If your HP printer won’t stop printing, this article has proven solutions to this nagging problem.
My HP Printer Won’t Stop Printing [Solved]
If your HP printer does not stop printing, it means that it is receiving a print command to print the document from somewhere. In most cases, whenever your printer is turned on, the print job will begin.
We will guide you on how to solve this problem.
1. Remove the Paper from your Input Tray
The first thing you should do is to remove the paper from your printer’s input tray to prevent the printing process. This will not resolve the issue, but it will save you from wasting your paper and ink or toner.
2. Track the Print Job Source
If you are certain that the print job is not one of yours, then you need to find out where the print job is being sent from since your printer cannot start printing without receiving a print command.
In most cases, the following are print job sources that might be responsible for the problem:
i. Strangers or neighbors with access to your printer’s network that lacks a password.
ii. Neighbors with access to your wireless network password.
iii. Any mobile device sending a direct print job to your printer without connecting to your computer. Such a mobile device will have access to the wireless network connected to your printer.
iv. An ePrint job from an individual who knows the email address of your printer and isn’t restricted from sending such print jobs.
v. Print spam that might be caused by a printing malware or virus. This can also happen because of your network’s poor security.
Try to cut off access from these sources and then check if the issue is resolved.
If your HP printer won’t stop printing the same page, ensure that the people with access to your printer’s email address are allowed users only. You can do this by logging into your account on HP Connected and then go to “Settings.” Select the “Allowed” option instead of “Anyone” for the sender access setting.
Furthermore, you should change your password. Therefore, the password of all your devices should be changed to restrict those who already know the password from using your printer.
If your HP printer won’t stop printing the same document, then continue with the troubleshooting.
3. Restart your Devices
If you are confident that external sources are not responsible for the problem, then you need to restart all your devices that are connected to your printer. This includes computers, routers, mobile phones and devices, and even the printer itself.
Follow the steps below to restart your devices:
Step 1: Log out and then turn off all the devices connected to the network.
Step 2: Turn on your router.
Step 3: Allow the router to complete booting.
Step 4: Turn on your computer.
Step 5: Log in to your user account.
Step 6: Turn on your HP printer.
Step 7: Load the tray with a few sheets of paper; 5 sheets maximum.
Step 8: Check if the issue occurs.
Step 9: Turn on other connected devices such as phones and tablets one after the other.
After turning on a device, check if the issue occurs. This action will allow you to determine which device is sending the print job.
If your HP printer won’t stop printing even after performing the above steps, do the next task.
4. Clear your Print Spooler
To clear your print spooler, click on this link: HP Printer Offline – How to Clear Print Spooler, and follow the instructions under the “How to Clear Print Spooler” section.
If your HP printer won’t stop printing the same document after clearing the print spooler, we advise that you contact HP Customer Support for further assistance.
The instructions above will work for most HP printers including HP Envy 5530, and HP LaserJet 1022n.
HP Printer Won’t Stop Printing Symbols [Fixed]
If your HP printer won’t stop printing symbols, do the following to fix the problem:
1. Cancel the Current Print Job
To cancel the current print job, do the following steps:
Step 1: Click on the search icon on the taskbar of your Windows computer.
Step 2: Type “Control Panel” in the search field.
Step 3: Click on “Control Panel” from the search results.
Step 4: Click on “View Devices and Printers” under the “Hardware and Sound” option.
Step 5: Double-click on the icon of your HP printer.
Step 6: Double-click on “See What’s Printing.”
This action will open your printer’s print queue.
Step 7: Click on the current print job you intend to cancel.
Step 8: Click on “Document.”
Step 9: Click on “Cancel.”
Step 10: Click on “Yes”.
Note: In case your printer’s LED indicators keep blinking even after you have canceled the current print job, then it means that your computer or other connected device hasn’t stopped sending a print command to your printer. You can either wait for the print command to be sent or you go to the print queue and delete the print job. Your printer should go back to ready state after you do this.
If your HP printer won’t stop printing symbols even after canceling the print job, do the next task.
2. Reset your HP Printer
To reset your HP printer, do the steps below:
Step 1: Turn on your HP printer.
Step 2: Remove your printer’s power cable from your HP printer.
Step 3: Unplug your printer’s power cable from the outlet, power strip, or surge protector it is plugged into.
Step 4: Wait for about 60 seconds.
Step 5: Plug the printer’s power cable into an electric wall outlet instead of a surge protector or power strip.
Step 6: Reconnect the printer power cable to your HP printer.
Check if the problem is resolved.
If your HP printer won’t stop printing symbols even after resetting your printer, move to the task below.
We recommend that you read this article: How to Reset HP Printer [Detailed Guide] to learn about other resets that you can perform on your HP printer.
3. Connect your HP Printer and Computer via USB Cable
In some cases, a network connection or UBS connection via a USB hub might prevent your HP printer from functioning accordingly. Therefore, you should connect both your computer and printer directly with the aid of a USB cord.
To connect your HP printer and computer via a USB cord, do the following steps:
Step 1: Turn off your wireless network if your HP printer and computer are connected via a wireless network.
Step 2: Remove all the connectivity cables (USB and Ethernet) connected to your HP printer.
Step 3: Restart your HP printer.
i. Turn off your printer.
ii. Turn on your printer.
Step 4: Plug the USB cord into your printer’s USB port.
Step 5: Plug the other end of the USB cord into a port on your computer.
Check if the problem is resolved.
If your HP printer won’t stop printing symbols after doing the above steps, do the task below.
4. Run Windows Troubleshooter
To run the Windows troubleshooter, do the steps below:
Step 1: Click “Start.”
Step 2: Choose “Settings.”
Step 3: Click “Update and Security.”
Step 4: Click on the tab labeled “Troubleshoot.”
Step 5: Click “Printer” under the “Group and running” section.
Step 6: Click “Run the troubleshooter.
Step 7: The troubleshooter will scan your printer for issues.
Step 8: Apply the recommended fixes.
Step 9: Restart your computer.
Print the document and check if the issue is resolved.
If your HP printer won’t stop printing symbols even after running the Windows troubleshooter, do the next solution.
5. Run HP Print and Scan Doctor
To run HP Print and Scan Doctor, click this link: Run HP Print and Scan Doctor – HP Printer Setup Cannot Find Printer and then follow the steps we shared.
If your HP printer won’t stop printing symbols even after running the HP Print and Scan Doctor, do the next task.
6. Use Another Program to Print
The issue might be caused by the program you are trying to print from. Therefore, you should open the file you intend to print in another supported program and then save the file with a new name before printing the file.
- If the file prints successfully without symbols, then it means that the issue is resolved. You shouldn’t continue troubleshooting. You can also contact the manufacturer of the software for further assistance.
- If your printer still prints symbols, do the next troubleshooting.
7. Update your HP Printer Driver
To update your HP printer driver, do these steps:
Step 1: Press these keys on your keyboard to open the run command: “Windows” and “R.”
Step 2: When the run command opens, type this in the text field: devmgmg.msc
Step 3: Click on “OK” or press the “Enter” key on your keyboard.
This action will open the Device Manager.
Step 4: Expand the section labeled “Printer.”
Step 5: Right-click your HP printer.
Step 6: Click “Update Driver.”
Step 7: Choose the “Search automatically for updated driver” option.
Step 8: Windows will search for your printer driver update and then install it automatically.
Note: Your computer must have an active internet connection for the update to work.
Step 9: After the printer update installation is complete, restart your computer.
Check if the issue is resolved.
If your HP printer won’t stop printing symbols even after updating the driver, move on to the next solution.
8. Uninstall and then Reinstall your HP Printer
To uninstall and then reinstall your HP printer, do the following steps:
Step 1: Press these keys on your keyboard to open the run command: “Windows” and “R.”
Step 2: When the run command opens, type this in the text field: control
Step 3: Click on “OK” or press the “Enter” key on your keyboard.
This action will open the Control Panel.
Step 4: Open “Hardware and Sound.”
Step 5: Click “Devices and Printers.”
Step 7: Right-click your HP printer.
Step 8: Click on “Remove Device.”
Step 9: Click on “Yes.”
Your printer will be uninstalled from your computer.
Step 10: Load the input tray of your printer with plain paper.
Step 11: Confirm that the cartridges are properly installed.
Step 12: Visit 123.hp.com on your computer’s browser.
Step 13: Type your HP printer model name and number.
Step 14: Click “Next.”
The service will automatically locate a driver that fits your HP printer and the operating system of your computer.
Step 15: Follow the instructions on the screen to download and install your HP printer software.
Step 16: Ensure that you select “Full Feature Software” or “HP Smart.”
The above options will allow you to enjoy the full features and functions of your HP printer.
Step 17: Follow the on-screen steps to set up the connection of your HP printer.
Once the reinstallation is complete, print a document.
If your HP printer won’t stop printing symbols even after reinstalling it, do the final solution.
9. Service your HP Printer
Servicing your HP printer requires the hands of professionals; therefore, you need to contact HP Customer Support. When you reach them, you should be able to schedule a repair for your printer. This repair will be free of charge if your HP printer is still under warranty. However, if your printer is no longer under warranty, you will pay the repair fee.
Folks in the Asia Pacific will be asked to contact a nearby local service center.
HP Printer Won’t Stop Printing Nothing in Queue [How to Fix]
If your HP printer won’t stop printing nothing in the queue, do the following steps:
Step 1: On your computer, navigate to “Devices and Printers.”
Step 2: Double-click on your HP printer.
This action will open your printer’s print queue.
Step 3: Right-click the print job that your printer keeps printing.
Step 4: Click on “Cancel.”
HP Printer Won’t Stop Printing Blank Pages [Solved]
If your HP printer won’t stop printing blank pages, do the following solutions:
1. Run Printer Troubleshooter
To run the printer troubleshooter, do the following steps:
Step 1: Click on the search icon on the taskbar of your Windows computer.
Step 2: Type “Troubleshooting” in the search bar.
Step 3: Click on “OK” or press your keyboard’s “Enter.”
Step 4: Click “Troubleshooting” from the search results.
Step 5: Click on “Printer.”
Step 6: Follow the on-screen instructions to complete the troubleshooting.
Check if the issue is resolved.
If the issue persists, do the next solution.
2. Restart your Print Spooler
To restart the print spooler, click this link: How to Restart your Windows 10 Print Spooler Service HP Printer is Not Responding in Windows 10, and then follow the instructions we shared.
If restarting the print spooler doesn’t fix the problem, we advise that you also read this article: HP Printer Printing Blank Pages [Solved] to find out why your HP printer is printing blank pages and how to fix it.
If the linked article above fails to provide you with solutions to resolve the problem, then you need to contact HP Customer Support for further assistance.
HP Printer Won’t Stop Printing Double Sided [Fixed]
If your HP printer won’t stop printing double-sided, do the solutions below:
1. Disable the Duplex Printing Function
To disable the duplex printing function, follow the steps below:
Step 1: Click on the “Windows/Start” icon on your computer’s taskbar.
Step 2: Click on the “Settings” icon.
Step 3: Click on “Devices.”
Step 4: Click on the tab labeled “Bluetooth & Other devices.”
Step 5: Click on “Devices and Printers.”
Step 6: Right-click on your default HP printer.
Step 7: Click “Printing Preferences.”
Step 8: Look for the “Double-Sided Printing” option in any of the tabs depending on your printer model. It could be on the “Basic,” “Advanced,” or “Page Layout” tab.
Step 9: Select the option that disables the “Double-Sided Printing” function. The option could be “None,” “Off,” “Disable,” etc.
After doing the above steps, check if the issue has been resolved.
If your HP printer won’t stop printing double-sided even after doing the above steps, do the next task.
2. Disable the Duplex Printing Function within the Program you are Printing From
If the duplex printing function is enabled within the program you are printing from, then you might still encounter the problem. Therefore, you need to disable the double-sided printing function within that program.
How to Disable the Duplex Printing Function on Microsoft Office Programs
If you are printing from a Microsoft Office program, the steps below will guide you on how to disable the duplex printing function.
Step 1: Open the document you intend to print.
Step 2: Click on “File.”
Step 3: Click on “Print.”
This action will display the print window.
Step 4: Click on “Print One Sided” under the “Settings” section.
Step 5: Select “Print One Sided.”
Step 6: Click on “Print.”
If your HP printer won’t stop printing double-sided even after doing the above steps, do the next task.
Check out the video below.
3. Disable the Duplex Printing Function on the Menu Screen of your Printer
If your HP printer has a display menu screen, the duplex printing function might have been selected on it. Therefore, you need to check if your printer has a setting for duplex, double-sided, or two-sided printing that you can modify. You can consult your printer user manual to learn more about this.
If you were able to find such an option and disabled the duplex printing function but still can’t resolve the problem, then you have to contact HP Customer Support for further assistance.
HP Printer Won’t Stop Printing Alignment Page [Solved]
If your HP printer won’t stop printing the alignment page, we recommend that you click this link: How Do I Stop my HP Printer From Printing an Alignment Page? – HP Printer Alignment and then follow the steps we shared to fix this issue.
If the steps in the link above don’t resolve the problem, then you can read this full article: My HP Printer Keeps Printing Alignment Page [Quick Fix]. In that linked article, we provide several solutions to the nagging problem.
HP Printer Won’t Stop Printing Test Page [Solved]
If your HP printer won’t stop printing the test page, we recommend that you click on this link: HP Printer Won’t Stop Printing Test Page – HP Printer Test Page to learn how to resolve this problem within minutes.
