In this article, we will provide you with solutions to the HP Printer Error 9923.
Table of Contents
Causes of the HP Printer Error 9923
The HP printer error 9923 occurs on Mac computers that are connected to HP printers that make use of IPv6 when performing a scan over a network. This error also occurs when the IPv6 needs to be reset.
Basically, when this error occurs, you won’t be able to scan with your printer. You will be able to copy and print, but not scan.
Solutions to the HP Printer Error 9923
To fix the HP printer error 9923, do the following solutions:
1. Download and Install the Latest Printer Driver Version
All you need to do is go to the HP official website and download the latest driver version for your HP printer model. After downloading it, install it on your Mac computer.
After installing the driver, check if the error is resolved. If it is not, then you should try the next solution.
2. Set the Scanner on your Mac Computer
How to Set the Scanner on your Mac Computer
Read this article: HP Printer Errors and Solutions [Detailed] if you are interested in learning more about HP printer errors and how to fix them.
To set the scanner on your Mac computer, do the following steps:
Step 1: Click on the “Apple” icon.
Step 2: Click on “System Preference”.
Step 3: Click on “Print & Scan”.
Step 4: Click on the plus sign.
Step 5: Choose your HP printer from the list of available printers.
Step 6: Click on “Print Using” or “Use”.
Step 7: Click “Select Printer Software” from the new drop-down menu.
Step 8: Choose your HP printer.
Step 9: Click “OK” to confirm your selection.
Step 10: Add your HP printer.
Step 11: Try to print using the configured print queue.
HP Easy Scan can now be used to scan your documents.
3. Change the Network Settings
You can either change the network settings of your HP printer or change the settings of your Mac. The former option fixes the issue for everyone connected to the network, while the latter works for just the Mac you changed; others on the network will still encounter this error.
We will guide you on how to make the changes for both your printer and your Mac.
How to Change the Network Settings on your HP Printer
To change the network settings on your HP printer, you need to consult your printer user manual. The reason is that the process differs depending on the printer model.
The network settings of some models can be changed by going to “Settings” on your printer’s control panel, then “Network”, after that turn off the “IPv6”.
For some other models, you will need to type the IP address of your HP printer into a functioning web browser. This will then allow you to change the network settings as you desire.
The bottom line is that you turn off your printer’s “IPv6”. Doing this should fix the HP printer error 9923.
How to Change the Network Settings on your Mac
To change the network settings on your Mac, do the following:
i. Go to your Mac’s “Apple Menu”.
ii. Select “System Preferences” or “Network”.
iii. Click on the button labeled “Advanced”.
iv. Click on “TCP/IP”.
v. Change the IPv6 settings to “Automatically.
vi. Click on “OK”.
vii. Click on Apply”.
viii. Close the open window.