This article will provide you with solutions to the HP printer shortcuts locked problem within minutes.
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Why is the HP Printer Shortcuts Locked? [Answered] – HP Printer Shortcuts Locked
Your HP printer shortcuts are locked because they are designed that way. In other words, they are standard shortcuts that shouldn’t be edited. Therefore, if you are asking yourself “how do I delete the locked printer shortcuts on my HP Envy printer?” you simply cannot do that.
However, if you create a new printer shortcut, the custom shortcut won’t be locked.
How to Create a Custom HP Printer Shortcut – HP Printer Shortcuts Locked
To create a custom HP printer shortcut, do the following steps:
Step 1: On your Windows computer, navigate to “Control Panel.”
Step 2: Click “Devices and Printers.”
Step 3: Right-click on your HP printer.
Step 4: Click “Printing Preferences.”
Step 5: Change any settings as desired.
Step 6: Click on the button labeled “Save As.”
This action will create a new custom shortcut.
In the case where the “Save As” button is locked and you cannot create a new shortcut, do the solution below.
How to Unlock Custom Printer Shortcuts – HP Printer Shortcuts Locked
To unlock custom printer shortcuts, do the tasks below:
1. Delete Printer folder items and then Start Print Spooler – HP Printer Shortcuts Locked
To delete printer folder items and then start the print spooler, do the steps below.
Step 1: Open the Run command on your windows computer by pressing the “Windows” and “R” keys on your keyboard at the same time.
Step 2: Type this in the Run command box: services
Step 3: Press the “Enter” key on your keyboard or click “OK.”
Step 4: Open the Run command again.
Step 5: Type this in the Run command box: spool
Step 6: Press the “Enter” key on your keyboard or click “OK.”
Step 7: Navigate to and open the “PRINTERS” folder.
Step 8: Highlight all the items in the folder.
Step 9: Press the “Delete” key on your keyboard.
Step 10: Go back the to “services” window you opened earlier.
Step 11: Navigate to Print spooler.
Step 12: Start the print spooler.
Check if the issue is resolved.
If the issue persists, do the next task.
You can read this article: HP Printer Locked [Issues & Proven Solutions] to learn about other HP printer locked issues and how to resolve them.
2. Edit Printer Permissions – HP Printer Shortcuts Locked
Do the following steps to edit printer permissions:
Step 1: Log into your Windows computer with admin details.
Note: You must have the details of the admin account to edit printer permissions.
Step 2: Navigate to “Control Panel.”
Step 3: Check under “Hardware,” and click “Devices and Printers.”
Step 4: Right-click the icon of your HP printer.
Step 5: Click “Printer Properties.”
Note: The “Printer Properties” option is different from “Properties” found at the lowest part of the menu.
Step 6: Click the tab labeled “Security.”
Step 7: Check under the field described as “Group or user names,” and click “Add.”
Step 8: Type the username you intend to grant permission under the “Enter the object names” field.
Step 9: Click on the button labeled “Check Names.”
This action should display the full account name of the user you entered.
Step 10: Click “OK.”
Step 11: From the “Group or user names” field, choose the new account.
Step 12: Check off the item boxes for those permissions you want the user to have access to.
It is recommended you choose all the permissions except if you have some reservations regarding the user.
Step 13: Click “OK.”
If the steps above do not work, do the solution below.
Update your HP Printer Firmware – HP Printer Shortcuts Locked
To update your HP printer firmware, click this link: Update your HP Printer Firmware – HP Printer is Slow, and then use any of the methods we shared to update your HP printer firmware.
After upgrading the firmware, check if the issue is resolved.
If the issue persists, contact HP Customer Support for further assistance.
The discussion in this article covers the following (but is not exclusive to) these HP printers:
HP OfficeJet Pro 8710, HP OfficeJet Pro 8715, HP 7855, HP 8160, HP 3631, and HP Envy 5660.