To fix the HP printer not printing on glossy paper problem, do the troubleshooting steps provided in this article.
HP Printer Not Printing on Glossy Paper [Troubleshooting Steps]
Do the following troubleshooting steps in the given order to fix the HP printer not printing on glossy paper problem.
1. Ensure you Load the Paper Correctly
Loading the paper wrongly is usually the cause of the HP printer not printing on glossy paper. If you are experiencing this issue, you need to check if you load the paper correctly.
In most cases, you need to load the glossy paper face down in the printer’s input paper tray. However, you should consult your printer user manual to learn how to load the glossy paper in your HP printer since the instructions might vary from model to model.
This article: HP Printer Not Printing [Issues & Solutions] covers most of the HP printer not printing issues that users have encountered over the years.
2. Confirm that the Paper meets your Printer’s Specifications
Most HP printers have specifications that the paper you intend to use must meet. One of the most important specifications you should consider is the weight of the paper.
If the weight of the paper you are loading into your printer is heavier than the printer’s specifications, the printer might not pick the paper. Even if it does, the printer might not print.
Also, your printer might not be designed to print on glossy paper. Therefore, you need to find out if your printer is designed to print on glossy paper. To find out, check your printer user manual. In case you don’t have the manual, check online for it.
3. Ensure you Selected the Right Settings
Printing on glossy paper is different from printing on normal plain paper. As a result of this, you need to ensure that you select the right settings. For instance, you need to ensure that you select the right paper size that corresponds with the loaded paper. Another thing is to ensure that you choose the correct paper type.
To confirm and change the print settings of your HP printer, we recommend that you click this: HP Printer Not Printing Color – Check your Print Settings and follow the instructions we shared under the “Check your Print Settings”.
4. Low or Empty Cartridge
A low or empty cartridge can also cause the HP printer not printing on glossy paper problem. In this case, you need to confirm the ink level of the cartridge and then replace anyone that is low or empty.
To confirm the ink level of your printer by following the instructions we shared here: HP Printer Black Ink – How to Check HP Printer Estimated Ink Levels under the “How to Check HP Printer Estimated Ink Levels” section.
After checking the ink and you discover that a cartridge needs to be replaced, click HP Printer Not Printing Color – How to Replace Ink Cartridges, and then follow the instructions under the “How to Replace Ink Cartridges” section to replace your HP printer ink cartridges.
5. Uninstall and then Reinstall your HP Printer Driver
An issue with your HP printer driver can cause the printer not to print on glossy paper. Therefore, the solution is to uninstall and then reinstall the driver.
To uninstall and reinstall your HP printer, we recommend that you follow the instructions here: HP Printer Won’t Scan to Computer – How to Uninstall and then Reinstall HP Printer under the “How to Uninstall and then Reinstall HP Printer Software” section.
After reinstalling the driver, check if the HP printer not printing on glossy paper problem is resolved.
If it is not, do the final troubleshooting below.
6. Service your HP Printer
If all the solutions above fail to resolve the HP printer not printing on glossy paper problem, then you need to service your HP printer.
To service your HP printer, contact HP Customer Service. They will then fix a date when the servicing of your printer will be carried out. If your printer is still under warranty, you don’t have to pay the repair fee.
In the event that the product is severely damaged beyond repair, you’ll be provided with a replacement free of charge.