In this article, we will guide you on how to resolve the system error 05:10 on HP DesignJet 800/510/500 printer series so that you don’t have to type a query like this: “HP Hewlett DesignJet 800 large 42″ format inkjet printer c7780b warning 05:10” next time on Google.
Table of Contents
Symptoms of the System Error 05:10 on HP DesignJet 800/510/500 Printer Series
The cause of the system error 05:10 on HP DesignJet 800/510/500 printer series remains unknown. However, the symptoms of this error are:
i. “System Error 05:10” is displayed
ii. The printer does not power up
This system error 05:10 on HP DesignJet 800/510/500 printer series indicates that the formatter card or HPGL/2 card has failed. We will guide you on how to resolve this system error 05:10 on HP DesignJet 800/510/500 printer series below.
We recommend that you read this article: HP Printer Warning [Detailed Guide] to learn about HP printer warnings that you might encounter when using your HP printer.
How to Fix System Error 05:10 on HP DesignJet 800/510/500 Printer Series
To fix the system error 05:10 on HP DesignJet 800/510/500 printer series, do the steps below:
Step 1: Turn off your HP printer.
Step 2: Unplug the power cord from the wall outlet or connected power source.
Step 3: Take out the formatter card or HPGL/2 card from your printer by doing the following:
i. Take away the card cover from the back of the left-hand cover.
ii. Get a flat-end screwdriver, and remove both screws that secure the formatter card or HPGL2 card to the electronics module.
iii. Take out the formatter card or HPGL2 card.
Step 3: Plug the power cord into the wall outlet.
Note: HP recommends that you plug your printer directly into a wall outlet rather than other power sources such as power strips, surge protectors, etc.
Step 4: Restart your printer.
This will allow you to test your printer without the card.
Note: If you own the HP DesignJet 800 or 510, your printer won’t boot completely because the card is not inserted. Therefore, it will display this message: “Warning 05:10.” This warning message is different from the system error that was displayed initially. When you see the warning message, press your printer’s “Enter” button. As a result, your printer will prepare to enter ready mode.
Step 5: If your printer was able to prepare to enter ready mode, verify the functionality of the printer by doing the following:
i. Choose your printer’s “Ink Menu,” and then press the “Enter” button.
ii. Choose your printer’s “Troubleshooting,” and then press the “Enter” button.
iii. Follow the front panel’s instructions.
Note: After you verify the printer functionality via a troubleshooting print, don’t send print jobs from your computer to verify the printer’s functionality. If you do so, your printer (DesignJet 800 and 510) will be unable to process the print job since the card is missing.
Important: If you are using the DesignJet 800 or 510, printing from your computer is possible (even while the card is missing after you get your printer prepared to enter ready mode) provided you installed the DesignJet 500 PCL3 driver. This is a workaround, but the guarantee of this working depends on the operating system of your computer.
Step 6: After verifying the printer functionality, turn off your printer.
Step 7: Unplug the power cord from the wall outlet.
Step 8: Reinstall the formatter card or HPGL/2 card into your printer
Step 9: Plug the power into the wall outlet.
Step 10: Restart your printer.
Step 11: If the system error message is displayed again, turn off your printer and then unplug it.
If the system error message is not displayed, check the functionality of your printer.
Step 12: Take out the network card from your printer, and then install the formatter card or HPGL2 card into the network card slot.
Note: If you did not see the network card, then a metal cover will be covering that network card slot. In that case, you need to remove the metal cover, and then insert the formatter card or HPGL2 card.
Step 13: Restart your printer.
Note: If the system error still occurs, then you need to replace the formatter card or HPGL2 card. However, if the printer functions normally when the formatter card or HPGL2 card is installed into the network card slot, then the electronics module’s port has a problem. As such, you need to replace that component. To replace the electronic module’s port, you need to hire the services of a qualified technician.
Also, you have to replace the E-Module if the system error 05:10 (not warning 05:10) is displayed when the formatter card or HPGL2 card was removed from the printer. The E-Module should also be replaced if your printer (DesignJet 800 or 5100 was unable to prepare to enter ready mode after you pressed the “Enter” button.
Step 14: If the system error 05:10 on HP DesignJet 800/510/500 printer series is displayed again, then you need to replace the formatter card or HPGL2 card.
If the system error 05:10 on HP DesignJet 800/510/500 printer series is not displayed, check the functionality of your printer.
If you still have issues after replacing the formatter card or HPGL2 card, then you need to contact HP Customer Support for further assistance.
