In this article, we will guide you on how to fix the HP printer error 61.00.00.
The error 61.00.00 is an indication that the print engine has an issue. Therefore, follow the steps below to resolve this error:
1. Turn off Your HP Printer then Turn it Back On
Turn your HP printer off, and then wait for a few seconds. After that, turn your printer back on but press down the printer’s power button for about 3 seconds while you power it on.
2. Repeat Turning off Your HP Printer then turn it Back On
If the above step doesn’t clear the error message, then you should repeat it. If the error fails to clear after repeating the above step, then move to the next step.
3. Try to Print Without the Print Tray 3 – HP Printer Error 61.00.00
Take away the Tray 3. After that, print a document without installing the tray. If the printer displays the error, turn your printer off before turning it back on.
4. Confirm the Firmware Version
Your printer needs to operate on the current firmware version to function optimally. To confirm this, simply go to the official HP website and download the firmware for your HP printer model. On the site, you will be able to confirm if what you have installed is the current firmware or not.
If your installed firmware is not the current version, then you should download and install the current version.
If after installing the current firmware version you still encounter the error 61.00.00, then you should move to the step below.
Click this: HP Printer Errors and Solutions [Detailed] to learn how to solve other HP printer errors not covered in this article.
5. Check the Formatter Connections
You need to check if the formatter has loose connections.
How to Check Formatter Connections on your HP Printer
To check the formatter connections on your HP printer, follow the steps below:
Step 1: Turn your HP printer off.
Step 2: Remove the power cord from your printer.
Step 3: Remove the USB and Ethernet cables connected to your printer.
Step 4: Detach the output bin from your printer by pulling the edge towards the flap, and then tilt it away before pulling up the assembly.
Step 5: Remove the thumbscrew. After that, pull up the access cover to remove it.
Step 6: Remove the two thumbscrews at the printer’s back side.
Step 7: Hold the handle of the formatter assembly at the printer’s front side, and then pull out the formatter.
Step 8: Inspect all the formatter connectors and ensure that they are seated correctly.
Step 9: Reinsert the formatter into your printer.
Step 10: Secure the thumbscrews at the printer’s back side.
Step 11: Slide the access cover into its place before securing the thumbscrew.
Step 12: Reattach the output bin.
Step 13: Reconnect the USB and Ethernet cables to your printer.
Step 14: Reconnect your printer’s power cord.
Step 15: Turn on your HP printer.
If the above steps do not resolve the error, then you should contact HP Support for further assistance.
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