In this article, we will guide you on how to fix the HP printer not printing from internet problem.
Table of Contents
HP Printer Not Printing From Internet [Solutions]
Do the following to fix the HP printer not printing from internet problem:
1. Use Keyboard Shortcut
Normally, when you want to print from a webpage on your browser, using the “ctrl” and “P” keys on your keyboard will do the trick. However, when you encounter the HP printer not printing from internet problem, the above shortcut might not do the trick.
When that happens, you can still resolve the issue using another keyboard shortcut. All you need to do is to press the “ctrl”, “shift”, and “P” keys at the same time. Many users have reported this to work like a charm.
2. Run the Browser as an Administrator
Basic operations and functions of the browser can be accessed using associated privileges. However, when issues arise, the only way to fix them is to use administrator privileges by running the browser as an administrator.
How to Run a Browser on your Computer as an Administrator
To run your browser as an administrator, do the following steps:
Step 1: Locate your browser’s icon on your computer’s desktop.
If you don’t have it on your desktop, look for it in your programs.
Step 2: Right-click on your browser.
Step 3: Click on “Run as administrator”.
After doing the steps above, open the page you wanted to print and then print it again.
If it prints, then the issue has been resolved.
However, if the HP printer not printing from internet issue persists, do the next solution.
3. Disable your Browser’s Protected Mode
Sometimes, when your browser is operating in protected mode, certain features including printing might not function as they should. In such a case, the protected mode of your browser has to be disabled.
Check if the HP printer not printing from internet problem is resolved after disabling the protected mode.
If it remains unresolved, do the next solution.
In this article: HP Printer Not Printing [Issues & Solutions], we provide solutions to other HP printer not printing issues that users have reportedly encountered.
4. Clear Cache
Another thing you should try that might fix the HP printer not printing from internet problem is to clear your browser’s cache.
How to Clear Google Chrome Cache on Computer
To clear the cache of your computer’s Google chrome, do these steps:
Step 1: Open Google Chrome on your computer.
Step 2: Click on the “More” icon (It is the 3 dots arranged vertically) at the screen’s upper right corner.
Step 3: Click “More tools”.
Step 4: Click “Clear browsing data”.
Step 5: Select a time range in the screen’s upper area. If you want everything deleted, click “All time”.
Step 6: Check the box beside “Cookies and other site data” and then the one beside “Cached images and files”.
Step 7: Click on “Clear data”.
How to Clear Mozilla Firefox Cache on Computer
To clear the cache of your computer’s Mozilla Firefox, do these steps:
Step 1: Open Mozilla Firefox on your computer.
Step 2: Click on the menu icon (3 lines arranged horizontally) at the upper right corner of the toolbar.
Step 3: Click “Settings”.
Step 4: Click “Privacy & Security” on the left panel.
Step 5: Click on “Clear Data” in the section for “Cookies and Site Data”.
Step 6: Uncheck the box beside “Cookies and Site Data”. Do not uncheck the box beside “Cached Web Content”.
Step 7: Click “Clear”.
Step 8: Close the page. Your changes will be saved automatically.
Alternatively, you can clear the cache by doing the following:
i. Click on the menu icon (3 lines arranged horizontally) at the upper right corner of the toolbar.
ii. Click “History”.
iii. Click “Clear Recent History”.
iv. Click the drop-down for “Everything” beside the “Time range to clear” option.
v. Select “Cache”. Ensure that other items you don’t want to clear aren’t selected.
vi. Click “OK”.
How to Clear Microsoft Edge Cache on Computer
To clear the cache of your computer’s Microsoft Edge, do these steps:
Step 1: Open your computer’s Microsoft Edge.
Step 2: Click the menu icon (3 lines arranged horizontally) at the upper right corner of the toolbar.
Step 3: Click “Settings”.
Step 4: Clear “Privacy & Services”.
Step 5: Click “Choose what to clear” under the section for “Clear Browsing Data”.
Step 6: Check the box beside “Cached images and files” and the box beside “Cookies and other site data”.
Step 7: Click “Clear”.
If clearing the cache doesn’t fix the HP printer not printing from internet issue, do the next fix.
5. Update your Browser
A major reason why you encountered the HP printer not printing from internet problem is that your browser is out of date. As a result, it is unable to carry out certain functions including printing a webpage.
Therefore, the simple solution to this issue is to update the browser. To help you further, we will provide a quick step-by-step guide on how to update some major internet browsers.
How to Update Google Chrome on Computer
Your Google Chrome update occurs in the background whenever the browser is closed and then reopened. However, if you fail to close Google Chrome over a period, a pending update might appear.
To check for pending updates and then update your computer’s Google Chrome, do the following steps:
Step 1: Open Google Chrome on your computer.
Step 2: Look at the upper right corner for the “More” icon: It is 3 dots arranged vertically.
Step 3: If you have a pending update, you will find a colored icon.
- If it is green, it means it is less than two days since the release of the update.
- If it is orange, it means it is about four days since the release of the update.
- If it is red, it means it is at least 7 days since the release of the update.
Once you discover that you have a pending update, continue with the steps below.
If the icon is not colored, you still need to continue with the steps below.
Step 4: Click on the “More” icon.
Step 5: Click “Help”.
Step 6: Click “About Google Chrome”.
Step 7: Click on “Update Google Chrome”.
If this button is nowhere to be seen, then it means you are already using the latest Google Chrome version.
Step 8: Click “Relaunch”.
When you do this, Google Chrome will save the opened windows and tabs and then reopen them automatically after the restart. However, incognito windows will not reopen after the restart.
If you don’t want to restart immediately after the update, click on “Not Now”. With this selection, Google Chrome will apply the update after the next restart of the browser.
How to Update Mozilla Firefox on Computer
Mozilla Firefox update is usually done automatically provided you selected this setting. However, if a new update isn’t installed automatically, do the steps below to update your Mozilla Firefox:
Step 1: Click on the menu icon (3 lines arranged horizontally) at the upper right corner of the toolbar.
Step 2: Click “Help”.
Step 3: Click “About Firefox”. This will cause a new window to open.
Step 4: Your Firefox will then automatically look for the update. If there is one, your browser will download it.
Step 5: Click on the “Restart to Update Firefox” button once the update is complete.
Important: In case the update failed to complete, refused to start, or any other issue, visit https://www.mozilla.org/firefox/all/ to download and then install the most latest Firefox version for your computer and language. Alternatively, use the download page to get the update.
How to Update Microsoft Edge on Computer
To update Microsoft Edge on your computer, do these steps:
Step 1: Open Microsoft Edge.
Step 2: Click “Settings and more”.
Step 3: Click “Help and Feedback”.
Step 4: Click “About Microsoft Edge”.
- If the page displays “Microsoft Edge is up to date”, then you don’t have to update the browser.
- If the page displays “An update is available”. Choose “Download and install”. The Microsoft Edge browser will then download the latest update. The update will be applied when you open Microsoft Edge.
- If the page displays “To finish updating, restart Microsoft Edge”, you should click “Restart”. This indicates that the update has been downloaded already and requires a restart to apply it.
After updating your browser, check if the HP printer not printing from internet problem is resolved.
If it is not, do the next solution.
6. Use another Browser
When you discover that you can’t print from the internet on your HP printer, the problem might not be with your printer but the browser you want to print from. Therefore, to confirm that the printer is not responsible, open the webpage you want to print on another browser on your computer or any device you want to print from, and then try to print.
If it prints, then the HP printer not printing from internet issue is caused by the initial browser you were using.
If it fails to print, do the next fix below.
7. Reinstall Drivers
In this case, when people hear the word “driver” as far as a printing issue is concerned, they think it is just the printer driver. While that is usually the case most times, it is not always so.
If your device’s video card driver gets corrupted or your HP printer driver is outdated or corrupt, it can cause the HP printer not printing from internet problem. Regardless of the driver at fault, the solution will be to remove and then reinstall the corrupted driver. If it is a case of an outdated driver, then you just need to update the driver.
For the video card driver, we recommend that you consult your device’s user manual or consult your manufacturer on how to remove and reinstall the video card driver.
To remove and then reinstall your HP printer driver, click HP Printer Errors and Solutions – Reinstall your Printer Drivers, and then follow the steps provided.
To update the printer driver of your HP printer, click HP Printer Printing Blank Pages – How to Update HP Printer Driver, and then follow the instructions under the “How to Update HP Printer Driver” section.
8. Contact HP
If none of the solutions above resolve the HP printer not printing from internet problem, you need to contact HP for further assistance and support.
