Encountering issues where your HP c6100 series printer stopped printing after installing new router can be quite stressful. Thankfully, you have come to the right place to find a step-by-step solution to this common problem. We are here to guide you through each phase of the resolution process to get your printer back in operation.
Table of Contents
Step 1: Checking the Connection
Ensuring a robust and secure connection is crucial when you find that your HP C6100 series printer stopped printing after router installation. Let’s walk through the different aspects you need to check:
Ensure the Printer is On: It might seem obvious, but first ensure that the printer is powered on. Check that the power cable is securely plugged in and that the power button is lit.
Verify Router Setup: Double-check the new router’s installation. Make sure it’s correctly configured and functioning properly, with a stable internet connection.
Inspect Wireless Settings: Navigate to the wireless settings on your printer’s screen. Ensure it is connected to the correct network, which should be the network your new router is broadcasting.
Confirm Printer’s IP Address: On your printer, locate and confirm the IP address it is using. This IP address should align with the IP range allocated by your new router to avoid conflicts.
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Step 2: Updating Printer Software
Obsolete software can sometimes be the reason why your HP C6100 series printer stopped printing. To update the software, follow this comprehensive guide:
Visit HP Website: Start by going to the official HP website.
Find Support Page: Locate and click on the support page. Here, input your printer model to find the necessary software updates.
Download Latest Drivers: Find the latest drivers for your specific printer model and download them. Make sure to choose drivers that are compatible with your computer’s operating system.
Install the Drivers: After downloading, locate the setup file and run it to initiate installation. Follow the on-screen instructions carefully to complete the process. A restart of your computer might be required.
Step 3: Reconfiguring Printer Settings
Reconfiguring the printer settings to sync with your new router is a vital step. Here is a detailed procedure to guide you:
Access Control Panel: On your printer, find and access the control panel. This is usually a screen on the printer where you can navigate different settings.
Network Settings: In the control panel, find ‘Network Settings’. Here you can view and edit the details to ensure that they match with your new router settings.
Set IP Address: Assign a static IP address, subnet mask, and default gateway that matches your new router’s configurations. Make sure this IP address is outside your router’s DHCP range to avoid IP conflicts.
Save and Restart: After configuring the settings, save them and restart your printer to apply the new configurations.
Step 4: Running a Test Print
To ascertain that the problem is solved, running a test print is essential. Follow these steps to carry out a test print successfully:
Select a Document: Find a document or a picture on your computer that you would like to print.
Open Print Dialogue: Open the document and navigate to the file menu to select “Print,” or use the shortcut “Ctrl+P” on Windows or “Command+P” on a Mac.
Choose the Right Printer: In the print dialogue box that appears, ensure to select your HP C6100 series printer from the dropdown list of available printers.
Print Settings: Before hitting print, make sure to review the print settings such as paper size, orientation, and quality to suit your preference.
Initiate Printing: Finally, click on the “Print” button and patiently wait to see if the document prints successfully.
Step 5: Contacting Support
If the above steps did not resolve the issue and your HP C6100 series printer stopped printing, it might be time to reach out to HP support. Here is what you should do:
Gather all necessary information including the printer model, serial number, and the details of the issue you are facing.
Contact HP support through their official website or phone number.
Follow the instructions provided by the support agent to troubleshoot and resolve the issue.
We hope that this detailed guide assists you in fixing the issue promptly. Take one step at a time, and you will have a high chance of resolving the problem successfully. Best of luck!