HP OfficeJet 5745 Printer Stopped Working After Power Surge

If your HP OfficeJet 5745 printer stopped working after power surge, it’s important not to panic. In this guide, we are here to help you with a detailed step-by-step guide to get your printer back to its functional state.

HP OfficeJet 5745 Printer Stopped Working After Power Surge
Image Source: HP

Understanding the Issue

If your HP OfficeJet 5745 printer stopped working after power surge, it indicates a disruption in the electrical circuit, possibly causing damage to the internal components of the printer. Power surges can occur due to various reasons such as lightning strikes, power outages, or fluctuations in the electricity supply.

Understanding that this is a common issue that many users face can be reassuring. It’s a problem that has solutions, which we will explore in this guide.

Preliminary Steps

Before we get into the advanced troubleshooting techniques, there are a few simple preliminary checks you should carry out to identify the root cause of the problem with your HP OfficeJet 5745 printer which stopped working after a power surge. These steps will guide you in understanding the issue better:

Check the Power Outlet: The first thing to do is to ensure that the power outlet is functioning properly. Sometimes, the issue might be with the power outlet and not the printer. Plug another electronic device, like a mobile charger or a lamp, into the power outlet to see if it is working properly.

Inspect the Power Cord: The power cord can sometimes be the culprit. Check it for any signs of fraying, burns, or other damages. Also, ensure that it is securely connected to both the printer and the power outlet. Sometimes, loose connections can prevent the printer from powering up.

If you need to replace your HP printer power cord, this Printer Power Cord Cable listed on Amazon is compatible with HP OfficeJet Pro 4630, 3830, 8600, 4655, 6600, 6978, 6968, 8610, 8620, 8625, 8630, 8710, 8720, 5740, 5745, 5255, 200, 250, 3930, 4632, 4635, 4650, 4652, 6100, 6600, 6700, 9658, and 6830.

Wait and Restart: After checking the power outlet and cord, unplug the printer and wait for about 10-15 minutes. This waiting period can sometimes reset minor glitches that occur due to power surges. After waiting, try to power on the printer to see if the problem is resolved.

Step on How to Fix ‘HP OfficeJet 5745 Printer Stopped Working After Power Surge’ Problem

If the preliminary steps do not resolve the issue, don’t worry. We have put together a step-by-step troubleshooting guide to help you get your HP OfficeJet 5745 printer working again after it stopped functioning due to a power surge. These steps are detailed to ensure you do not miss out on any crucial information:

Visual Inspection

Start with a detailed visual inspection of the printer.

Unplug the printer from the power source and inspect all visible areas for any signs of physical damage such as burns or broken parts, especially focusing on the power port and USB connections.

Ensure to check that no foreign objects are stuck in any part of the printer.

Reset the Printer

If no physical damage is apparent, try resetting the printer.

To do this, disconnect it from the power source and wait for at least 60 seconds before reconnecting it.

Power it on while pressing down the ‘resume’ button for about 10 seconds.

This action will reset the printer settings, potentially clearing internal errors caused by the power surge.

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Update the Printer’s Firmware

Sometimes, the solution might be a software update.

Visit the HP official support page to find and install the latest firmware for your HP OfficeJet 5745.

Updating the firmware can sometimes resolve technical glitches that are not visible to the naked eye.

Contact HP Support

If the problem persists after trying all the above solutions, it is advisable to reach out to HP support for professional assistance.

Be prepared to provide them with all necessary details including the printer’s serial number, the nature of the problem, and the steps you have already taken in trying to fix it. This will aid them in offering more targeted assistance.