This article will provide you with troubleshooting steps to fix the HP printer not printing PDF in color problem.
HP Printer Not Printing PDF in Color [Troubleshooting Steps]
To fix your HP printer not printing PDF in color problem, do the following troubleshooting steps to fix the problem:
1. Run Repair Installation on Adobe Reader
You can troubleshoot this HP printer problem by running Repair Installation on Adobe Reader.
How to Run Repair Installation on Adobe Reader
To run Repair Installation on Adobe Reader, do the following:
Step 1: Open Adobe Reader on your computer.
Step 2: Click on “Help”.
Step 3: Click on “Repair Installation”.
The troubleshooter will then run and fix any problem that the program might have encountered. Once it is done, try to print the PDF again.
If you still encounter the HP printer not printing PDF in color problem, do the next solution.
In this article: HP Printer Not Printing [Issues & Solutions], we will guide you on how to fix other HP printer not printing issues.
2. Uninstall Adobe Reader via a Cleaner Tool and then Reinstall the Program
To uninstall Adobe reader via a cleaner tool and then reinstall it, do the following:
Step 1: Download the Adobe Reader and Acrobat Cleaner Tool.
Step 2: Once the download is complete and the tool is installed on your computer, launch the cleaner tool.
Step 3: Follow the on-screen instructions to uninstall Adobe Reader.
Step 4: Once the uninstallation is complete, go to this website to download Adobe Reader DC.
Step 5: After downloading the program, install it on your computer.
Step 6: Open the Adobe Reader DC and try to print the PDF again.
If the HP printer not printing PDF in color problem persists, do the next solution.
3. Update your HP Printer Firmware
To update your HP printer firmware, click HP Printer Not Printing but Connected – Update your HP Printer Firmware, and then follow the instructions provided depending on the type of computer your printer is connected to.
After updating your HP printer firmware, check if the HP printer not printing PDF in color problem is resolved.
If it isn’t, do the next solution.
4. Reinstall your HP Printer Driver
To reinstall your HP printer driver, click HP Printer Errors and Solutions – Reinstall your Printer Drivers, and then follow the steps provided.
Check if your HP printer not printing PDF in color problem is fixed.
If the problem isn’t resolved, try the next solution.
5. Select your HP Printer Driver in Printer Properties
To select your HP printer driver in printer properties, do the following:
Step 1: Go to your computer’s printer properties or printer preferences.
Step 2: Click on the tab labeled “Advanced”.
Step 3: Click on the drop-down arrow for “driver”.
Step 4: Select the name of your HP printer driver from the list.
After doing the above, close the window and then print the PDF again.
If you still encounter the HP printer not printing PDF in color problem, try the solution that follows.
6. Print via HP Smart
You can use the HP Smart App to print your PDF if none of the solutions above work. If you don’t have the app, click here to download it on your Windows and here for your Mac. After downloading and installing the HP Smart App, launch it and then use it to print the PDF.
If the PDF doesn’t print in color via the HP Smart App, then do the last solution.
7. Contact HP Customer Support
At this point, you need to contact HP Customer Service for further assistance and support. As you interact with the agent, they will provide you with solutions to resolve the problem. If those solutions do not work, then they will schedule a date when a technician will be sent to service your printer. The repair will be done for free if your printer is still under warranty.
This service is not available in all regions; therefore, you need to verify that you have access to this service in your region.