HP Printer Error 63.00.41 [How to Fix]

To fix the HP printer error 63.00.41, read this article carefully till the end.

HP Laserjet Pro M479fdwB Wireless Color All-in-One Laser Printer for Home Office, White - Print Scan Copy Fax - 28 ppm, 600 x 600 dpi, 8.5 x 14, Auto Duplex Printing, 50-Page ADF, Ethernet, Bluetooth

The error 63.00.41 occurs when the toner concentration is low within the developer unit. To fix this error, try the following solutions:

1. Check your Toner Cartridges

How to Check your Toner Cartridges

To check your toner cartridges, do the following:

Step 1: Take out each cartridge from your printer one after the other.

Step 2: Hold the toner cartridge in the position that you removed it from your printer. In other words, it should be horizontal.

Step 3: If you can’t turn the gear, then you should rotate the toner cartridge at 180 degrees. Ensure that the toner gate faces up.

Step 4: Try turning the gear again but do it clockwise.

Step 5: If you still can’t turn the gear, change the toner cartridge.

Step 6: Repeat the above steps for all the cartridges.

If after doing this, the error clears, then you should stop troubleshooting.

However, if the solution above doesn’t resolve the error, then try the next one.

2. Run Diagnostics Tests via your Printer’s Control Panel

How to Run Diagnostic Tests via your HP Printer’s Control Panel

To run diagnostic tests via your HP printer’s control panel, follow the steps below:

Step 1: Open the printer’s front cover.

Step 2: Take out the toner cartridge that is affected. Since the last digit of the error code is 41, then the affected cartridge is the black one.

If it was 3B it is yellow, 3D is magenta, and 3F is cyan.

Step 3: Shut the printer’s front cover.

Step 4: Wait for “Install Cartridge” to be displayed.

Step 5: Open the printer’s front cover.

Step 6: Reinstall the cartridge into the printer but don’t close the cover.

Step 7: Go to the “Service” menu on your printer’s control panel.

i. Go to “Support Tools and Service”.

ii. Enter the service pin in the field for “Access Code” to sign in.

Step 8: Perform an engine test routine on the Toner Dispenser Motor. Do this for just 2 seconds.

Note: You will need to perform this test interchangeably with the Drum Motor test thrice before you power cycle your HP printer.

i. Go to “Diagnostics”, then “Engine Diagnostics”, and finally “Engine Test Routine”.

ii. Look for the Toner Dispenser Motor service code via the field labeled “Find” to determine the affected toner cartridge color.

Cyan is 111-0020, Yellow is 111-0000, Magenta is 111-0010, and Black is 111-0030.

iii. Go to the Toner Dispenser Motor and then press “Start”. Allow the test to run for just 2 seconds before pressing “Stop”.

Step 9: Perform an engine test on the Drum Motor. Do this for just 20 seconds.

Note: You will need to perform this test interchangeably with the Toner Dispenser Motor test thrice before you power cycle your HP printer.

i. Go to “Diagnostics”, then “Engine Diagnostics”, and finally “Engine Test Routine”.

ii. Look for the Drum Motor service code via the field labeled “Find” to determine the affected toner cartridge color.

Cyan is 100-0043, Yellow is 100-0041, Magenta is 100-0042, and Black is 100-0044.

iii. Go to the Drum Motor and then press “Start”. Allow the test to run for just 20 seconds before pressing “Stop”.

Step 10: Run the test for the Toner Motor again using the steps above.

Step 11: Run the test for the Drum Motor again using the steps above.

Step 12: Run the test for the Toner Motor again using the steps above.

Step 13: Run the test for the Drum Motor again using the steps above.

Step 14: Power cycle your HP printer.

If the above steps resolve the error for a particular color, whereas a different error code is displayed for another color, then you should carry out the tests for the Toner Dispenser motor as well as the Drum motor for all the colors until your HP printer enters “Ready” state.

If the above steps clear the error and your HP printer enters the “Ready” state, then move to the step below.

Step 15: Print 3 sets of PQ Troubleshooting Pages to aid the toner located in the developer units to complete its replenishing.

Note: While the printing of the pages is running, your device might pause a bit. You shouldn’t worry about that if it happens. Also, the motor will turn very quickly for a short time as the toner is added to the developer units. This will happen severally before the process is completed. Wait for the process to be completed.

We recommend that you read this: HP Printer Errors and Solutions [Detailed]. In the linked article, we discuss HP printer errors in detail and provide solutions to many of these errors.

HP 32A | CF232A | Toner-Cartridge | Black Drum

3. Reset TC Levels – HP Printer Error 63.00.41

This should only be done if you installed another developer unit.

How to Reset TC Levels

To reset TC levels, follow the steps below:

Step 1: Go to the Home screen on your HP printer’s control panel.

Step 2: Swipe left to the 3rd screen.

Step 3: Go to the “Service” menu on your printer’s control panel.

i. Go to “Support Tools and Service”.

ii. Enter the service pin in the field for “Access Code” to sign in.

Step 4: Go to “Service Tools”.

Step 5: Go to the tab labeled “Information”, and then navigate to “Supply Status”, then “Field Replaceable Unit”, and finally “Development Unit”.

Step 6: Open the printer’s front door and then choose the developer unit you replaced.

Step 7: Choose “Reset”, and then shut the printer’s front door.