In this article, we will guide you on how to resolve the HP printer not responding to iPhone problem.
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HP Printer Not Responding to iPhone [Troubleshooting Methods]
We will share with you 3 troubleshooting methods to fix the HP printer not responding to iPhone problem. We will begin with the most straightforward of the troubleshooting methods. We recommend that you begin with the first method and only try others when it fails to resolve the HP printer not responding to iPhone problem.
Troubleshooting Method 1 – HP Printer Not Responding to iPhone
Do the following in the presented order. Do not skip to the next task without confirming whether the HP printer not responding to iPhone problem has been resolved.
1. Troubleshoot your Printer’s Wireless Connection
To troubleshoot your HP printer’s wireless connection, do the following checks:
i. The network connection is poor
If the network connection is poor, you should move your printer and your iPhone closer to your wireless router. After changing the location of your devices, check for improvement in the quality of the network signal.
You can test the network signal by visiting a website using your iPhone to confirm that the connection’s signal is now strong.
If you discover that the Wi-Fi is intermittent or slow, simply restart your wireless router. To do this, remove the power cable from your HP printer, and then wait for about 15 seconds before reconnecting the cable.
ii. Your HP printer is in sleep mode or off
To wake your HP printer or turn it on, press your printer’s power button. In some models, touching the printer’s control panel will wake and put the printer in a ready state.
You should bear in mind that at times, your HP printer might have “Offline” status when it is ready. Therefore, you should not be deceived in such a case.
iii. Check the connection status of your HP printer
Ensure that the signal of your wireless network is on. Also, make sure that your HP printer and your iPhone are on the same wireless network. If your HP printer is designed with a LED indicator beside the wireless button or icon, confirm and ensure that the LED indicator is turned on. If the light blinks or is off, then it means that your HP printer is not connected to your wireless network.
iv. Reconnect your HP printer to your wireless network
Move your HP printer to be within the signal range of your wireless router. After doing that, reconnect your printer to your wireless network.
- Touchscreen control panel HP printers: Open your printer’s “Network”, “Wireless Settings” or “Setup” menu. After that, carry out the on-screen instructions to choose the name of the network and then enter the network’s password.
- No touchscreen control panel HP printers: Press down the printer’s “Wireless” button until the printer’s wireless LED indicator begins to flash or for about 5 seconds. Within 2 minutes, press down your router’s WPS button until you see the connection between both devices begin. Once the connection is complete, your printer’s wireless LED indicator will stop flashing.
- HP Tango, Deskjet 6400 and 6000, Envy 6400 and 6000 printers: Press down your printer’s “Wi-Fi” and “Power” buttons at the same time for about 5 seconds until you see the blue bar flash. Within 2 minutes, press down the Wi-Fi Protected Setup (WPS) button on your wireless router until you see the connection between both devices begin. Once the connection is complete, your printer’s blue bar will stop flashing.
v. Restart your devices
Restart your HP printer and your iPhone. This is done to clear any error conditions that might be affecting the devices and causing the HP printer not responding to iPhone problem.
vi. Print out a Wireless Test Report
Go to the HP Customer Support official website, and then run a search for your printer’s model “self-test page”. You should find a document in the search result that will guide you on how to print a test report on your HP printer and also how to evaluate the test report.
vii. Enable your iPhone’s Bluetooth to enable the HP Smart app setup
Enable your iPhone’s Bluetooth to enable the HP Smart app to detect your HP printer to set up the connection.
2. Enable the AirPrint Feature via HP Smart App
How to Enable the AirPrint Feature via HP Smart App
Do the following to enable the AirPrint feature via HP smart app on your iPhone:
Step 1: Open the HP Smart app.
In case you don’t have this app, go to the App Store to download it.
Step 2: From the home screen, choose the image or name of your HP printer.
Step 3: Choose “Printer Home Page (EWS)” or “Advanced Settings” under the “Advanced” section.
Step 4: Choose “Network”. Now, look for the “AirPrint” option.
If it doesn’t display the AirPrint option, then it means your HP printer doesn’t support this feature. Therefore, you should try alternative printing methods. A good example is Wi-Fi Direct.
If it displays the AirPrint option, choose this option, and then choose “Status”.
Step 5: When a prompt asks you to visit a webpage with HTTPS-enabled security, tap “Redirect to HTTPS” or “OK”.
Step 6: When this message is shown: “connection is not private”, choose “Show Details” or “Advanced”, and then choose “visit this website” or “Proceed to 192.168.x.xx”.
Step 7: Choose “Turn on AirPrint” under the “AirPrint Status” option.
3. Print Using Alternative Methods
If the HP printer not responding to iPhone problem cannot be fixed using the steps above, try to print using alternative methods. You can check the HP Smart app to guide you on how to use other methods or you can just print via Wi-Fi Direct.
In the event that method 1 fails to fix the HP printer not responding to iPhone problem, do method 2 below.
Troubleshooting Method 2 – HP Printer Not Responding to iPhone
Do the following in the presented order. Do not skip to the next task without confirming whether the HP printer not responding to iPhone problem has been resolved.
1. Update your HP Printer Firmware
Updating your HP printer firmware might fix the HP printer not responding to iPhone problem, and you can use two methods to do this. You can either update the firmware using your printer directly or you can get the firmware from HP Official Software and Driver Downloads page.
To update your HP printer firmware via the printer itself, you can perform the update from your printer’s HP ePrint menu. Alternatively, you can find your printer’s update feature located in the “Settings”, “Service”, or “Setup” menu.
If you want to update the firmware from the official webpage, visit https://support.hp.com/redirect/hub/s-002, and then type the model of your HP printer in the search box. In the list of available downloads, look for and select “Firmware”. Follow the on-screen instructions to download and install the firmware.
Check if the HP printer not responding to iPhone problem has been resolved.
If it is resolved, don’t do the next solution.
However, if it isn’t resolved, do the next solution.
2. Update your iPhone to the Newest Software Version
How to update your iPhone to the Newest Software Version
To update your iPhone to the newest software version, do the following:
Step 1: Open your iPhone’s “Settings” app.
Step 2: Tap “General”.
Step 3: Tap “Software Update”. This action will cause your iPhone will then search for the newest iOS update.
Step 4: If your device displays an update, tap “Download and Install”.
If you don’t find any updates, then it means your iOS is up-to-date. Therefore, you should skip to the next solution.
Step 5: Install the iOS update by following the instructions on the screen.
If updating the iOS version fails to fix the HP printer not responding to iPhone issue, try the solution below.
3. Restart your HP Printer
Sometimes, a simple restart is all that is needed to fix the HP printer not responding to iPhone problem. However, this fix is usually temporary. Therefore, it is only best if you have something important to print and don’t have the time to thoroughly fix the issue
How to Restart your HP Printer
To restart your HP printer, do these steps:
Step 1: Turn off your HP printer.
Step 2: Wait for about 5 seconds.
Step 3: Turn on your HP printer.
Step 4: Wait for your HP printer to enter Ready mode.
Step 5: Print your documents.
4. Disable Version 6 Internet Protocol (IPv6) on your HP Printer
It has been reported that IPv6 when changed to IPv4 can fix the HP printer not responding to iPhone issue.
How to Disable IPv6 on Touchscreen Control Panel HP Printers
To disable IPv6 on touchscreen control panel HP printers, do the following:
Step 1: On your printer’s control panel home screen, touch the icon for “Wireless”.
Step 2: Tap the icon for “Settings”.
Step 3: Tap “Advanced Settings”.
In the event that the IPv6 setting is “OFF”, then your printer is using IPv4. Therefore, you should skip to solution 5.
If the IPv6 setting is “ON”, touch the toggle to switch it off. Confirm your selection by touching “Yes”.
Step 3: Try to print.
If the HP printer not responding to iPhone issue persists, do the solution below.
How to Disable IPv6 on Non-touchscreen Control Panel HP Printers
To disable IPv6 on non-touchscreen control panel HP printers, you will need to use the printer’s EWS (Embedded Web Server). Follow the steps below to do this:
Step 1: Print out a Network Configuration Page.
If you don’t know how to do this, we recommend that you consult your printer user manual. If you don’t have one, you can check the internet for a digital user manual.
Step 2: On the Network Configuration Page, find this: “URL(s) for Embedded Web Server”.
Step 3: Open an internet browser on a computer that is connected to the wireless network you are using.
Step 4: Type the URL you found in step 2 in the browser’s address bar.
Step 5: Press the “Enter” key on your keyboard. This action will display your HP printer’s Embedded Web Server (ESW).
If the page is blank, you should use another internet browser.
Step 6: Click on “Network”.
Step 7: Click on “Network Protocols”. This action will display the screen for “General Network Protocols”.
Step 8: Choose “Enable IPv4 only”.
Step 9: Click on “Apply”.
Step 10: Try to print from your iPhone.
If you still experience the HP printer not responding to iPhone issue, do the solution below.
5. Disable the Internet Printing Protocol over HTPPS (IPPS)
How to Disable the Internet Printing Protocol over HTPPS (IPPS)
Warning: Disabling the Internet Printing Protocol over HTPPS also disables print jobs encryption. As a result, this solution is not suitable for printers used in the public or set as public printers.
To disable Internet Printing Protocol over HTPPS (IPPS), do the following:
Step 1: Print out a Network Configuration Page.
If you don’t know how to do this, we recommend that you consult your printer user manual. If you don’t have one, you can check online for a digital user manual.
Step 2: On the Network Configuration Page, find this: “URL(s) for Embedded Web Server”.
Step 3: Open an internet browser on a computer that is connected to the wireless network you are using.
Step 4: Type the URL you found in step 2 in the browser’s address bar.
Step 5: Press the “Enter” key on your keyboard. This action will display your HP printer’s Embedded Web Server (ESW).
If the page is blank, you should use another internet browser.
Step 6: Click on “Network”.
Step 7: Click on “Internet Printing Protocol”.
Step 8: Click on the box beside the option “Internet Printing Protocol over HTTPS (IPPS)” to disable it.
If the box is not checked, do not click on it. In such a case, it means the option has already been disabled.
Step 9: Click on “Save”.
Step 10: Try to print from your iPhone.
If you still can’t print, then it means the HP printer not responding to iPhone issue remains unresolved. Therefore, you should try the last solution in this method.
6. Print Using a Different Method
You can print via the HP Smart app. To do this, get the app from the App Store, and then print from your iPhone via the HP Smart app.
If method 2 fails to fix the HP printer not responding to iPhone problem, do method 3 below.
Troubleshooting Method 3 – HP Printer Not Responding to iPhone
Do the following in the presented order. Do not skip to the next task without confirming whether the HP printer not responding to iPhone problem has been resolved.
1. Restart your Devices
The first thing you need to do is to restart your devices which are your iPhone, HP printer, and router. Issues with these main components are responsible for the HP printer not responding to iPhone problem. Therefore, restarting these devices might just do the trick.
How to restart your iPhone
You can restart your iPhone using any of the methods below deepening on your model:
Non-Face ID-enabled iPhones
To restart non-face ID-enabled iPhones, do the following:
Step 1: Press down your iPhone’s power button until you see “slide to power off” displayed on the screen.
Step 2: Turn off your iPhone by swiping the “Power” icon to the right.
Step 3: Wait for some seconds.
Step 4: Press down your iPhone’s power button until you see the Apple logo displayed on the screen.
Face ID-enabled iPhones
To restart face ID-enabled iPhones, do the following:
Step 1: Press down your iPhone’s side button as well as any of the volume buttons at the same time until you see “slide to power off” displayed.
Step 2: Turn off the iPhone by swiping the “Power” icon to the right.
Step 3: Press down your iPhone’s side button until you see the Apple logo displayed.
How to Restart your HP Printer
To restart your HP printer, do these steps:
Step 1: Unplug your printer’s power cable from the electric outlet.
Step 2: Wait for some seconds.
Step 3: Plug your printer’s power cable back into the electric outlet.
Your HP printer should automatically power on. If it doesn’t, press the power button.
Step 4: Wait for your HP printer to enter Ready mode.
How to Restart your Wireless Router
To restart your wireless router, do these steps:
Step 1: Unplug your router’s power cable from the electric outlet.
Step 2: Wait for some seconds.
Step 3: Plug your router’s power cable back into the electric outlet.
Step 4: Press the power button to turn on your router.
After restarting your devices, check if the HP printer not responding to iPhone problem has been fixed.
If the problem persists, do the solution below.
We recommend that you read this article: HP Printer Is Not Responding [Proven Solutions] where we discuss other HP printer not responding issues that we couldn’t cover in this article.
2. Turn off your iPhone’s Bluetooth & Wi-Fi and then turn them on again
In some cases, doing the above can fix the HP printer not responding to iPhone issue.
How to turn off your iPhone’s Bluetooth & Wi-Fi and then turn them on again
To turn off your iPhone’s Bluetooth and Wi-Fi and then turn them on again, do these steps:
Step 1: Open the “Settings” app on your iPhone.
Step 2: Tap “Bluetooth”.
Step 3: Tap the toggle switch at the upper part of your iPhone’s screen just beside “Bluetooth”.
When you do this step, the switch will become white showing that the Bluetooth has been turned off.
Step 4: Tap the toggle switch again to turn on the Bluetooth.
The switch will become green to indicate that the Bluetooth is now on.
Step 5: Go to “Settings” again.
Step 6: Tap “Wi-Fi”.
Step 7: Tap the toggle switch located at the upper part of your iPhone’s screen just beside “Wi-Fi”.
When you do this step, the switch will become white showing that the Wi-Fi has been turned off.
Step 8: Tap the toggle switch again to turn on the Wi-Fi.
The switch will become green to indicate that the Wi-Fi is now on.
After you have done the above steps, check if the HP printer not responding to iPhone issue is fixed.
If it is not, do solution 3.
3. Update your iPhone’s Software Version and your HP Printer Software
An outdated iOS version might lead to the HP printer not responding to iPhone issue as well as other issues. Therefore, you need to update the iOS frequently.
To update your iPhone’s software version, follow the steps we shared earlier under the “How to update your iPhone to the Newest Software Version” subsection.
Outdated printer software might also be the culprit behind the HP printer not responding to iPhone issue. Therefore, just like with your iPhone’s iOS, you need to update the software of your printer.
To update your HP printer software, click on this link: HP Printer Not Printing 4×6 – Update and Get the Full Feature Software for your HP Printer, and then follow the instructions we shared.
You should check if the HP printer not responding to iPhone problem has been resolved after doing the above.
If it is unresolved, do the next solution.
4. Forget your HP Printer as a Bluetooth Device on your iPhone
During the initial connection via Bluetooth between your iPhone and your HP printer, your iPhone saves the device’s data thereby establishing a connection pattern and process for your printer. If the pattern and process change, it can cause the HP printer not responding to iPhone issue.
Therefore, forgetting your HP printer and pairing again allows both devices to establish a new connection that is independent of the initial connection and its issue.
How to forget your HP Printer as a Bluetooth Device on your iPhone
To forget your HP printer as a Bluetooth Device on your iPhone, do the following:
Step 1: Open the “Settings” app on your iPhone.
Step 2: Tap “Bluetooth”.
Step 3: Check the “My Devices” list for your HP printer.
Step 4: Tap on the information icon next to your HP printer name.
Step 5: Tap on “Forget This Device”. This action will make your iPhone forget your HP printer.
Step 6: Go to “Settings” again.
Step 7: Tap “Bluetooth” to reconnect your iPhone and HP printer.
Step 8: Locate your printer’s name under “Other Devices”.
Step 9: Tap on your HP printer name to begin pairing with your iPhone.
Check if these steps fixed the HP printer not responding to iPhone problem.
If it didn’t, do the solution below.
5. Reset your iPhone’s Network Settings
When you reset your iPhone’s network settings, you are erasing the cellular, Wi-Fi, Bluetooth, and VPN settings and then restoring them to the default factory settings. After you perform this task, you will have to enter passwords for the Wi-Fi again as well as reconnect to formerly paired Bluetooth devices.
How to reset iPhone Network Settings
To reset iPhone network settings, do these steps:
Step 1: Open your iPhone’s “Settings” app.
Step 2: Tap “General”.
Step 3: Tap “Transfer or Reset iPhone”.
Step 4: Tap “Reset”.
Step 5: Tap on “Reset Network Settings”.
Step 6: Tap “Reset Network Settings” to confirm your choice. This action will turn your iPhone off and then reset the network settings before turning on your device.
Check if the reset fixed the HP printer not responding to iPhone issue.
If it didn’t, do the next solution.
6. Contact Apple
If the solutions above fail to resolve the HP printer not responding to iPhone problem, then you need to contact Apple by going to Apple’s support website. You should be able to speak to a representative via online chat, phone call, or set up an appointment at the Apple Store in your community.
7. Contact HP
If contacting Apple doesn’t fix the HP printer not responding to iPhone problem, you have to contact HP via this link: https://support.hp.com/us-en/contact. You can schedule a repair for your HP printer if the problem cannot be resolved remotely by the customer service agent.
