This article is designed to demystify the reasons the ‘HP Envy 5660 printer attention required’ message appears and provide you with clear, step-by-step instructions to troubleshoot and resolve it.
Table of Contents
Understanding the ‘Attention Required’ Message
The ‘Attention Required‘ message on your HP Envy 5660 printer is an indication that the printer is unable to perform the requested operation. This message can be triggered by various issues ranging from simple operational errors to more complex technical problems.
Operational errors include situations like an open printer cover, an empty paper tray, or required printer maintenance. Technical problems could involve software conflicts, hardware malfunctions, or connectivity issues.
Noting the context in which this message appears is crucial, as it can provide clues about the underlying issue. For example, if this message appears during a printing job, it could suggest a paper jam or low ink level. In contrast, if it appears during setup, it might indicate a connectivity or software issue.
Common Causes of HP Envy 5660 Printer Attention Required Message and Fixes
Various factors can lead to the ‘attention required’ message on your HP Envy 5660 printer. Here are some common causes and their fixes:
Paper jams can also cause this error. Open the printer’s access door and carefully remove any stuck paper. Check both the input and output trays, as well as under the print carriage.
When removing jammed paper, pull it out gently to avoid tearing it and leaving remnants behind. Leaving remnants could cause further jams.
Printer Not Set as Default
If your printer is not set as the default on your computer, it may not respond to print commands.
To set it as the default, go to your computer’s ‘Printers & Scanners’ settings. Find the HP Envy 5660 in the list of printers, right-click on it, and select ‘Set as default printer’.
Outdated Printer Drivers and Software
Outdated or corrupt printer drivers and software can lead to various issues, including the ‘attention required’ message. To update your HP Envy 5660 printer drivers and software:
Go to the HP Support website. Enter ‘HP Envy 5660’ in the search bar to find your printer model.
Select ‘Software, Drivers and Firmware’ from the options presented. This will lead you to a page with the available updates for your specific printer model.
Download the latest drivers and software for your operating system. Make sure to choose the correct version for your computer’s operating system.
Once the download is complete, open the downloaded file and follow the on-screen instructions to install the updates. This process may involve agreeing to terms and conditions and choosing installation preferences.
After installation, restart your computer and printer to ensure the updates are properly implemented. This is an important step, allowing the new software to fully integrate with your system.
Keeping your printer’s drivers and software up to date is crucial for its optimal performance and can prevent many issues.
Ink Cartridge Issues
Ink cartridge issues are a common cause of printer errors. To troubleshoot ink cartridge issues in your HP Envy 5660 printer:
Power off your printer and open the ink cartridge access door. Wait until the carriage stops moving before proceeding.
Carefully remove each ink cartridge. Check for any visible signs of damage or leaks. Also, ensure that the protective tape has been removed from the new cartridges.
Check the ink levels in each cartridge. If any cartridge is low or empty, replace it with a new one. It’s important to use cartridges that are specifically designed for the HP Envy 5660 to avoid compatibility issues.
When reinserting the cartridges, ensure that each one is properly seated and clicks into place. This ensures good contact with the printer and proper ink flow.
Close the access door and turn on the printer. Perform a test print to see if the issue is resolved.
If the problem persists after replacing the cartridges, try cleaning the cartridge contacts and the contacts inside the printer with a soft, lint-free cloth. This can help improve the connection between the cartridge and the printer.
You can get these HP 62 Ink Cartridges – Black, Tri-color, 2 Cartridges (N9H64FN) for your HP Envy 5660 printer from Walmart.
Connectivity issues, whether wireless or wired, can prevent your printer from functioning correctly. To troubleshoot connectivity problems:
For wireless connections, ensure that your printer is connected to the same Wi-Fi network as your computer or device. You can check this on the printer’s control panel or by printing a network configuration page.
If using a USB connection, check that the cable is securely connected to the printer and the computer. Try using a different USB port on your computer, or try a different cable if possible.
Restart your router to refresh your network connection. This can resolve issues related to network congestion or temporary glitches.
If you need to replace your router, you can check out this NETGEAR – Nighthawk AC1900 DOCSIS 3.0 Cable Modem + WiFi Router available at Walmart.
If your printer is still not connecting, remove the printer from your computer’s list of devices and add it again. This can be done through the ‘Printers & Scanners’ settings on your computer.
In some cases, disabling and re-enabling the printer’s network or USB connection can help. Refer to your printer’s manual for specific instructions on how to do this.
Resolving connectivity issues is crucial for ensuring that your printer can communicate effectively with your devices.
Incorrect or Misconfigured Printer Settings and Preferences
Incorrect or misconfigured printer settings can lead to various issues, including the ‘attention required’ message. To check and adjust your printer settings:
Access the HP printer software on your computer. This can usually be found in the ‘HP’ folder in your applications or programs list.
Within the software, navigate to the ‘Printer Settings’ or ‘Preferences’ section. Here, you can review and adjust settings such as print quality, paper size, paper type, and more.
If you’re unsure which settings are causing the issue, or if you’ve made changes and the problem persists, consider resetting the printer to its factory default settings. This option is typically found in the ‘Tools’ or ‘Settings’ menu on the printer’s control panel or within the HP printer software.
After adjusting settings or performing a reset, do a test print to see if the issue is resolved.
Properly configured settings are essential for the printer to function correctly and efficiently.
Contacting HP Support
If after following all the above steps, the ‘attention required’ message still appears on your HP Envy 5660 printer, it’s advisable to contact HP Support for further assistance. When you contact them, be prepared to provide details about your printer model, the specific error message you’re seeing, and the troubleshooting steps you’ve already attempted.
This information will help the support team understand your issue better and provide more targeted assistance. HP’s customer support can guide you through additional troubleshooting steps, and if necessary, advise on repair or replacement options.
Remember, seeking professional help is often the best course of action when dealing with complex printer issues.