“My HP Envy 7640 printer will not stop printing after I have canceled print on computer.’ If this is your issue, let’s help you resolve this specific problem in detail, step by step.
Table of Contents
Check the Print Queue
The print queue is essentially a list of files waiting to be printed. It’s the go-to place to manage ongoing or pending print tasks. If your printer continues to print despite cancellation, the first thing to do is to check this queue.
On Windows: Go to the ‘Start’ menu, then ‘Control Panel’, and click on ‘Hardware and Sound’. From there, click on ‘Devices and Printers’. Locate your HP Envy 7640 printer in the list, right-click on it, and choose ‘See what’s printing’ to open the print queue window.
On MacOS: Usually, a printer icon appears in the dock when a print job is initiated. Click on this icon to see the print queue. Alternatively, you can also go to ‘System Preferences’, click on ‘Printers & Scanners’, select your printer, and then click ‘Open Print Queue’.
Cancel the Job Manually
Once you’re in the print queue, you’ll see a list of print jobs that are either currently printing or are scheduled to be printed.
On Windows: If your troublesome print job is still listed, right-click on the job name and select ‘Cancel’. A confirmation dialog will appear; confirm that you want to cancel the job.
On MacOS: Click on the ‘x’ button next to the job name in the list. Confirm the cancellation if prompted.
Wait for a few seconds to see if the job is removed from the queue and if the printer stops printing as a result.
Power Cycle Your Printer
If manually canceling the job didn’t solve the problem, you may need to reset your printer through a power cycle. This involves turning off the printer and unplugging it to clear its internal memory and get rid of any ‘stuck’ jobs.
Press the ‘Power’ button on your printer to turn it off.
Unplug the printer’s power cord from the wall outlet.
Wait for at least 30 seconds. This gives the printer enough time to clear its memory.
Plug the power cord back into the wall outlet.
Turn the printer back on by pressing the ‘Power’ button.
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Update Printer Drivers
Old or corrupted drivers might be another root cause for your printer’s refusal to stop printing. Keeping your drivers updated can prevent many issues.
On Windows: Go to the HP support website and navigate to the ‘Software and Driver Downloads’ section. Enter your printer model and download the latest drivers. Install these by double-clicking the downloaded file and following the on-screen instructions.
On MacOS: Open ‘System Preferences’ and go to ‘Software Update’ to check for updates. If any are available for your printer, they will be listed here.
After updating the drivers, reboot your computer to ensure that the new settings take effect.
Contact HP Support
If the issue persists despite trying all the above steps, it’s advisable to contact HP support. You can reach them via phone, live chat, or email. They can offer specialized troubleshooting steps that are specific to your printer model or might suggest a repair or replacement if the hardware is faulty.