If your HP printer is not responding on Mac, do the solutions provided in this article to resolve this issue.
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HP Printer is Not Responding on Mac [Solutions]
If your HP printer is not responding on Mac, do the following to fix the problem:
1. Check USB Cable Connection
If your HP printer is connected to your Mac via a USB cable, you need to disconnect the cable and then reconnect it. If the problem persists after doing that, try another cable and a different port on your Mac.
To find out if the USB cable needs to be replaced, do these:
i. Open the “Apple” menu.
ii. Check “About this Mac”, and then open “System Profiler”.
iii. Click the button labeled “More Info”.
iv. Click “Printers”.
If you can’t find your printer, you should use another USB cable.
If there are several listed printers, check if the software required for installing the second printer is available. If you have the software, then print to that printer model. This will enable you to confirm whether your printer is dead or not.
If your HP printer is not responding on Mac after checking the USB cable connection and confirming that nothing is out of place, do the next solution.
Read this article: HP Printer Is Not Responding [Proven Solutions] to learn how to solve other HP printer not responding issues that you might encounter.
2. Connect your HP Printer to your Mac via a USB Cable
To connect your HP printer to your Mac via a USB cable, you need a USB cable 2.0 that is not longer than 6 feet. Once you are certain the cable you have meets these specifications, then you can connect your printer to your Mac.
How to Connect your HP Printer to your Mac via a USB Cable
Do the following steps to connect your HP printer to your Mac via a USB cable:
Step 1: Connect one end of the USB cable to your HP printer.
Step 2: Connect the other end of the USB cable to a USB port on your Mac.
Step 3: Click on “System Preference” on your Mac.
Step 4: Click “Print & Scan” or “Printers & Scanners” under “Hardware”.
Step 5: Wait for your computer to detect your HP printer and display it in the section for “Printer Name”.
Step 6: Select your HP printer model.
Step 7: Click on the “Add” button.
After adding your HP printer, check if the problem is resolved.
If the HP printer not responding to print command Mac issue persists, do the next solution.
3. Delete Print Job Queue
How to Delete Print Job Queue on Mac
To delete the print job queue on Mac, do the following:
Step 1: Click on “System Preference” on your Mac.
Step 2: Click “Print & Scan” or “Printers & Scanners” under “Hardware”.
Step 3: Click “Open Print Queue”.
Step 4: Click on the name of the print job.
Step 5: Delete the print job.
If your HP printer is not responding on Mac after deleting the print job queue, do the solution below.
4. Delete and then Re-add your HP Printer
How to Delete and then Re-add your HP Printer on Mac
To delete and then re-add your HP printer on Mac, do the steps below:
Step 1: Click on “System Preference” on your Mac.
Step 2: Click “Print & Scan”, “Print & Fax” or “Printers & Scanners” depending on your Mac’s OS under “Hardware”.
If you find the padlock icon at the lower part of the window, you need to click on it, and then enter the admin login name as well as the password.
Step 3: Select your HP printer.
Step 4: Check under the printer list and then click on the minus “-” icon. This action will delete your HP printer.
Step 5: Now click on the plus “+” sign.
Step 6: Follow the instructions on the screen to complete the process.
If your HP printer is not responding on Mac after doing these steps, delete and then re-add your HP printer.
If the problem persists after doing the steps the second time, try the next solution.
5. Reset your Network Connection
In some cases, all you need to do to fix the HP printer not responding on Mac problem is to reset your network connection.
How to Reset your Network Connection
To reset your network connection, do the following steps:
Step 1: Turn off your HP printer.
Step 2: Wait for about 30 seconds before turning on your HP printer.
Check if the HP printer not responding MacBook issue persists.
If it doesn’t, the HP printer is not responding on Mac issue has been resolved. You don’t need to continue with the steps and solutions.
However, if it persists, do the next step.
Step 3: Click the “Apple” icon/logo on your computer’s desktop. This action will display a drop-down menu.
Step 4: Click “System Preferences”.
Step 5: Click on “Print & Scan” or “Printers & Scanners” under “Hardware”.
Step 6: Check the queue and delete the multiple occurrences of your HP printer by clicking on the minus “-” icon for each occurrence.
Step 7: Click on the plus “+” icon to add your HP printer. This action will open a new window where you can select and add a printer.
Step 8: Select your HP printer. Once you do this, other fields will be automatically filled.
Step 9: Click on the button labeled “Add”.
If your HP printer is not responding to Mac after doing the above, do the next solution.
6. Repair Permissions
How to Repair Permissions on Mac
To repair permissions on Mac, do the following:
Step 1: Go to “Applications” and then double-click on the icon for “Utilities”.
Step 2: Open the “Disk Utility”.
Step 3: Choose “First Aid”.
Step 4: Click the hard drive.
Step 5: Click the button labeled “Repair Disk Permissions”. Corrupted permissions on your hard will be scanned and repaired.
If your HP printer is not responding on Mac after performing the repair, do the next solution.
7. Update Outdated Software on your Mac
To update outdated software on your Mac, you should utilize Software Update on your Mac to find and then install new software updates that could be responsible for your HP printer not responding on Mac issue.
If your HP printer is not responding on Mac after updating your Mac software, do the next solution.
8. Update your HP Printer Driver
An outdated printer driver can also be the reason why your HP printer is not responding on Mac. Therefore, to fix this issue, visit https://support.hp.com/us-en/drivers/printers and then find the updated printer driver for your HP printer model.
