worn-out drive gears and damaged flags or sensors.

How to Fix HP Printer 13.10 Error – HP Paper Jam Error Codes

The error message on your printer display is “13.10 Paper Jam Check Duplexer”. This is usually caused by a paper jam at the printer’s duplexer. 

To fix this error, do the following steps:

Step 1: Check for damage or obstructions in the printer’s rear area and duplexer.

Step 2: Check if the duplexer is operating normally. If it isn’t, then you need to replace it.

Step 3: Check the rear diverter assembly and fuser for any kind of jam. If you find any, remove the jam.  

How to Fix HP Printer 13.14 Error – HP Paper Jam Error Codes

The error message on your printer display is “13.14”. This error is peculiar to HP LaserJet 5si and it is usually a result of a damaged paper control PCA.

Therefore, to fix this error, you need to replace the paper control PCA of your printer. We recommend that you contact HP to repair your product if it is still under warranty to prevent further damage to the printer by trying to do it yourself.

How to Fix HP Printer 13.20 Error – HP Paper Jam Error Codes

The error message on your printer display is “13.10 Paper Jam Check Rear Door”. This usually occurs when the paper stops in the printer’s paper path when you turn on your printer or when you close the top door.

To fix this error, do the following steps:

Step 1: Remove the jammed paper in the printer’s paper path. After that, open the printer’s top cover and then close it.

Step 2: If step 1 doesn’t resolve the issue, check other printer areas for a paper jam.

Step 3: Replace damaged flags or sensors.

HP Color Laserjet Pro M283cdw Wireless All-in-One Laser Printer, Print Scan Copy Fax, Auto 2-Sided Printing, 22ppm, 600x600DPI, 260-Sheet, Remote Mobile Print, White, Durlyfish Ten cartridges

How to Fix HP Printer 13.20.00 Jam in Tray 2 – HP Paper Jam Error Codes

To fix the HP printer 13.20.00 jam in Tray 2, do the instructions we will share below carefully. But before we look at that, it is important that we mention that the 13.20.00 error occurs when the fuser model installed is incorrect or a sensor is blocked.

This error is mainly due to the following:

i. Paper jam

ii. Out-of-place pickup roller cover

iii. Tray jams (Tray 2 for example), etc.

With that said, do the following steps to fix the HP printer 13.20.00 error:

Step 1: Look for paper jams.

Inspect the printer’s paper path for any piece of jammed paper. If you find any, remove them. Also, locate the pre-feed sensor on your printer to enable you to check for additional paper jams.

After you are certain that there are no paper jams, check if the error has been cleared. If it has, then you don’t need to go on to step 2. However, if the error persists, move to the next step.

Step 2: Remove Tray 2 from your printer.

This step is a bit of a precaution. Apart from removing Tray 2, you should also take out the toner cartridge.

Step 3: Confirm that the paper width sensor is moving without restriction. If the movement is not free, then you need to make adjustments to the sensor.

Step 4: Observe the pre-feed sensor’s movement. This is especially important if you just changed the paper-feed assembly recently. Hence, you need to check and confirm that the sensor flag, sensor arm, and pre-feed sensor are installed correctly and moving properly.

Step 5: Check the fuser sensor for jammed papers.

Find the fuser sensor in your HP printer. If you don’t know where it is, then you should consult your printer’s user manual. If you don’t have one, you can check online for one. Once you have found the fuser sensor, check if there is any jammed paper. If you find any, remove them carefully.

Step 6: Replace the DC Controller PCA.

After doing that, check if the error has been resolved before doing the step that follows. If it is resolved then you don’t need to do the step below. However, if the error persists, then you should do step 7.

Step 7: Remove jammed paper in Tray 2. To do this, check out this article: HP Printer Jam in Tray 2 [How to Fix], and follow the instructions we shared.

To fix HP 2420 paper jam 13.20.00, use the steps we just shared.

How to Fix HP Printer 13.21 Error – HP Paper Jam Error Codes

The error message on your printer display is “13.21 Door Open Jam”. This usually occurs when the printer’s top cover was left open during a print job.

To fix this error, do the following steps:

Step 1: Remove the jammed paper and close the printer’s top cover.

Step 2: If step 2 doesn’t resolve the error, check if the switch for the top cover is functioning properly. If it is damaged, then you need to call a technician or contact HP Support to fix it.

How to Fix HP Printer 13.99 Error – HP Paper Jam Error Codes

The error message on your printer display is “13.99 Paper Jam [Location]”. The “location” could be any part of your printer. Hence, the location listed indicates where the jam has occurred. However, the jam could also be at other parts of the printer. This error occurs as a result of a paper jam that is non-specific.

To fix this error, do the following steps:

Step 1: Remove the jammed paper from the location specified.

Step 2: Confirm that the paper tray is firmly shut.

Step 3: Inspect the feed and separation rollers and replace them if damaged.

Step 4: Verify that the paper path doesn’t have any obstruction.

Step 5: Open the printer’s top cover and then close it.

Step 6: Confirm that the flags and sensors are functioning normally.