Why Does My HP Printer Ask Me to Select the Scan Device?

If you’ve ever wondered why does my HP printer ask me to select the scan device, you’ve come to the right place. This detailed guide provides a step-by-step explanation to help you resolve this often frustrating issue. Keep reading to get back to smooth, effortless scanning.

Why Does My HP Printer Ask Me to Select the Scan Device
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Why Does My HP Printer Ask Me to Select the Scan Device?

The message asking you to select a scan device generally occurs due to a failure in the communication link between your computer and your HP printer. This problem can arise due to multiple reasons.

It could be related to outdated software drivers, wrong configuration settings in your printer or computer, or even physical connection issues like a loose cable. Understanding the potential causes helps you know where to start your troubleshooting process.

Steps to Fix the Problem

Follow the steps below to fix this problem:

Step 1: Check the Printer Connection

The first and most straightforward step in the troubleshooting process is to check the physical connections. If you are using a USB cable, make sure it is securely plugged into both the printer and the computer. If you notice any damage to the cable, replace it immediately.

For wireless printers, ensure that both the computer and printer are connected to the same Wi-Fi network. Place the printer within the Wi-Fi range to avoid weak signals. Verify the router is working correctly, as a malfunctioning router can disrupt the connection.

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Step 2: Update Printer Drivers

Outdated or corrupt printer drivers can be another reason for the communication breakdown between your computer and printer. To update the drivers, go to the HP official website.

Navigate to their ‘Support & Drivers’ section and input your printer model to find the latest drivers. Download and install these drivers following the on-screen prompts. Always download drivers from the official HP website to avoid any security risks.

Step 3: Scan for Hardware Changes

After updating the drivers, you need to inform your computer to use these new drivers. To do this, you need to scan for hardware changes.

Right-click the Start button on your Windows computer and select ‘Device Manager.’ Find your printer listed under ‘Printers’ or ‘Imaging Devices.’ Right-click on it and choose ‘Scan for hardware changes.’

This action prompts your computer to recognize the newly installed drivers and align them with the hardware, ensuring that outdated drivers are not causing the issue.

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Step 4: Run the Troubleshooter

The Windows operating system comes with built-in troubleshooting tools designed to automatically identify and resolve issues.

To run the troubleshooter, click on the Start button, go to ‘Settings,’ then choose ‘Update & Security.’ Here, you will find a ‘Troubleshoot’ tab. Click on it, and you will see an option for printers. Click ‘Run the troubleshooter’ and follow the on-screen instructions.

The troubleshooter will scan for issues and offer solutions, or sometimes fix the problem automatically.

Step 5: Restart Both Devices

Last but not least, restart both your computer and your HP printer. Switch off your printer and unplug it from the electrical outlet. Wait for about a minute and then plug it back in and turn it on. Do the same for your computer.

Sometimes, simply restarting the devices can clear temporary glitches or cache issues that may be causing the problem.