If your HP printer won’t print certain documents, we advise that you read this article carefully to learn how to fix this problem.
HP Printer Won’t Print Certain Documents [Troubleshooting Steps]
If your HP printer won’t print certain documents, do the following troubleshooting to resolve the problem:
1. Run HP Print and Scan Doctor – HP Printer Won’t Print Certain Documents
To run HP Print and Scan Doctor, click: Run HP Print and Scan Doctor – HP Printer Setup Cannot Find Printer and then follow the steps we shared.
If your HP printer won’t print certain documents even after running HP Print and Scan Doctor, move to the next troubleshooting.
2. Update your Windows Version – HP Printer Won’t Print Certain Documents
To update your Windows version, follow the steps below that apply to your Windows version.
How to Update Windows 10 – HP Printer Won’t Print Certain Documents
To update Windows 10, do the following steps:
Step 1: Click on the “Start/Windows” icon on the taskbar.
Step 2: Click on the “Settings” icon.
Step 3: Click on “Update & Security.”
Step 4: Click on “Windows Update.”
Step 5: Click on “Check for Updates.”
If you find any available updates, install them.
If you don’t find any available updates, then it means that your Windows 10 computer doesn’t require an update at the moment.
Step 6: Restart your computer after the update to activate the changes.
How to Update Windows 11 – HP Printer Won’t Print Certain Documents
To update Windows 11, do the following steps:
Step 1: Click on the “Start/Windows” icon on the taskbar.
Step 2: Click on the “Settings” icon.
Step 3: Click on “Windows Update”
Step 4: Click on “Check for Updates.”
If you find any available updates, install them.
If you don’t find any available updates, then it means that your Windows 10 computer doesn’t require an update at the moment.
Step 5: Restart your computer after the update to activate the changes.
If your HP printer won’t print certain documents even after updating your Windows computer, do the next troubleshooting.
3. Update your Microsoft Office Version – HP Printer Won’t Print Certain Documents
To update your Microsoft Office version, use any of the methods below.
How to Update Microsoft Office from a Microsoft Office app – HP Printer Won’t Print Certain Documents
To update your Microsoft Office from a Microsoft Office app, do the following steps:
Step 1: Open a Microsoft Office app of your choice.
Step 2: Create a blank document.
Step 3: Click on “File.”
Step 4: Click on “Account.”
In case you are working with MS Outlook, click on “Office Account.”
Step 5: Check under the “Product Information” section and then click on “Update Options.”
Step 6: Click on the “Update Now” button.
Note: If you can’t find “Update Now,” then you should click on “Enable Updates.” Doing this should reveal the “Update Now” button.
Step 7: Close the Window that displays “You’re up to date” once Microsoft Office completes its update check and installation.
Step 8: Restart your computer after the update to activate the changes.
Note: You can “View Updates” or “Disable Updates” using the button labeled “Update Options.”
How to Update Microsoft Office from the Microsoft Store – HP Printer Won’t Print Certain Documents
To update your Microsoft Office from the Microsoft Store, do the following steps:
Note: This method works best for users that bought the Microsoft Office from the Microsoft Store.
Step 1: Close all the Microsoft Office apps.
Step 2: Go to the Microsoft Store.
Step 3: Click the account icon and confirm that you are signed into your Microsoft account that is linked to your Office license.
Step 4: Click the “More” icon (3 horizontal dots).
Step 5: Click on “Downloads and Updates.”
Step 6: Click on the “Get Updates” button.
Note: In case you click on “Get Updates” and get this message: “You’re good to go,” then it means your Microsoft Office is up to date.
Step 7: Restart your computer after the update to activate the changes.
If the above methods do not work, you can try the following:
i. Confirm that your computer has an active internet network connection.
ii. If you only find the button labeled “About” and not “Update Options,” then it means that you are using a volume license install. Another reason could be that your organization is managing the Microsoft Office updates via Group Policy. You can contact Microsoft Update for further assistance if the first issue is the case. If the second issue is the case, then you should talk to your company’s administration.
iii. Do the following if your Microsoft Office apps won’t open when you try to update Microsoft Office:
- Navigate to your computer’s “Control Panel.”
- Click on “Programs.”
- Select “Uninstall a program.”
- Choose your Microsoft Office version.
- Click on “Change” in the bat at the top of the screen.
- Click on “Quick Repair.”
- Click on “Repair.”
In case this selection doesn’t work, select “Online Repair.” If that doesn’t work, then you need to uninstall and then reinstall Microsoft Office.
4. Disable UAC – HP Printer Won’t Print Certain Documents
To disable UAC, do the following steps:
Step 1: Click on the “Start/Windows” icon/button on the taskbar.
Step 2: Click on “Control Panel.”
Step 3: When the control panel window opens, click on the search box.
Step 4: Type: “uac”
Step 5: Click on “Change User Account Control Settings.”
Step 6: move the slider for UAC to the position with the description “Never notify.”
Step 7: Click on “OK.”
Step 8: If you get a prompt to enter or confirm the administration password, enter the password or confirm.
Step 8: Restart your PC to effect the setting change.
Read this article: HP Printer Won’t Print [Proven Solutions] if your HP printer won’t print other files to learn how to resolve the problem.
5. Allow Full Permission – HP Printer Won’t Print Certain Documents
To allow full permission, do the following steps:
Step 1: Open the “Run” Command.
To do this, press these keys on your keyboard at the same time: “Windows” and “R”.
Step 2: When the run dialog box opens, type this in the search field: Spool
Step 3: Press the “Enter” key on your keyboard or click on “OK.”
Step 4: Right-click on “Printers.”
Step 5: Click on “Properties.”
Step 6: Click on the tab labeled “Security.”
Step 7: Click on “Edit.”
Step 8: When the entries are displayed, allow “Full permission” for all the displayed entries.
Step 9: Click on “Apply.”
Step 10: Navigate to “Devices and Printers.”
Step 11: Right-click on your HP printer.
Step 12: Click on “Printer Properties.”
Step 13: Click on the tab labeled “Security.”
Step 14: Click on “Edit.”
Step 15: When the entries are displayed, allow “Full permission” for all the displayed entries.
Step 16: Click on “Apply.”
Step 17: Restart your PC.
After the restart, print a document.
If your HP printer won’t print certain documents even after allowing full permission, move on to the next solution.
6. Uninstall your HP Printer from the Root Level and then reinstall it – HP Printer Won’t Print Certain Documents
To uninstall your HP printer from the root level and then reinstall it, click this link: How to Uninstall HP Printer from its Root Level and then Reinstall it – HP Printer Assistant Error Opening External Application and then follow the steps we shared.
If uninstalling your HP printer from the root level and then reinstalling it does not resolve the problem, then you have to contact HP Customer Support for further assistance.
