HP Printer Setup Incomplete [How to Fix]

This detailed article will guide you on how to fix the HP printer setup incomplete errors that users encounter when setting up their HP printers.

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Steps to Fix the HP Printer Setup Incomplete Error

If your HP printer setup failed to complete, do the following steps to fix this HP printer setup error:

1. Decide what the Displayed Error Code Means – HP Printer Setup Incomplete

If any of the codes below are displayed when you try to set up your HP printer, do the accompanying instructions to complete your HP printer setup.

UA_200_OWSVD00001 Error Code

When this error occurs, a message: “Unable to register the printer to your account” will be displayed.

To complete your HP printer setup to enable you to register your printer to your account, do the tasks below in the given order. After each task attempt to complete your HP printer setup to confirm if the error is resolved before moving to the next solution.

1. Ensure that the Hardware of your HP Printer is Correctly Setup

To ensure that your HP printer hardware is correctly set up, remove the packing materials and then turn on your device following the steps below:

Step 1: Open your HP printer doors.

Step 2: Take out all the packing materials and tape that are inside the device. Ensure that all these materials are removed especially from the printer’s carriage area.

Step 3: Close the doors of your HP printer.

Note: If you own an HP ENVY Inspire 7900 or 7200 printer series, ensure that you take away the extra cardboard that is fixed between the tape that secures the trays as well as the paper trays themselves. Once you have done that, properly close the door of the paper.

Step 4: Turn on your HP printer by pressing its power button.

This action will also wake your device if it is in sleep mode.

Step 5: Go back to the window with the error message.

Step 6: Click on the “Try Again” button.

Read this article: HP Printer Setup [How To, Issues & Solutions] to learn about other HP printer setups and issues not covered in this article.

2. Ensure that your HP Printer has an Internet Connection

To ensure that your HP printer has an internet connection, do the following:

Find the printer’s Wireless LED indicator or icon on the control panel of your device.

  • If the indicator or icon is a solid blue, then it means that your printer has an internet connection. Therefore, you should move to the next task.
  • If the indicator or icon is blinking, then it means that your printer isn’t connected. Therefore, you have to reconnect your device to your wireless network. Move your HP printer closer to your router to ensure that it is within the router signal range and then carry out the reconnection process.

How to Connect HP Touchscreen Printers to an Internet Connection

To connect an HP touchscreen printer to your internet connection, do these:

i. Touch the control panel’s Home button.

  • If you see this message: “HP Software is setting up your printer…” touch the question mark (?).
  • Touch “Exit”. This action will open the screen for “Firmware Update”.
  • Touch “Next”.
  • Choose your preference.
  • Touch “Save”. This action will open the Home screen.

ii. Open the menu for “Setup”, “Wireless Settings”, or “Network”, and then choose “Wireless Setup Wizard”. After that, follow the instructions on the screen to choose the network name before entering the network password.

How to Connect HP Non-touchscreen Printers to an Internet Connection

To connect an HP non-touchscreen printer to an internet connection, do these:

i. Locate the series of your HP printer and then carry out a Wi-Fi reset by following the instructions below.

If your HP printer series is not listed, find the instructions that most suit your printer model. 

HP LaserJet MFP M232e – M237e, M207e – M212e printers

a. For devices with a blank control panel, touch or press the printer’s “Cancel” button. This action will wake your printer from sleep mode.

b. Press down the “Information” button of your HP printer for about 5 seconds before releasing it. This action will light up all the buttons on the control panel.

c. Press your printer’s “Cancel” and “Wireless” buttons at the same time and then let go.

The setup mode of your HP printer can be identified by the cycling of the control panel wireless icon or the purple pulsing of the status LED indicator.

a. In the event that your device’s Ready LED indicator is dim or the device has a blank control panel, press the printer’s “Resume/Cancel” button. This action will wake your printer from sleep mode and get it ready.

HP LaserJet M109e – M112e printers

b. Press down the “Wireless” button of your HP printer for about 20 seconds until you see the “Attention” LED indicator blink.

c. After your printer resets and you see the Wireless LED indicator blink, wait for 60 seconds.

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HP LaserJet M142e, M142, M139e, M139 printers

a. In the event that your device’s Ready LED indicator is dim or the device has a blank control panel, press the printer’s “Cancel” button. This action will wake your printer from sleep mode and get it ready.

b. Press down the printer’s “Cancel” and “Wireless” buttons for about 5 seconds.

HP DeskJet 4100e, 2700e printers

a. Press your printer’s “Cancel” button. This action will put your HP printer in a Ready state.

b. Press down your printer’s “Cancel” and “Wireless” buttons at the same time for about 5 seconds until you see your printer’s button begin to blink.

c. Wait for your printer’s blue “Wireless” LED indicator to start blinking.

HP ENVY 6400e, 6000e printers

Check the back area of your HP printer for the “Wi-Fi Reset” button. When you find it, press it down for about 5 seconds before releasing it.

After you have performed the Wi-Fi reset on your HP non-touchscreen printer, continue with these instructions.

ii. Return to the window with the error message, and click on the “Exit Setup” window.

iii. Go to the home screen of the HP Smart app and then remove your HP printer.

  • On Mac and Windows, simply right-click on the name of your HP printer, before clicking on “Hide”.
  • On iOS and Android, long press on the name of your HP printer, before tapping “Hide”.

iv. Click on the plus icon or “Add Printer”.

v. Wait for the HP Smart app to locate your HP printer. When it does, click on “Set Up”. This action will connect your HP printer to your desired wireless network.

3. Restart your HP Printer & its Software

To restart your HP printer and its software, do these:

Step 1: If the HP Smart app is still open, close it.

Step 2: Turn your HP printer off.

Step 3: Turn your HP printer on.

Step 4: Wait for about 2 minutes for your HP printer to connect to your wireless network.

Step 5: Open the HP Smart app.

Step 6: Click on “Finish Set Up”.

Step 7: If the error window is still displayed, go to the next task below.

4. Update your HP Printer Firmware

Update your HP printer firmware using any of these methods:

Update your HP Printer Firmware via your Control Panel Touchscreen

To update your HP printer firmware via your control panel touchscreen, do the following steps:

Note: To perform this task using this method, your printer has to be connected to an active internet connection via Ethernet or wireless connection; in other words, USB connections cannot work.

Step 1: Touch the control panel’s Home button.

i. If you see this message: “HP Software is setting up your printer…” touch the question mark (?).

ii. Touch “Exit”. This action will open the screen for “Firmware Update”.

iii. Touch “Next”.

iv. Choose your preference.

v. Touch “Save”. This action will open the Home screen.

Step 2: Open the menu for “Setup”, “Settings”, or “Service”.

Step 3: Touch “Tools”, “Preference”, or “Printer Maintenance”.

Step 4: Touch “Printer Update”, “LaserJet Update”, or “Web Services”.

Step 5: If you get a prompt, follow the on-screen instructions to enable “Web Service”.

Step 6: Choose “Check for Updates”. If you don’t see this option but see an option that is similar to this, choose it.

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Update your HP Printer Firmware via your HP Smart App

To update your HP printer firmware via the HP Smart app, do the following steps:

Step 1: Open the HP Smart app.

If you don’t have the app, go to your device’s app store to download it.

Step 2: Sign in or create a new account if you don’t have one.

Step 3: It is important that you sign in or create an HP account if this is the first time setting up the HP Smart app to ensure that you can use all the functions of your HP printer.

Step 4: Go to the home screen of the app and choose the image or name of your HP printer.

Step 5: Choose “Printer Home Page (EWS)” or “Advanced Settings” under the “Advanced” section.

Step 6: Choose “Web Services” or “Tools”.

Step 7: If you get a prompt, enter your HP printer administrator PIN or password. You can find this PIN or password on your printer’s label.

Step 8: Click on “Product Update” or “Printer Updates”.

Step 9: Click on “Check Now”. If your printer requires a firmware update, the most current one will be downloaded and installed automatically on your HP printer.

Warning: Ensure that you don’t turn off your HP printer while the firmware is being updated as such action can permanently destroy your device.

5. Restore your HP Printer Factory Defaults

To restore your HP printer factory defaults, follow the instructions that apply to the type of HP printer model you own.

How to Restore HP Printer Factory Defaults on Touchscreen Printers

To restore HP printer factory defaults on touchscreen printers, do the following:

Step 1: Go to your printer’s control panel.

Step 2: Touch the icon for “Setup”.

Step 3: Tap “Printer Maintenance”.

Step 4: Touch “Restore”.

Step 5: Tap “Restore Factory Defaults”.

Step 6: When a confirmation prompt appears on the screen, tap “Continue”. This action will complete the process of restoring your HP printer’s factory defaults.

How to Restore HP Printer Factory Defaults on Non-touchscreen Printers

To restore HP printer factory defaults on non-touchscreen printers, do the following:

Step 1: Open your HP printer’s Embedded Web Server (EWS) on your device (computer, smartphone, or tablet).

You can use any of the methods below to do this:

i. Via HP Smart

  • Open the app.
  • Navigate to “Advanced Settings”
  • Click on “Web Services” or “Tools”.

ii. Via your printer’s IP address

  • Press your printer’s “Information” button. This action will print out a Printer Information or Network Configuration Page.
  • Find your printer’s IP address on the page.
  • Go to the address bar of the browser you are using and type your printer’s IP address before pressing the “Enter” key on your keyboard.

Step 2: If you get a prompt, enter the administrator PIN or password of your HP printer. You can find this PIN or password on your printer label.

Step 3: Once the EWS (Embedded Web Server) page opens, click on the tab labeled “System” or “Settings”.

Step 4: Click on “Services” or “Restore Defaults” before clicking on “Restore Factory Defaults”.

Step 5: Click on the button labeled “Restore Factory Defaults”.

Step 6: Wait for the reset to be completed before doing the next task below.

6. Remove your HP Printer from HP Smart App

To remove your HP printer from the HP Smart app, do the following:

Step 1: If the HP Smart app is open, close it.

Step 2: Open the HP Smart app.

Step 3: For computer users, right-click on your HP printer icon: For mobile phone users, long-press your HP printer icon.

Step 4: Click on “Hide Printer”.

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7. Restart the Setup Process via HP Smart

To restart the setup process via the HP Smart app, do the steps below:

Step 1: On your device, open the HP Smart app.

Step 2: Click on the plus icon or “Add Printer” to locate your HP printer.

Step 3: Do the instructions on the screen to complete your HP printer setup.

If you still get the HP printer setup incomplete message, you should restart the app; after that, repeat the above steps.

If the HP printer setup incomplete error persists, do the final task.

8. Ask HP for Further Support

In the event that the tasks above fail to fix the HP printer setup incomplete error code A_200_OWSVD00001, then you need to contact HP for further support and assistance.

OW_500_OWSID00001 or UU_400_EB000U0004 Error Code

Either of these error codes is displayed during your HP printer setup and you get this message as well: “We’re sorry, something went wrong”.

We will guide you on how to clear both error codes and fix the HP printer setup incomplete issue that both errors caused.

How to Fix the OW_500_OWSID00001 Error Code

When the window that has this error code is closed, this message will be displayed: “We can’t connect to the service you need right now. Check your network connection or try this again later”. To fix this, do the following:

1. Disconnect your Computer from any VPN

Step 1: Confirm that your computer isn’t connected to a Virtual Private Network (VPN). If it is, disconnect your computer from such a network.

Step 2: Ensure that your computer is connected to the internet. Confirm that the connection is active.

2. Complete your HP Printer via HP Smart App

Step 1: Click on “Exit Setup” as seen on the OW_500_OWSID00001 error screen.

Step 2: Try to complete your HP printer setup via the HP Smart app.

i. If your HP printer is accessible on the HP Smart home screen, do these:

  • Click on “Finish Setup”.
  • Do the instruction on the screen to complete your HP printer setup.

ii. If your HP printer is not accessible on the HP Smart home screen, do these:

  • Ensure that all the connections are in place.
  • Ensure that the cartridge is properly installed.
  • Ensure that the paper is loaded correctly into the input tray.
  • Download your printer software from HP’s official software and driver download page.

How to Fix the UU_400_EB000U0004 Error Code

To fix the UU_400_EB000U0004 error code, do the following:

1. Sign in to your HP Account via the HP Smart Website

To sign in to your HP account via the HP Smart website, do the following:

Step 1: Visit the HP Smart website.

Step 2: Click on “Sign In” in the upper-right corner of the screen.

Step 3: Type in your HP account’s username.

Step 4: Click on “Next”.

Step 5: Type in your HP account’s password.

Step 6: Click on “SIGN IN”.

  • If the Dashboard has an HP+ orange banner, jump to this step: “Restore your HP Printer to Factory Defaults”.
  • If the Dashboard doesn’t have an HP+ orange banner, jump to this step: “Restore your HP Printer to Factory Defaults”.
  • If the Dashboard isn’t shown and the HP+ orange banner is missing, do the step below: “Remove your HP printer from your account”.

2. Remove your HP Printer from your Account

To remove your HP printer from your account, do the following:

Step 1: Click on “Remove Printer” in the “My Printers” area.

This action will open the dialog box for “Please Confirm”.

Step 2: Click on “Remove”.

Reminder: If you have multiple HP printers registered to your HP account, simply click on “Change Settings”. After that, repeat the above steps.

Step 3: Click on “Sign Out”.

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3. Confirm that your Printer is running on the Most Current Firmware Version

To confirm that your HP printer is running on the most current firmware version, do the following:

Step 1: Choose “Advanced Settings” under “Advanced” or “Settings”.

Step 2: Click on “Web Services” or “Tools”.

Note: If you get a prompt to input a PIN or password, enter your printer’s administrator PIN or password. If the admin has not changed the PIN or password, the PIN or password is the same as that on your HP printer label.

Step 3: Click on “Product Update” or “Printer Updates”.

Step 4: Click on “Check Now”.

4. Restore your HP Printer to its Factory Defaults

To restore your HP printer to its factory defaults, follow the instructions we shared earlier in this article under the “5. Restore your HP Printer Factory Defaults” subsection.

5. Forget your HP Printer via HP Smart App

To forget your HP printer via the HP Smart app, do the following:

Step 1: Close the HP Smart app.

Step 2: Open the app again.

Step 3: Go to the home screen.

Step 4: Click on “Forget this printer”.

  • Mac and Windows: Right-click on the name of your HP printer.
  • iOS and Android: Long-press on the name of your HP printer.

6. Carry out the Setup of your HP Printer via HP Smart App

Once you open HP Smart App, click on the plus icon or the “Add a New Printer”. After that, follow the prompts on the screen to complete your HP printer setup.

UA_400_EB000U0405 Error Code

To fix the UA_400_EB000U0405 error code, contact HP Customer Support for further assistance.

Other Error Codes and Messages

If you get other error codes or messages like “finish printer setup to continue printing” or “printer setup incomplete”, do the next main step.

2. Reset your HP Printer – HP Printer Setup Incomplete

To reset your HP printer, do the steps below:

Step 1: While your HP printer is on, unplug the power cable from your device.

Step 2: Unplug your printer’s power cable from the electric wall outlet.

Step 3: Wait for about 60 seconds.

Step 4: Plug the power cable back into the outlet and your printer.

Note: You should connect your printer to the wall outlet directly as recommended by HP.

Move on to the main step below.

3. Check your HP Printer Status via HP Smart App – HP Printer Setup Incomplete

To check your HP printer status via the HP Smart app, do the following:

Step 1: Wait for about 2 minutes to enable your HP printer and the app to reconnect once your HP printer restarts.

Step 2: Open your HP Smart app.

Step 3: Check the status beside your printer’s icon.

  • If it displays “Ready to print”, then it means that the issue has been resolved.
  • If it displays “Finish Set Up”, choose it, and then click on “Continue”. After that, follow the on-screen prompts.

In case the HP printer setup fails, do the main step below.

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4. Sign in to your Account on the HP Smart Website – HP Printer Setup Incomplete

To sign in to your account on the HP Smart website, do these steps:

Step 1: Go to http://www.hpsmart.com/ on your device (computer or smartphone) and sign in.

Step 2: After you sign in, check the Dashboard and do the instructions below that correspond to the display of your dashboard.

  • If your HP printer is not displayed, jump to this main step: “Restore your HP Printer to Factory Defaults”.
  • If your dashboard displays a standard printer, do the main step below.
  • If your dashboard displays an HP+ printer, jump to this main step: “Restore your HP Printer to Factory Defaults”.

We recommend that you watch the video below.

5. Remove your HP Printer from your Account on the HP Smart Website – HP Printer Setup Incomplete

To remove your HP printer from your account on the HP Smart website, do the following steps:

Step 1: Go to the dashboard for your HP printer and click on “Change Settings”.

This might not be necessary for some situations.

Step 2: Click on “Remove Printer”.

In case you can’t remove your printer, jump to this step: “Contact HP”.

Step 3: Confirm your choice by clicking “Remove”.

Step 4: Now, log out.

Step 5: Log in again.

Step 6: Confirm that your printer is not displayed before moving on to the main step below.

6. Restore your HP Printer to its Factory Defaults – HP Printer Setup Incomplete

To restore your HP printer to its factory defaults, follow the instructions we shared earlier in this article under the “5. Restore your HP Printer Factory Defaults” subsection.

After restoring your HP printer to factory defaults, do the main step below.

7. Remove your HP Printer from HP Smart App – HP Printer Setup Incomplete

To remove your HP printer from the HP Smart app, do the following:

Step 1: If the HP Smart app is open, close it.

Step 2: Open the app again.

Step 3: Remove your HP printer.

  • For macOS and Windows 10: Right-click on the name of your HP printer before clicking on “Forget this printer”.
  • For iOS and Android: Long-press on the name of your HP printer before choosing “Forget this printer”.

After doing the above, move to the next main step.

8. Perform your HP Printer Setup via HP Smart App – HP Printer Setup Incomplete

To perform your HP printer setup via the HP Smart app, do the following steps:

Step 1: Go to your app store and download the app.

Step 2: Once the download is complete, open the HP Smart app.

Step 3: Click on any of these:

  • Set Up a New Printer: This option allows you to set up a new HP printer. It is also used to connect an HP printer previously set up on the app.
  • Sign in: When you select this option, it grants you permission and access to the features on HP Smart. If you are prompted to verify your account, get the verification code by following the steps on the screen.
  • Skip for now: When you click this option, the home screen will be displayed. When that happens, click on “Add Printer” to choose your HP printer from the available printer list or just set up a new HP printer.

Step 4: When you get a prompt, do any of the options below depending on the design of your HP printer:

  • Touchscreen control panel printers: Check the control panel and click on the Checkmark icon.
  • Non-touchscreen control panel printers: Press your printer’s “Information” button.

If you can’t complete your HP printer setup, you should restart the app. After that, add your HP printer again.

Step 5: Click on “Continue” to complete the setup.

If your HP printer setup incomplete issue persists, do the final step below.

9. Get Further Help – HP Printer Setup Incomplete

If none of the steps above fail to resolve the HP printer setup incomplete issue, all that you can do at this point is to contact HP Customer Support for further assistance.