Do you have an HP printer blue screen problem? Then, keep reading this article where we will discuss how you can fix this printer problem.
Table of Contents
Why Does My HP Printer Have a Blue Screen? [Answer]
The following are the most common reason why your HP printer is showing a blue screen:
1. Outdated router firmware
2. Missing drivers
3. Overheating
How Do I Fix The Blue Screen on My HP Printer
Do the following steps to fix the blue screen on your HP Printer:
1. Power Reset Your Printer
Doing a power reset on your HP printer will solve the blue screen on HP Printer issue if overheating is the cause of the problem.
How to Power Reset an HP Printer
Do the following to power reset your HP printer:
Step 1: While the printer is still turned on, unplug its power cord from where it is plugged into the printer.
Step 2: Now, remove the power cord out of the electrical socket.
Step 3: Wait for about 60 seconds.
Step 4: Reconnect the cord back to the electrical socket. HP recommends that you plug your HP printer’s power cord directly in your wall outlet.
Step 5: Plug the cord back into your printer.
Step 6: Switch the printer back on.
The major reason why the blue screen on an HP printer problem happens is due to overheating when your device is carrying an excessive load. Therefore, some preventive measures you can take against this problem include:
1. Do not run multiple programs at a time.
2. Do not play games during print jobs.
3. Free up some space on your device if you’re running low on available space.
2. Update Your Router Firmware
How to Update Your Router Firmware
Do the following to update your router’s firmware:
Step 1: Open the web browser on your PC.
Step 2: From there, search for your router’s website
Step 3: Once the website comes up, fill in your login information such as password or username.
Step 4: If it is your first time logging in, you would have to sign up. In this case, simply click on “sign-up”. Provide all the necessary details and then sign in.
Step 5: After you have logged in, select options, then settings.
Step 6: Select advance and administration.
Step 7: Next, select router update, then select “check”.
Step 8: Your system will start searching for updates.
Step 9: When the update option comes up, select yes.
Step 10: The updated router firmware will begin downloading.
3. Install HP Printer Driver
How To Install HP Printer Driver
Do the following to install an HP printer driver:
Step 1: On your PC browser, open HP official website.
Step 2: Once the website opens, select “Support & Drivers”, next select “Driver & Software”.
Step 3: Input your printer’s model number.
Step 4: Click on “Search”.
Step 5: Now, select the operating system of the PC you are using and then click “Download”. The HP printer driver will start downloading.
Step 6: Once the download is complete, open the downloaded file from your browser’s download folder.
Step 7: Follow the on-screen prompts to complete the installation.
Note: These solutions will fix the blue screen error on the following HP printer models as well: HP Envy 4520 and HP Envy 5530.
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How to Fix HP Printer Blue Screen Error Code c4eba341
Do the following solutions to fix your HP printer blue screen error code c4eba341:
1. Power Reset Your Printer
To reset your printer, simply follow the steps in the “How to power reset an HP printer” section of this article.
After the printer comes back on, leave it idle for a while, like 60 seconds. Afterward, print any document to see if the HP printer blue screen error c4eba341 has been fixed. If it persists, go to the next solution.
Note: This solution also applies to the following issues, HP Printer Blue Screen Error B305dff9 and HP Printer Blue Screen Error B305a901.
2. Restore msvcp90d.dll Registry File
How to Restore msvcp90d.dll Registry File
Do the following steps to restore the msvcp90d.dll registry file on your computer:
Step 1: From the computer’s registry, look for the dll file.
Step 2: If the file isn’t there, open your computer’s Recycle Bin.
Step 3: Look for the mscvcp90d.dll file here.
Step 4: Once you find the file, right-click it and then choose “Restore”.
Step 5: Go back to the registry and see if the file has been restored.
Step 6: Once you have seen the recovered file, restart the computer.
Once the computer comes back on, print a document to see if the problem has been solved. If not, go to the next solution.
3. Uninstall Then Reinstall Your Printer Driver
How to Uninstall HP Printer Driver
Do the following steps to uninstall an HP printer driver:
Step 1: From your computer desktop, open the folder “HP”.
Step 2: Look for your printer with its model number and name.
Step 3: Choose your printer and then click “Uninstall”.
Step 4: Finally click on “Next”.
Once the un-installation process is complete, follow the steps in the “How to Install HP Printer Driver” section of this article to reinstall the printer driver.
If after doing all these, the problem persists, then we advise you to contact HP Support for further assistance.
HP Printer Blue Screen 04358a98 [What to Do]
When you have an HP printer blue screen 04358a98 error code, you have to contact HP printer customer services. This error code could be due to a hardware problem.
If your machine’s warranty period has not elapsed, chances are you will get a replacement printer.
HP Printer Blue Screen Flashing Lights [Reason & Solution]
Your HP printer may freeze while all the machine’s control panel lights start flashing when you try connecting to a wireless network because of an updated firmware on your router. This problem is known to occur with some local ISP in certain European countries.
This problem often occurs when the Ubee models UVW321B and EVW3226 are used.
Below are steps on how to solve the issue.
How to Fix HP Printer Flashing Lights Blue Screen
Do the following steps to solve the flashing lights problem on your HP printer:
1: Update Your Router Firmware
Follow the steps in the “How to update your router firmware” section of this article if your router firmware isn’t updated.
If it is updated, go to number 2.
2: Get The IP Address of Your Router
You can get the IP address of your router from any Windows device or PC that is connected to the router.
How to Get The IP Address of Your Router on Windows
Do the following to get your router IP address on Windows
Step 1: Search “Command Prompt” on your Windows search option and then click on it from the results.
Step 2: Next, type in ipconfig then press your Enter key.
Step 3: Check the list for “Wireless LAN”.
Step 4: You will see the following: Default Gateway, IPv4 Address, and Subnet Mask. Write the numbers somewhere close.
3: Restore the Network Defaults on the Printer
How to Restore Network Defaults on HP Printer
Do the following to restore network defaults on your HP printer:
For Touchscreen HP Printers
Step 1: Disconnect your router from power or switch it off.
Step 2: Restart your printer.
Step 3: On your printer, touch the icon for “Wireless”, then the icon for “Settings”.
Step 4: Scroll through the options and then select “Restore Network Defaults”.
Step 5: You will get a confirmation prompt, select “Yes” to proceed.
Step 6: You will get a message telling you the restoration has been successful. Touch your home button afterward to exit the setting window.
For Non-Touchscreen Printers
Step 1: Disconnect your router from power or switch it off.
Step 2: Restart your printer.
Step 3: Simultaneously press the cancel and wireless buttons. Hold on to them for about 3 seconds.
Step 4: The printer’s wireless light should start blinking. If it does, the restoration is complete, if it doesn’t, then you probably did not do it right. In this case, you have to repeat step 3 until the wireless light starts to blink.
4. Use Wi-Fi Direct or HP Wireless Direct to Secure a Connection
Connecting your printer via Wi-Fi Direct or HP Wireless Direct grant you access to your printer’s network settings via the embedded web server (EWS).
How to Connect To an HP Printer Using Wi-Fi Direct or HP Wireless Direct
Do the following to connect your HP printer using Wi-Fi Direct or HP Wireless Direct
For Touchscreen HP Printers
Step 1: Touch your printer’s Wi-Fi Direct or HP Wireless Direct icon. Or, open your printer’s Wireless Settings or Network Setup menu, then select Wi-Fi Direct or HP Wireless Direct. Switch on your connection.
Step 2: Select “On with Security”. Write your security passcode somewhere.
Step 3: Select “OK”.
Step 4: Now, click your network icon on your computer. From the available networks list, select and connect to your HP printer.
Step 5: If your printer isn’t on the list, disconnect the current connection, then take the PC closer to your printer or vice versa.
Step 6: Now, type in that security passcode we got in step 2, then click on “OK”.
Step 7: If you get a message asking “Do you want to find PCs, devices, and content…”, select “No”.
Step 8: Finally, select “Close”.
For Non-Touchscreen HP Printers
Step 1: Press either the Wi-Fi Direct or HP Wireless Direct button and hold for about 3 seconds.
Step 2: The light close to the button you pressed should come on. A page with information on using Wi-Fi Direct or HP Wireless Direct should automatically print too. If it doesn’t, print the information page yourself.
Step 3: Now, click your network icon on your computer. From the available networks list, select and connect to your HP printer.
Step 4: If your printer isn’t on the list, disconnect the current connection, then take the PC closer to your printer or vice versa.
Step 5: Now, type in that security passcode, then click on “OK”.
Step 6: If you get a message asking “Do you want to find PCs, devices, and content…”, select “No”.
Step 7: Finally, select “Close”.
Click here for a detailed guide on how to connect an HP printer.
5. Assign Your Printer an IP Address
Now that your PC is properly connected to your printer via Wi-Fi Direct or HP Wireless Direct, you can now use your printer’s EWS to alter the network settings and put an IP address for your printer. The IP address that will be assigned would work with your Ubee router.
How to Assign Your Printer an IP Address
Do the steps below to assign your printer an IP address:
Step 1: From the PC connected to your printer, open the web browser, then type in http://192.168.223.1. Your computer should display your printer’s website. If you have issues opening the site, then use another browser. Also, ensure your PC has been connected to your printer via Wi-Fi Direct or HP Wireless Direct.
Step 2: Select “Network” and then from the navigation bar by the side, choose “Network Address (IP).
Step 3: Click on “Manual IP”.
Step 4: Now, for your manual IPv4 address first 3 numbers, you are required to fill in your router’s first 3 IPv4 address numbers. You got the number and wrote it in step 2 “Get The IP Address of Your Router”.
Step 5: The fourth number should be filled with any number from 240 to 254. Ensure you don’t pick the same number as the router’s IPv4 address fourth number.
Note: You need to assign an IP address that is well out of your router’s DHCP range. The address must also not be identical to that of any device connected to your network. After doing these steps, if you still encounter the issue, then your router’s DCHP range should be reduced. In which case, you have to get further assistance from your IS provider.
Step 6: For the Manual Default Gateway and Manual Subnet Mask fields, use the same data you got from step 2 “Get The IP Address of Your Router”.
Step 7: Fill in the same data you used in the Manual Default Gateway for the Manual Preferred DNS Server space.
Step 8: Click on “Apply”.
Step 9: Switch the router back on then wait till its network becomes online.
Step 10: From the computer’s EWS window, select “Wireless (802:11).
Step 11: Select “Wireless Setup Wizard”.
Step 12: Follow the onscreen steps to secure a connection between your router and printer.
Step 13: Connect the wireless network to your computer again.
Why is My HP Laptop Showing A Blue Screen? [Why & Solution]
Your HP laptop is showing a blue screen due to some Microsoft Windows updates. The issue will typically occur when you try doing a print job. This may be why you think your HP printer is causing the blue screen of death.
To fix the problem, you have to uninstall the update.
How to Fix HP Blue Screen Of Death
Do the following to fix the blue screen of death on your HP laptop:
Step 1: Click on the Windows start button. Then open “Control Panel”.
Step 2: Open “Programs”, then select “Uninstall Programs”.
Step 3: Select “Newly installed updates”.
Step 4: Use the search box to search for the update that you want to uninstall.
Step 5: Now, select the uninstall option.
Step 6: Once the program is completely uninstalled, restart your computer. This may take a while, sometimes, even more than one hour.
The video below is a visual representation of the above steps
Microsoft Windows Updates That Causes the Blue Screen of Death
The following are the Microsoft Windows updates that have been noted to cause BSOD:
1. Windows 7 SPI – KB5000851 and KB5000841
2. Windows 10 version 20H2 and 2004 – KB5000802 (OS Builds 19042.867 and 19041.867)
3. Windows 10 version 1909 – KB5000808 (OS Build 18363.1440)
4. Windows 10 version 1809 – KB5000822 (OS Build 17763.1817)
2. Windows 10 version 1803 – KB5000809 (OS Build 17134.2087)
Why Is My HP Printer Printing in Blue? [Reason & Solutions]
Your HP printer may be printing in blue rather than black if the printhead is dirty or the driver or is faulty.
How to Fix HP Printer Printing In Blue
Do the following to fix your HP printer printing in blue issue:
1. Clean Your Cartridges
How to Clean Your HP Printer Cartridges
Do the following to clean your HP printer cartridges:
From Your Computer
Step 1: Open your printer’s software on the computer.
Step 2: Select “Printer Actions” by double-clicking on it.
Step 3: Select “Maintenance Tasks”. HP Toolbox will open.
Step 4: Click on the tab “Device Services”.
Step 5: Select “Clean Ink Cartridges”. You will get on-screen steps on how to complete the cleaning process.
Step 6: Once the cleaning is complete, click on Print. Your HP printer will automatically print the test page. If the problem persists, carry out a level 2 cleaning by simply following the instructions on the screen.
On Your Printer
Step 1: Press your printer’s power button and hold on to you.
Step 2: While still holding your power button, do any of these:
Level 1: Press your Resume key 6 times.
Level 2: Press your Resume key 5 times.
Level 3: Press your Resume key 7 times.
Step 3: Let go of the power key. The printer should start cleaning. You would hear the machine’s internal parts moving if the cleaning is done correctly.
Note: Only use the next cleaning level if the results you got from the last level weren’t satisfactory.
2. Uninstall and Reinstall Your Printer Software
Simply follow the steps in the “Uninstall Then Reinstall Your Printer Driver” section of this article to do this.
