This guide will walk you through how to resolve the “My HP 2132 printer keeps asking for an internet connection and it’s not a WiFi printer” issue step by step.
Table of Contents
Identifying the Issue
Before attempting any fixes, you should first understand the possible reasons why your HP 2132 printer is asking for an internet connection. Usually, printers have specific requirements and behaviors coded into their firmware. When a printer behaves in an unusual manner, such as requesting an internet connection despite not having WiFi capabilities, it could be due to various factors:
Software Glitches: Sometimes, the software controlling the printer might experience errors or bugs that lead to unexpected behavior.
Incorrect Settings: Incorrect configuration settings on your computer can send improper instructions to your printer, causing it to ask for an internet connection.
Outdated Drivers: Drivers act as a bridge between your computer’s operating system and the printer. When these are outdated, communication errors can occur.
By identifying which of these factors might be contributing to the issue, you can target your troubleshooting methods more effectively.
Check for Error Messages
Error messages are often the first sign that something is amiss. These messages can appear on your printer’s LED screen, or they can pop up on your computer.
On the Printer: Look at your printer’s screen for any text or error codes. Note them down as they can be incredibly useful for diagnostics or when you’re communicating with customer support.
On the Computer: Keep an eye out for any pop-up messages or notifications in your computer’s taskbar. Again, note down any error codes or messages for future reference.
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‘My HP 2132 Printer Keeps Asking for an Internet Connection and It’s Not a WiFi Printer’ Solutions
To resolve the “My HP 2132 printer keeps asking for an internet connection and it’s not a WiFi printer” problem, do the following:
Update Printer Drivers
Drivers facilitate the communication between your computer and printer. Outdated or corrupt drivers can result in your HP 2132 printer misbehaving. Here’s a step-by-step guide to updating your printer drivers:
Go to the Official HP Website: Open your web browser and go to HP’s drivers page.
Locate the ‘Software & Drivers’ Section: Typically found under the ‘Support’ menu, this is where you can search for drivers for your specific model.
Enter Your Printer Model: Type ‘HP 2132’ in the search bar and hit enter.
Download Drivers: Follow the on-screen instructions to download the latest driver compatible with your operating system.
Install the Drivers: Locate the downloaded file (usually in your ‘Downloads’ folder), double-click it, and follow the on-screen instructions to complete the installation.
Restart Your Devices: It’s essential to restart both your computer and printer after installing new drivers to ensure that the changes take effect.
Examine Connection Cables
Physical cables are the lifelines that enable communication between your printer and computer. Here are some steps to ensure they’re in good condition:
Unplug and Replug: Unplug both the power and data cables connecting your printer and computer, and then securely replug them.
Check for Damage: Inspect each cable for visible signs of wear, fraying, or damage. Damaged cables can cause connection issues.
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Try a Different Port: Sometimes, the problem could be with the USB port on your computer. Try connecting the cable to a different port to see if it resolves the issue.
Restart the Printer and Computer
Restarting your devices can often clear any temporary glitches and is a straightforward troubleshooting step. Here’s how to do it correctly:
Turn Off the Printer: Use the power button to turn off your printer. Do not just unplug it, as sudden power loss can harm the device.
Shut Down the Computer: Close all running programs and properly shut down your computer.
Unplug for Two Minutes: Unplug both the computer and printer from the electrical outlet. Wait for about two minutes. This step helps in clearing any residual power and resetting the devices’ internal memory.
Plug Back In and Turn On: Plug both devices back into the electrical outlet and turn them on. Check if the problem persists.
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Contact Customer Support
If all else fails, your best course of action is to seek professional assistance. HP customer support can offer specialized guidance. Have your printer’s serial number and model ready when you call for a smoother experience.