If your HP printer has full black ink but prints blank pages, try the troubleshooting solutions in this article to solve the problem.
If your HP printer has full black ink but prints blank pages, do the troubleshooting solutions below in the given order to fix the problem:
Table of Contents
1. Align your HP Printer
Your HP printer and cartridge might be out of alignment which is why the printer is printing blank pages. Therefore, the issue can be resolved by aligning your printer.
To align your HP printer, follow the instructions we shared here: HP Printer Black Ink – How to Align HP Printer Cartridge.
After the alignment is complete, print a test page to confirm if your printer is printing correctly.
If it is, then the issue has been fixed.
If your HP printer’s black ink still isn’t working, then move to the next option.
2. Clean the Printhead
Cleaning the printhead might stop the printer from printing blank pages. Therefore, follow the instructions we shared here: HP Printer Black Ink – Clean Your Printers Printhead via an Automated Tool to clean the printhead.
After cleaning the printhead, print a test page to confirm if your printer is printing correctly.
If it is, then your HP printer black ink issue has been fixed.
If it is not, then move to the next option.
3. Clean Clogged Cartridge
A clogged cartridge can cause your HP printer to print blank pages even if the ink is full. Therefore, cleaning the clog might resolve the issue.
Hence, simply follow the instructions here: HP Printer Black Ink – How to Unclog HP Printer Black Ink Cartridge to unclog your blocked HP black ink cartridge.
After removing the clog, print a test page to confirm if your printer is printing correctly.
If it is, then the issue has been fixed.
If your HP printer is still not showing black ink, then move to the next option.
4. Reinstall the Cartridge
It is possible that the cartridge wasn’t installed properly which could have caused the cartridge not to connect properly to your printer. Therefore, reinstalling properly could fix the problem.
After reinstalling your cartridge, print a test page to confirm if your printer is printing correctly.
If it is, then the issue has been fixed.
If it is not, then move to the next option.
5. Replace the Cartridge if it is damaged – HP Printer has Full Black Ink but Prints Blank Pages
When the cartridge is damaged it might end up printing blanking pages even if it is full with ink. In this case, the only solution is to replace the cartridge with a new genuine HP ink cartridge.
After replacing the cartridge, print a test page to confirm if your printer is printing correctly.
If it is, then the issue has been fixed.
If it is not, then move to the next option.
6. Run Windows Troubleshooter
You can fix the problem of your HP printer printing blank pages even with a full black ink cartridge by running the Windows troubleshooter.
How to Run Windows Troubleshooter on Windows 7 & 8
Follow the steps below to run Windows Troubleshooter on Windows 7 & 8 to fix HP printer printing blank pages even with full ink:
Step 1: Press the Windows key on your keyboard.
Step 2: Type “Troubleshooting”.
Step 3: Select “Troubleshooting”.
Step 4: Click on “Use a printer”.
Step 5: Click on “Next”.
Step 6: After the troubleshooting is done, run a test print to confirm if your HP printer is no longer printing blank.
If it is, then the issue has been fixed.
If it is not, then move to the next option.
How to Run Windows Troubleshooter on Windows 10
Follow the steps below to run Windows Troubleshooter on Windows 10 to fix HP printer printing blank pages even with full ink:
Step 1: Press the Windows key on your keyboard.
Step 2: Type “Troubleshooting”.
Step 3: Select “Troubleshoot settings”.
Step 4: Click on “Printer”.
Step 5: Click on “Run the troubleshooter”.
Step 6: After the troubleshooting is done, run a test print to confirm if your HP printer is no longer printing blank.
If it is, then the issue has been fixed.
If it is not, then move to the next option.
7. Update your HP Printer Driver
An outdated printer driver can cause your HP printer to print blank pages even with a full ink cartridge. If the driver isn’t installed properly, it can also lead to this issue. Therefore, updating and reinstalling the driver is one way to fix this issue.
To update your HP printer driver, visit HP Support and then locate your HP printer driver. Once you find it, download it. After the download is complete, open the file and follow the instructions on the screen to install the printer driver.
After installing the updated driver, print a test page to confirm if your printer is printing correctly.
If it is, then the issue has been fixed.
If it is not, then move to the next option.
We recommend that you read this article: HP Printer Black Ink [Issues & Solutions]. In that article, we cover other HP printer black ink issues that we didn’t cover in this article.
8. Run the HP Print and Scan Doctor
How to Run HP Print and Scan Doctor
Follow the steps below to run HP print and scan doctor:
Step 1: If you don’t have the program, download it from HP support and install it.
Step 2: Run the program on your computer.
Step 3: Click on “Start”.
Then follow the instructions on the screen to fix the problem.
After resolving the issues using the HP Print and Scan Doctor, print a test page to confirm if your printer is printing correctly.
If it is, then the issue has been fixed.
If it is not, then move to the next option.
9. Configure Print Spooler Service
If your computer’s print spooler files are missing or damaged, it could cause your HP printer to print blank pages. Hence, restoring the lost or damaged files can fix the issue you are dealing with.
How to Configure Print Spooler Service
Follow the steps below to configure the print spooler service:
Step 1: Press the Windows key on your keyboard.
Step 2: Type “services”.
Step 3: Select “Services”.
Step 4: Double-click on “Print Spooler”.
Step 5: Click “Stop”.
Step 6: Click “OK”.
Step 7: Press the Windows and “E” keys on your keyboard together to open the File Explorer.
Step 8: Navigate to “C:\Windows\System32\spool\PRINTERS:”
If it asks for permissions, click on “Continue”.
Step 9: Delete all the files you see in the opened folder.
Step 10: Press the Windows key on your keyboard.
Step 11: Type “services”.
Step 12: Select “Services”.
Step 13: Double-click on “Print Spooler”.
Step 14: Click “Start”.
Step 15: Ensure that the “Startup Type” is “Automatic”.
Step 16: Click “OK”.
Step 17: Print a test page to confirm if your printer is printing correctly.
If it is, then the issue has been fixed.
It if is not, then you have to take your HP printer to be serviced.
