To fix your HP printer offline after new router problem, we recommend that you read this article carefully.
If your HP printer is offline after adding a new router, you need to connect your printer to the router to fix the problem. You can also fix the issue by printing a Wireless Network Test Report. We will guide you on how you can do these tasks.
Table of Contents
Connect your HP Printer to your Router
Use the following methods to connect your HP printer to a new router:
1. Connect your Touchscreen HP Printer using the Control Panel
If your HP printer has a touchscreen, you can use its control panel to connect to your new router with the following steps:
How to Connect your Touchscreen HP Printer to a New Router Using the Control Panel
Step 1: Place your HP printer close to your router.
Step 2: Ensure that there is paper in the main print tray.
Step 3: Now turn on your HP printer.
Step 4: On your printer, choose “Restore Network Defaults” from the menu settings for “Wireless” or “Restore Settings” as the case may be.
Step 5: Take note of the name and password of the network.
Step 6: From the menu for “Wireless”, “Network Setup”, or “Settings”, choose “Wireless Setup Wizard”.
Step 7: Choose your wireless network name and then input the password. This will then connect your HP printer to the router.
If you can’t find the Wireless Setup Wizard being listed, then choose “WPS” or “Wi-Fi Protected Setup”, then choose “Push Button”. After that, do the steps as prompted on the screen to connect your HP printer to the router.
Did you know that your HP printer can go offline due to several other situations apart from after adding a new router? Read this article: HP printer offline if you are interested in knowing more.
2. Connect your Non-Touchscreen HP Printer to your Router
Use any of the following methods to connect your HP printer to your router:
How to Connect your HP Non-Touchscreen Printer to Router via WPS (Wi-Fi Protected Setup) Button
Connect your HP printer to your router using a WPS button with the following steps:
Step 1: Place your HP printer close to your router.
Step 2: Ensure that there is paper in the main print tray.
Step 3: Now turn on your HP printer.
Step 4: From the control panel of your HP printer, press down the “Wireless” button. Do this for about 5 seconds or until the LED begins to blink.
If you are using a Tango Printer, you should press down the Power and Wireless buttons located at the back of the printer. Do this until there is a flashing of the blue bar.
Step 5: Within 2 minutes, press down the WPS button on your router to initiate the connection process.
Step 6: Then wait until your HP printer’s light is no longer blinking.
How to Connect HP Non-Touchscreen Printer to Router via the HP Smart App
Connect your HP printer to your router using the HP Smart App with the following steps:
Step 1: Open the HP Smart App if you have downloaded the app. If you don’t have the app, go to your computer’s app store to download it.
Step 2: After the app is opened, create a new account or sign in if you already have an account.
If the app is being set up for the very first time, you need to carry out this step so that all the printer functions can be accessed.
Step 3: Prepare your HP printer for the wireless connection to your router.
Select from the options below the one that is applicable to you:
i. Printers that lack a control panel: Press down the “Wireless” as well as “Cancel” buttons at the same time until the Power and Wireless LEDs blink.
ii. HP Envy 6000, DeskJet Plus IA 6000, Pro 6400, and 6400 All-in-One printers: Press down the “Wireless” button located at the rear of the printer for about 5 seconds until there is a purple flashing of the Edge lighting. You might have to do this severally before you get the Edge lighting to flash.
iii. HP Tango printers: Press down the “Wireless” button located at the rear of your printer for about 5 seconds until the blue front light begins to flash.
iv. HP Laser printers (not LaserJet): Press down the “Wireless” button until there is a blinking of the Attention light. Don’t be surprised if your printer restarts.
Step 4: Within 2 hours, go back to the HP Smart App and follow the steps to add your HP printer, and then initiate the wireless connection setup.
How to Connect HP Non-Touchscreen Printer to Router Using a Temporary USB Connection
Connect your HP printer to your router using a temporary USB connection depending on your operating system as shown below:
Windows
Connect your HP printer using a temporary USB connection on Windows with the steps below:
Step 1: Type in “HP” in the Windows search box.
Step 2: Click on your HP printer from the listed results. If you can’t find your printer, then download the software.
Alternatively, you can read this: How to install HP printer to learn how to install your HP printer so that it is listed in the printer list on your Windows computer.
After downloading the software or reading and following the instructions in the linked article above, continue with the steps below.
Step 3: Click on the tab labeled “Utilities”.
Step 4: Click on “Printer Setup & Software”.
Step 5: Click on “Reconfigure Wireless Settings”.
Step 6: Follow the on-screen prompts to change your wireless settings.
Step 7: When you are prompted, securely connect your USB cable before typing in the WPA or WEP key. This key is the network password.
To do this, you will have to find out your network password.
The blue LED indication for a Wireless connection on your HP printer’s control panel will become solid once the connection has been established.
Mac
Connect your HP printer using a temporary USB connection on Mac with the steps below:
Step 1: Locate your HP printer’s rear USB port and connect your USB cable to it and then do the same to your computer.
Step 2: Click on the Apple icon.
Step 3: Click on “System Preferences”.
Step 4: Click on “Printers & Scanners” or “Print & Scan” depending on the version of your Mac’s operating system.
Step 5: Click on the Plus (+) sign.
Step 6: Click on “Add Printer or Scanner”.
Step 7: Under “Kind”, click on your HP printer.
Step 8: From the menu for “Use”, choose your HP printer’s name.
Step 9: Click on “Add”.
Step 10: Click on your HP printer’s name.
Step 11: Click on “Options & Supplies”.
Step 12: Click on “Utility”.
Step 13: Click on “Open Printer Utility”.
Step 14: Click on “Wireless Setup” in the HP Utility.
Step 15: Ensure that your wireless network is displayed in the window for “Confirm Wireless Settings”.
Step 16: Click on “Continue”; this will complete the configuration of your wireless network.
Step 17: If you can’t find your network displayed in the window, then you have to connect to the right network. Do the following:
i. Choose “No, I want to choose another network”.
ii. Click on “Continue”.
iii. Choose from the displayed list your router’s wireless network. Alternatively, you can just type in the network’s SSID in the field for “Wireless Network Name”. Also, you should type in the network’s password in the field of password.
iv. Click on “Continue”.
Step 18: Once the configuration is complete, click on “Done”.
Step 19: Then disconnect your USB cable from your computer and printer.
The Wireless LED located on your printer’s control panel will become solid immediately after the connection to your router’s wireless connection is established.
Step 20: Go to the window for “Print & Scan” or “Printers & Scanners”.
Step 21: Click on your HP printer’s name.
Step 22: Click on the Minus (-) sign to delete the USB installed HP printer.
Step 23: Click on the Plus (+) sign before clicking on “Add Printer or Scanner”.
Step 24: Click on your printer’s name using the “Bonjour” text under the “Kind” list.
Step 25: Click on the box for “Print Using” or “Use”, then choose your printer’s name when from the menu that pops up.
Step 26: Click on “Add”. This will add your HP printer to the devices list.
Print out a Wireless Network Test Report – HP Printer Offline after New Router
To print out a Wireless Network Test Report, do the following depending on your HP printer type:
i. HP inkjet printers with control panel: Open the menu for “Wireless”, “Setup”, or “Network Settings”. Once you do this, you will be able to see the list of the available reports.
ii. HP inkjet printers without control panel: Press the buttons for “Information” and “Wireless” at once. Alternatively, you could press the buttons for “Start Copy Black” and “Wireless” at once.
iii. LaserJet printers: Press down the button for “Wireless” for about 10 seconds until the Ready LED begins to blink. Alternatively, you could go to the menu for “Wireless”, and then choose “Wireless Network Test”.
iv. Neverstop Laser and Laser NS printers: Press down the buttons for “Wireless” and “Resume”. Do this for about 3 seconds.
v. Tango printers, Envy 6000, Envy 6400, DeskJet 6000, and DeskJet 6400: Touch and press down the button for “Information”. Do this until all the buttons on the control panel light up. Then touch the buttons for “Resume” and “Information” at once.
Once the report is printed, you can review it. Also, some issues might be identified from the report. You can fix them by following the instructions provided.
