To fix the HP printer error documents waiting or document stuck in queue, do the solutions provided in this article in the given order.
Table of Contents
Solutions to Fix HP Printer Error Documents Waiting
1. Clear Print Spooler
Clearing the print spooler can fix the HP printer error 1 document waiting.
How to Clear Print Spooler
Do the following to clear the print spooler:
Step 1: Turn your HP printer off.
Step 2: Unplug the power cable from your printer.
Step 3: Launch the “Run” app by pressing the “Windows” and “R” keys on your keyboard.
Step 4: Type “services.msc” in the dialog box of the Run App.
Step 5: Click on “OK”.
Step 6: Right-click on “Print Spooler”.
Step 7: Click on “Stop”.
Step 8: Press the “Windows” and “E” keys on your keyboard to open the File Explorer.
Step 9: Follow this path “C:\Windows\System 32\Spool\Printers”
Step 10: Select all the Printers folder’s files by pressing the “Ctrl” and “A” keys on your keyboard.
Step 11: Press the “Delete” key on your keyboard.
Step 12: Go back to the Services window.
Step 13: Right-click on “Print Spooler”.
Step 14: Click on “Start”.
Step 15: Turn off your computer.
Step 16: Plug the power cable back into your printer.
Step 17: Turn on your HP printer.
The power cord below is compatible with HP Envy 4500, 4510, 4511, 4520, 5530, 5660, 5055, 5535, 5540, 7640, 7645, 100, 110, 120, 200, HP OfficeJet Pro 4650, 6978, 6968, 6830, 6600, 4632, 3830, 8720, 8600, 4655, 8610, 8620, and 8630.
2. Reinstall your Printer Drivers
Reinstalling your printer drivers can fix the HP printer error 2 documents waiting. To do this, simply follow the instructions we shared here: HP Printer Errors and Solutions – Reinstall Your Printer Drivers.
The HP printer error “cannot delete print job” can also be fixed using solutions 1 and 2 above.
3. Ensure that your Printer is not Offline
HP printer error “3 documents waiting” can occur if your HP is offline. Therefore, setting the printer to be used online will fix this error.
To set your printer online, follow the instructions we provided in this link: HP Printer Errors and Solutions – Verify if your HP Printer is Online.
4. Run HP Print and Scan Doctor
How to Run HP Print and Scan Doctor
Follow the steps below to run HP Print and Scan Doctor:
Step 1: Go to this page to download the app.
Step 2: On the page, click on “Download Now”.
Step 3: Once the file has been downloaded, open the installer to install the program on your Windows computer.
Step 4: Turn on your HP printer.
Step 5: Open the program on your computer.
Step 6: Click on “Start”.
Step 7: Choose the HP printer you want to be scanned for errors.
Step 8: Choose “Fix Printing” to begin the scan.
Step 9: The results of the scan will then be displayed.
Step 10: Follow the promptings to fix any issues that were flagged.
The HP printer error documents waiting is just one of the many HP printer errors we discuss in this article: HP Printer Errors and Solutions [Detailed]. To learn more about the subject, we recommend that you read that linked article.
Other Steps to Fix HP Printer Error Documents Waiting
You can fix this error using the steps below:
Update the Firmware of the Router – Step 1
Updating the firmware of your router could fix this error. Your router manufacturer or ISP has to be contacted to carry out this process.
If the router is not up-to-date, then you should follow the instructions on the screen to carry out the update. After that, try establishing the connection to your wireless router. If the error remains, move to step 2.
If the router is up-to-date, move to step 2.
Get the IP Address of your Router – Step 2
Get the IP address of your router via your computer that is on the same network as your router.
How to Get the IP Address of your Router
The steps below will guide you on how to get the IP address of your router:
Step 1: Type “Command Prompt” in the Windows search bar.
Step 2: Click on “Command Prompt” from the search results to open the app.
Step 3: Type “ipconfig” in the app window.
Step 4: Press the “Enter” key on your keyboard.
Step 5: Locate the settings for “Wireless LAN” by scrolling up.
Step 6: Note the IPv4 Address, Subnet Mask, as well as the Default Gateway. We recommend you write it down somewhere as you will need it later.
Restore the Network Defaults of your Printer – Step 3
To fix the error, you will have to reset your HP printer. You will also need to restore the network defaults of the printer.
How to Restore the Network Defaults of a Touchscreen Control Panel HP Printer
Use your HP printer’s touchscreen control panel to restore the network defaults by doing the following:
Step 1: Turn off the wireless router. Better yet, remove the power cable from the router.
Step 2: Restart your HP printer by pressing the printer’s power button.
Step 3: On the control panel, press the icon for “Wireless”.
Step 4: Press the icon for “Settings”.
Step 5: Navigate till you get to “Restore Network Defaults”, and then touch it.
Step 6: You’ll be asked if you want to restore the defaults stings, touch “Yes”.
Step 7: Press the “Home” button. This will take you back to the printer’s main screen.
How to Restore the Network Defaults of a Non-Touchscreen HP Printer
Step 1: Turn off the wireless router. Better yet, remove the power cable from the router.
Step 2: Restart your HP printer by pressing the printer’s power button.
Step 3: Press down the “Wireless” and “Cancel” buttons at once for about 3 seconds.
This action will result in the blinking of the wireless indicators showing that the printer is ready to connect to a wireless network.
If this indicator doesn’t blink, then you have to repeat this particular step.
Connect to HP Printer via Wi-Fi Direct or HP Wireless Direct – Step 4
With Wi-Fi Direct and HP Wireless Direct, you can connect your HP printer to a wireless connection. This connection can be used to access the network settings of your printer via EWS (embedded web server).
How to Connect to Touchscreen HP Printer
Follow the steps below to enable Wi-Fi Direct or HP Wireless Direct on your touchscreen HP printer to establish a wireless connection:
Step 1: Touch the icon for “Wi-Fi Direct” or “HP Wireless Direct” on the control panel of your HP printer. Alternatively, you can go to the “Wireless Settings” or “Network Setup” menu of your HP printer, and then touch “Wi-Fi Direct” or “Wireless Direct”. After that, turn the connection on.
Step 2: Tap “On with security”. Ensure you write the security password somewhere.
Step 3: Tap “OK”.
Step 4: Click on the icon for network on your computer’s system tray.
Step 5: From the listed available networks, connect to your HP printer. You will see something like “HP-Print-xx[followed by the model name of your printer]”.
Step 6: Type in the security passcode you wrote down earlier.
Step 7: Click “OK” or press “Enter” on your keyboard.
Step 8: Click “No” if this message is displayed: “Do you want to find PCs, devices and content…”
Step 9: Click “Close”.
How to Connect to Non-Touchscreen HP Printer
Follow the steps below to enable Wi-Fi Direct or HP Wireless Direct on your non-touchscreen HP printer to establish a wireless connection:
Step 1: Press down the button for “Wi-Fi Direct” or “HP Wireless Direct” on your HP printer’s control panel for about 3 seconds.
This action will cause the light beside the buttons for Wi-Fi Direct or HP Wireless Direct to turn on. Also, a page that discussed using Wi-Fi Direct or HP Wireless Direct will be printed out. If this page is not printed, then you should print out an information page.
Step 2: Click on the icon for network on your computer’s system tray.
Step 3: From the listed available networks, connect to your HP printer. You will see something like “HP-Print-xx[followed by the model name of your printer]”.
Step 4: Type in the security passcode found on the page that was printed above.
Step 5: Click “OK” or press “Enter” on your keyboard.
Step 6: Click “No” if this message is displayed: “Do you want to find PCs, devices and content…”
Step 7: Click “Close”.
Assign your HP Printer an IP Address – Step 5
Assign an IP address to your HP printer via the EWS.
How to Assign your HP Printer an IP Address via the EWS
To assign your HP printer an IP address via the EWS, follow the steps below:
Step 1: Open a browser on your computer.
Step 2: In the address bar, type http://192.168.223.1.
This action will cause your HP printer’s website to be displayed.
If the website fails to open properly, then you should use another web browser. Also, ensure that your computer is connected to Wi-Fi Direct or HP Wireless Direct connection.
Step 3: Click on the tab labeled “Network”.
Step 4: From the navigation bar at the side, click on “Network Address (IP)”.
Step 5: Click on “Manual IP”.
Step 6: Fill the “Manual IP Address” initial 3 fields with the initial three numbers of the IPv4 Address which you found earlier in “Get the IP Address of your Router – Step 2”.
Step 7: Fill the 4th number for the manual IP address with numbers that fall within the range of 240 to 254.
Ensure that the number you enter isn’t the same as that of the 4th number of the IPv4 address from step 2.
Step 8: Fill the fields for “Manual Subnet Mask” as well as “Manual Default Gateway” using the original information that was written down in “Get the IP Address of your Router – Step 2”.
Step 9: In the field for “Manual Preferred DNS Server”, enter the same information you used in “Manual Default Gateway” above.
Step 10: Click on “Apply”.
Step 11: Plug in the router to an electric outlet and then turn on the router. Wait for a bit for the network to come online.
Step 12: Click on the “Wireless (802.11)” located on the navigation bar at the side in the Embedded Web Server Window on your computer.
Step 13: Click on “Wireless Setup Wizard”. After that, follow the on-screen instructions to connect the HP printer to the router.
Step 14: Reconnect your PC to the wireless network.