Is your Brother printer not working? If that is the case, then you are in the right place. In this article, we will show you how to fix this problem.
Table of Contents
Why Is Brother Printer Not Working? [Reasons]
Your Brother printer is not working because the established connection shared by your printer and the computer is lost. The lost connection could be due to a wrong setting, incorrect printer driver configuration, etc.
Whatever might be the reasons, with the troubleshooting steps below, you can easily fix this problem:
How to Fix Brother Printer not Working Problem
Follow the process below to fix your Brother printer not working problem:
1. Disable Your Firewall
Sometimes your firewall program may be preventing your Brother printer from working. Therefore, to fix this problem, simply disable your firewall. Once your printer is now working properly, then you can enable it again.
2. Turn on Your Brother Printer
As simple as this may sound, many folks fail to turn on their printer and then end up complaining and asking “why is my Brother printer not working?” Hence, you should always confirm that your Brother Printer is turned on.
To confirm, check the Status LED to see if it is lit. If it is, then it means your printing machine is turned on. If the LED light is damaged, then you can check to verify if the printer is connected to an electric outlet that is working. Make sure that the outlet is working properly even when the machine is plugged in. You should also check the power switches on your Brother machine and the outlets and ensure that they are on.
3. Fix the Errors on your Brother Printer
There are so many errors that could cause your Brother printer not to work. The errors are so much that we have dedicated a particular article to Brother Printer errors and how to fix them. The linked article contains solutions to a lot of errors which when done properly should fix the problem.
4. Confirm that there is an Established Connection to your Access Point or Router
If your Brother printer is not working on wifi, then it might be that your connection to your access point or router is not done properly. Therefore, if your Brother printer is not working on your network or your brother printer is not working with wifi, then you need to confirm that the connection between your machine and your access point or router is established.
You can do this by checking the Ethernet cable to see if it is properly connected. You should even reseat the cables on the printing machine as well as the router.
5. Run the Network Repair Utility
After trying the above and the problem is not resolved, then you should run the printer’s network repair utility.
How to Run Network Repair Utility on Brother Printer
To run the network repair utility on your Brother Printer, follow the steps below:
Step 1: Download the utility program.
Step 2: On your hard disk drive (HDD), create a temporary folder that will serve as the download location for the utility program.
Step 3: Save the program in the created folder.
Step 4: Immediately you complete the download, open the created folder. Then extract it by double-clicking on the file. A new folder named “nettool” will be created.
Step 5: Locate the newly created “nettool” folder. After locating it, open it. Once it is opened, double-click on the file named “BrotherNetTool.exe”.
Step 6: On-screen instructions to run the network repair utility will appear on the screen; follow them.
6. Confirm the Communication between your Brother Printer and Your Computer
To confirm the communication between your Brother Printer and your computer to restore your printer to its normal operation, follow the steps below:
Step 1: Get your Brother Printer’s IP Address
To get your Brother printer’s IP address, do the following:
i. Locate the button labeled “GO” on your printer.
ii. Press the button three times. This action will cause the report to be printed.
iii. The IP address is on the third page of the printed report.
Step 2: Get your Computer’s IP Address
To get your computer’s IP address, do the following:
i. Click on the Windows icon on the taskbar or the search icon.
ii. Type “Run”, then open the application.
iii. Once the application opens up, type “CMD”, then click “OK” or press the Enter key on your keyboard.
iv. Now type “IPCONFIG”, then press Enter.
When you do the above, information about the network connection of your computer will be displayed. Ensure that you commit to memory the IP address; sometimes it is written as IPv4 address. In case you think remembering it later will become difficult, then it is recommended that you write it down because you will need it later.
In the event where the IP address is not displayed, then it means that the network connection of your computer has issues. If the reconnection process is difficult and you don’t know how to go about it, then you need to contact your network administrator or router manufacturer. They should be able to provide you with the assistance required for the reconnection process.
For Mac Users
To get your computer’s IP address, you need to print User Settings List or Network Configuration. The IP address can be found on any of these printed documents.
Step 3: Ping your Brother Printer
For Windows Users
To ping your Brother printer on Windows, do the following:
i. While the command prompt window is still being displayed on your computer, type PING xxx.xxx.xxx.xxx. (The xxx.xxx.xxx.xxx stands for your printer’s IP address which we told you to take note of).
ii. On the keyboard press Enter. Once you do that, your computer will try to ping or communicate with your Brother printer. Immediately the process is completed, a PING STATISTICS will be received.
iii. If the replies are received, then it means that they are coming from the right IP address. When you get correct replies, it also indicates that the printer and the computer are communicating. In that case, skip to item 7 on this article.
iv. If you didn’t get any replies, then it means that they aren’t coming from the right IP address. Hence, there is an issue with the communication between the computer and the printer. Then you need to do the following…
If your computer’s connection is wireless, then verify that the computer is on the network same as your Brother printer. On the other hand, if your computer’s connection is to a nearby wireless network, what you have to do is to troubleshoot the network connection of your computer.
When you have confirmed that the connection is confirmed and the communication is not yet established, try making use of a network cable different from the one you are currently using. You can also try using other ports on your router that you are certain are in good working condition. After adjusting the configuration, try this item 6 again.
If the Brother printer cannot still be pinged, then you have to reset the network card following the process in the next step.
For Mac Users
If your Brother printer is not working with Mac, do the following to ping your Brother printer:
i. On your Mac computer, open HDD, then go to “Applications”, then “Utilities”, then “Network Utility”.
ii. Click the button labeled “PING” which is at the upper part of the current window.
iii. In the section provided type in your IP address.
iv. Choose “Send Only_Pings”. Then make the value “4” instead of whatever value that was there before.
v. Towards the right of the screen, you will see a “PING” button; click on it.
This action should cause your Brother printer to respond. If it does, continue with the next troubleshooting.
If it does not, then your printer needs to be set up correctly using the original setup procedure.
Step 4: Carry out a Network Factory Reset
Before you begin, you should know that this operation will reset all your network settings. This process is peculiar to Brother Printers that have issues with the network connection of the computer they are connected to. If your machine can still print or scan via another computer running on a different network, then you shouldn’t carry out this operation.
How to Carry out a Network Factory Reset on Brother Printer
To carry out a network factory reset on your Brother Printer, do the following:
i. First of all, ensure that your printer’s front cover is closed. Then turn off your printer.
ii. Press down the button labeled “GO” while turning on your printer. Ensure that the button is held down throughout the process.
iii. After the printer is turned on, still press down the button labeled “GO” until you see the entire printer’s LEDs turn on as well and the printer’s Status LED go off. Now, let go of the button. At this point, confirm that the LEDs are all turned off.
iv. Now, press the button labeled “GO” ten times. While the Brother machine resets, there will be a flash on the Status LED. Once the reset is complete, it will cause the Status LED to go turn on.
v. Once the printer is turned on, wait for a bit to allow the printer to reconnect with the network. This could take one minute or a bit more before the connection is reestablished.
If your Brother printer is not working after a new router is connected, then the process above should fix the problem.
7. Confirm that the Driver is installed on your Brother Printer
Do the following to confirm if your Brother driver is installed on your Windows computer:
i. Click the Windows icon on your taskbar, click “Settings”, click “Devices”, and click on “Printers and Scanners”, then view the list of installed printers.
ii. Confirm that your Brother machine is on the list. In the event that it is not, then it means the printer driver was not properly installed. You will need to go to item 11 on this article for printer driver reinstallation.
iii. If your Brother printer is listed, then you need to confirm that it is the default printer. You will know if it is by the checkmark placed before the icon.
If your printer is not the default printer, then you can set it by right-clicking on the printer and then click on “Set as Default”.
For Mac Users
If your Brother printer is not working with MacOS Catalina, then you can fix it by confirming that the printer driver is installed.
To confirm that your Brother Printer driver is installed on your Mac, do the following:
i. Choose “System Preferences” from your Mac’s Apple Menu or the Dock.
ii. Go to “Hardware”, and then click the icon labeled “Print & Fax”.
iii. Confirm that your Brother printer is listed.
If it is, then set it as default.
To set your Brother machine as default on Mac, just click the drop-down labeled “Default Printer”. Then choose the right “Printer Driver”.
If your Brother machine is not on the list, then it means the printer driver may have been wrongly installed. Hence, you will need to install the driver.
8. Confirm that your Brother Printer’s Status is set as Ready and that it has an Empty Print Queue
Do the following to confirm your Brother printer’s status and print queue status on Windows:
i. Locate your Brother machine in the printers’ folder list and then move your mouse to hover above the printer icon.
What you might likely see is:
Status: Ready (It could also display: “Paused”, “Use Printer Offline”, etc.)
Documents: 0 (The number could vary).
ii. If it displays that there are documents in the print queue, then right-click your Brother Machine then click on “Cancel All Documents”. With this action, the print queue will be cleared.
iii. If the printer status displays “Use Printer Offline”, then right-click your printer and then uncheck “Pause Printing” or you could click on “Resume Printing” according to the options available to your computer’s operating system. With this action, your Brother printer should resume normal printing operations. Therefore, move to the next item.
For Mac Users
To confirm that your Brother printer is ready on your Mac, do the following:
i. Locate your printer from the list, after that click “Print & Fax”.
ii. Double-click your Brother “Printer Driver”, after that, and then click on “Resume Printer”.
To confirm if the print queue is empty, do the following:
i. Go to the File Menu.
ii. Click on “Jobs”.
iii. Click on “Delete Job”.
9. Run a Test Print
If you adjusted any settings while performing items 5 to 7 on this article, then you can run a test print to see if the problem has been fixed. If you didn’t make any settings adjustments, skip running a test print and move to item 10.
How to Run a Test Print on Brother Printer
Windows
To run a test print on your Brother Printer on Windows, do the following:
i. Right-click your Brother printer while you are in the printers’ folder, then left-click “Properties”.
ii. Click on “Print Test Page”. Your printer will print if the issue has been fixed.
If it doesn’t print, click on “OK”, then close the properties window. From the list of printers, right-click your Brother Machine, after that, left-click “Cancel All Documents”. Move to the next item.
For Mac Users
To confirm if your Brother printer is not working on Catalina or any other Mac OS, you need to run a test print.
To run a test print on your Mac OS X 10.5 or 10.6, do the following:
i. Go to the File Menu.
ii. Wait for the print queue window to be displayed, and then click on “Printer”.
iii. Click on “Print Test Page”.
To run a test print on previous versions of Mac OS X, do the following:
i. Open TextEdit.
ii. Then make a new TextEdit document.
iii. Try to print.
In case the test page or the new TextEdit document prints, it means the issue has been fixed. If it doesn’t print then you have to delete and then add the Brother printer.
How to Delete Printer on Mac
Do the following to delete your Brother printer on Mac:
i. Choose “System Preferences” from your Mac’s Apple Menu or the Dock.
ii. Go to “Hardware”, and then click on the icon labeled “Print & Fax”.
iii. Highlight your Brother machine.
iv. Click on the button labeled “-“ (Minus) button at the Printers section bottom-left side.
v. To confirm your decision to delete, click on “OK”.
How to Add Printer on Mac Using Bonjour
Do the following to add your Brother printer on Mac:
i. Choose “System Preferences” from your Mac’s Apple Menu or the Dock.
ii. Go to “Hardware”, and then click on the icon labeled “Print & Fax”.
iii. Highlight your Brother machine.
iv. Click on the button labeled “+” (Plus) at the Printers section bottom-left side.
v. Click on the “Default” icon located at the window’s upper area.
vi. Choose your printer.
vii. When the “Print Using” list is displayed, choose “XXXXXXX CUPS” (The XXXXXXX stands for the model name of your Brother Printer).
viii. Click on “Add”. Your Brother machine Driver will be accessible on the printers’ list.
ix. Try printing a test page to verify if the problem is fixed.
If you still can’t print, then do the following:
- Use a different network cable as well as another port on your router or access point.
- Try printing from a different computer that is on another network.
- Verify the printer’s network connection and re-establish it if necessary.
The steps shared for Mac users should also fix the issue of Brother Printer not working with Big Sur.
10. Configure the Settings of your Driver Port
Do the following to configure the settings of your Brother Printer driver port:
i. Right-click your Brother printer while you are in the printers’ folder, then left-click “Properties”. The driver properties will be displayed on the screen.
ii. Click on the “ports” tab.
iii. A list will be displayed of the communication ports available for use on your computer. Examples of what you might see are COM1:, LPT1:, LPT2:, etc.
iv. Click on “ADD PORT”.
v. Select “Standard TCP/IP Port”, and then click on “NEW PORT”. A window will pop up for the port wizard program.
vi. Click on “NEXT”.
vii. Type your Brother Printer’s IP address in the IP Address or Printer Name field.
In case you get an error that says the port name you entered already exists, simply click “OK”.
After that, go back to the field for port name and alter the name a bit. For instance, you can change the name of the port from IP_192.154.1.110 to IP_192.154.1.110a. This is just an example; the name will be determined by your printer’s IP address.
viii. If a window is displayed which requests for Additional Port Information, it indicates that your Brother printer is not properly communicating with your computer. Common reasons for this include security and firewall programs, IP conflict with a device connected to the same network, or conflict with an application on the computer. Hence, you need to troubleshoot these issues.
If the computer still requests further information, then you should contact the manufacturer of your computer to offer further troubleshooting support.
ix. If a window displays “Completing the Add Standard TCP/IP Printer Port Wizard”, then you need to locate the “Adapter Type” section.
If it is a successful communication, the Adapter Type section will show the communication between your computer and a Brother Print Server. Alternatively, it could display the Brother Printer’s node name list (It is usually shown as BRW or BRN then accompanied with a number-letter combination. Click “FINISH”.
x. Click on the tab labeled “General”.
xi. Click on “PRINT TEST PAGE”. At this point, the test page is expected to print properly.
If it doesn’t print, click on “OK”, then close the properties window. From the list of printers, right-click your Brother Machine, after that, left-click “Cancel All Documents”. Move to the next item.
11. Uninstall & Reinstall the Printer Drivers
If after all of the above and your printer is still not working, then it could be that the driver installation has an issue. It could be that it is not installed or the installation was not complete. If that is the case, then you have to uninstall first and then reinstall the printer drivers.
How to Unistall and Resinstall Brother Printer Driver
Do the following to uninstall and reinstall your Brother Printer drivers:
Step 1: Click the Windows icon on your computer’s taskbar, and then click on “Brother”, then XXX-XXX, then click “Uninstall”. (XXX-XXX stands for your Brother printer’s model).
If the driver refuses to install, move to the fourth step under this item.
Step 2: You will be asked if you want the driver completely removed, just click on “OK”.
Step 3: After the uninstallation is complete, a prompt to restart your computer will come up. Click on “YES” to restart the computer.
Step 4: Insert your Brother Printer driver CD-ROM into your computer. The menu will then appear. If it doesn’t, do the following:
- Go to your desktop and click on “My Computer” or “This PC”. If it is not on your desktop most especially for folks using Windows XP OS, you can find it after clicking “Start”.
- Then locate the driver and double click it.
Step 5: From the menu, choose your Brother printer.
Step 6: Choose your preferred language.
Step 7: Choose “Install Printer Driver”.
Step 8: Choose “Network Cable Users”.
Step 9: The installation will begin. Click “Yes” when the window for License Agreement is displayed to agree.
Step 10: Choose “Standard Installation” before clicking “Next”.
Step 11: If you are an LPR user, you should choose “Search the network for devices and choose from a list of discovered devices (Recommended)”. Alternatively, you could type in the IP address of your printer or the node name. After that, click “Next”.
If you are a NetBIOS user, you should choose “Search the network for devices and choose from a list of discovered devices (Recommended)”. After that, click “Next”.
Step 12: If you are an LPR user, then you should select your Brother printer and then choose “LPR (Recommended)”. After that, click “Next”.
If you are a NetBIOS user, then you should select your Brother printer and then choose “NetBIOS”. After that, click “Next”.
Step 13: Click “Finish” to complete the setup. You can then enable your firewall program.
Remember that you must log in to the computer as an Administrator.
Step 14: After your computer restarts, it will ask you to select the firmware update notification option. Make your choice and then click “OK”.
You will need internet service whenever you want to update the firmware.
Step 15: Run another test print to verify if the problem has been fixed.
If the printer still can’t print, then do the following:
- Use a different network cable as well as another port on your router or access point.
- Try printing from a different network-connected computer.
If your printer still can’t print from a different network-connected computer, then you need to contact your network administrator or computer manufacturer for further assistance.
To read more awesome articles, click any of the links below…
Brother Printer is not Printing [Reasons and Solutions]
Brother Printer is not Responding [Solution]
Brother Printer Drum Light [Issues & Quick Fixes]
Brother Printer Drum Error [Solved]
Computer Won’t Recognize Brother Printer [Quick Fix]
How to Fix Brother Printer Not Working After Update
If your Brother printer is not working after Windows 10 update, then you can fix it using the methods below:
Download your Windows Updated Version – Method 1
Follow these steps to download the updated Windows version:
Step 1: Visit the Microsoft Catalog page.
Step 2: From the list of updates, select your Windows version update.
Step 3: The installation will begin
Step 4: Once the installation is complete, restart the computer.
Step 5: Run a print to see if the issue has been fixed.
If it is not fixed, try the next method.
General Troubleshooting – Method 2
Follow the troubleshooting steps below to fix the problem of your Brother Printer not working after Windows 10 update 2020:
1. Make Sure your Brother Printer is Properly Connected
Sometimes all that might be the reason why your Brother Printer is not working after Windows 10 upgrade might be because the connections are not done properly. Therefore, verify that all connections are in place. Then check if the printer is working properly. If it is not, then move to the next step.
2. Run the Troubleshooter of your Brother Printer
If your Brother printer is not working after Windows 10 update, then you can fix it by running the Brother machine’s troubleshooter. You will have to download the troubleshooter from Microsoft first to do this.
After downloading the troubleshooter, do the following to run the troubleshooter:
i. On your computer’s keyboard, press the Windows button and “I” at the same time. This will open the device settings immediately.
ii. Click “Update & Security”.
iii. Click on “Troubleshoot”.
iv. Click “Printer”.
v. Click on “Run the troubleshooter”.
Once it is finished, check to see if the problem is fixed by running a test print. If it doesn’t work, try the next step.
3. Update your Brother Printer Driver
Go to Brother Website and download the last driver for your printer model that works with Windows 10. Ensure that you select the one compatible with Windows 10.
If updating the driver doesn’t do the trick then you need to uninstall and reinstall the driver. We discussed how to do so earlier in the article. Therefore, follow the steps shared above to fix this issue.
4. Reset your Computer’s Print Spooler
Print spooler is a program responsible for managing print jobs that get sent to a printer. Hence, if your Brother printer is not working since Windows 10 update, then you need to restart this program.
How to Reset Print’s Spooler
To restart the print spooler, do the following:
i. Press the Windows button on your keyboard and “R” at the same time.
ii. Then type in “services.msc” in the field provided. Then click “OK” or press Enter on your keyboard.
iii. Locate “Print Spooler” in the list by scrolling down.
iv. Verify that the print spooler is running and it is on automatic. If it is not, double click “Print Spooler” to start it. You can change it to automatic by right-clicking and then set it to automatic.
v. After doing the verification, right-click on “Print Spooler”.
vi. Then click “Restart”.
vii. Run a test print to see if the issue is resolved.
If the issue is still not fixed then you have to contact Brother and Microsoft for further assistance.
Note: If your Brother printer is not working on Windows 7, you can use the methods we just shared to fix the issue.
How to Fix Brother Printer Not Working After Power Outage
If your Brother printer refuses to work after a power outage, then use the methods below to fix the problem:
Reset the Modem or Wireless Router – Method 1
The power outage might have disrupted the connection between your printer and your router which could cause your Brother printer to go offline.
You can fix the issue by resetting the router by removing the plug cable from the electric socket and then plugging it back in after some minutes. This action should cause the network to reboot which should bring your Brother printer online.
If this doesn’t work, try method 2…
Note that this method is for wireless Brother Printers.
Disable SNMP Protocol – Method 2
How to Disable SNMP Protocol
To disable the SNMP protocol, do the following:
i. Open your computer’s control panel. You can access it by running a search in the search box on the taskbar.
ii. Click on “Devices and Printers”.
iii. Find your Brother machine and then right-click on it.
iv. Click “Printer Properties”.
v. Click the “Ports” tab when another window appears.
vi. Click “Configure Port”.
vii. Find “SNMP Status Enabled”, and then uncheck it.
viii. To apply the changes, click on “OK”.
ix. Close the program.
This should bring your Brother printer back online.
If it doesn’t, then you need to contact Brother to give you further assistance.
How to Fix Brother Printer Not Working After Replacing Toner
If your Brother printer is not working after replacing the drum, then it means you didn’t install the drum correctly.
You can fix this problem by resetting the toner. Read this article to learn how to reset your Brother Printer toner.
We recommend that you read this article as well to learn how to install the toner correctly and clear any kind of toner error that is preventing your Brother printer from working.
How to Fix Brother Printer Not Working After NBN Install
If your Brother printer is not working after NBN install, it is because the DHCP (Dynamic Host Configuration Protocol) pool changed. The Dynamic Host Configuration Protocol is responsible for assigning your network devices their IP addresses.
Hence, when you installed the NBN, your Brother machine was assigned an IP address that was used for your previous router. Hence, your print jobs get sent to your printer’s previous IP address.
How can you fix this?
Simply do the following to fix the issue of your Brother printer not working after NBN install:
i. Find out the address range of your LAN (Local Area Network).
ii. Perform a static IP set up on your Brother printer.
iii. Once the IP address is corrected to the new one, the issue will be fixed.
Note: If your Brother printer is not working with Google wifi, you can fix it with the steps just shared.
Why Is My Brother Scanner Not Working? [Reasons & Solutions]
There are several reasons why the scanner on Brother Printer is not working or why your Brother Printer scanner is not working on mac. We recommend that you read this article to fix these issues.
How to Fix Brother Printer Not Working With AirPrint
If your Brother printer is not working with AirPrint, you can fix the problem with the steps below:
Step 1: Confirm that your iOS Device Is Supported
Before you can use AirPrint, your iOS device must be compatible. If your iPad, iPhone, or iPod touch does not run on iOS 4.2 or newer versions, then Brother Printer not working on iPhone or Brother printer not working with iPad are issues you will encounter.
Step 2: Confirm the Firmware Version of your Brother Printer
To fix the problem, you need to confirm if you are using a current firmware version. If you are not, you can get the Firmware Update Tool here. Once you have downloaded and installed the updated firmware, check if your Brother Printer is now working.
If it is, then the issue has been fixed. If it is not working, then go to the next step.
Step 3: Verify your Printer’s Connection to your Wireless Network
For your Brother printer to work with AirPrint, both devices must be on the same wireless network. Or it has to be directly connected to your iOS device via an AD-hoc means.
AirPrint cannot work if your device uses 3G, 4G, or 5G connection. Instead, it must be connected via a wireless access point or router, wired Ethernet, or wireless Ad-hoc.
To verify that the connection is made to the particular wireless network, you need to:
i. Verify the Printer’s Network
To verify your Brother printer’s network, do the following:
i. Print out the Network Configuration Report.
ii. From the report, get the network name. This is the network connection your Brother printer is on.
ii. Verify the Network of your iOS Device
To verify the network of your iOS device, do the following:
i. On your device tap the icon for settings.
ii. Verify if the Wi-Fi is turned on.
iii. Tap on “Wi-Fi”, after that verify that the Service Set ID (SSID) is the same connection as that of your printer. In case it is not, then select the correct one.
Step 4: Try to Print Again
The iOS device will determine the process; hence, you need to consult your user manual to find out how to print from your device.
If you try to print and it works, then the issue has been fixed.
However, if it doesn’t, you need to ensure your device is operating on the latest iOS version. You should also contact Apple for further support and assistance.
New Ink in Brother Printer Not Working [Reasons & Solutions]
If the black ink in Brother Printer is not working or the yellow ink in Brother Printer is not working, then it could be due to several reasons. Read this article to discover the reasons and how you can solve them.
ADF on Brother Printer Not Working [How to Fix]
Do the following to fix the ADF on Brother Printer not working issue:
Step 1: Power Cycle your Brother Printer
Power off your printer then after 30 seconds, turn it on. Then try to use the ADF (Automatic Document Feeder). If the printer prints, then the issue has been fixed. If it did not print, move to step 2.
Step 2: Pull the Automatic Document Feeder Output Support Out
Ensure that you do this carefully to avoid damaging the machine part.
Step 3: Press “Fax”
Locate the “Fax” button on your printer. Once you press it, the button should turn green. This should be done even if the ADF issue you are having is for scans or copies.
Step 4: Fan the Paper Documents Properly
Step 5: Put the Documents into the Automatic Document Feeder
Take the documents and face them down with the top edge going in first as you put them into the printer’s Automatic Document Feeder.
If the documents are accepted, the printer’s display will become blank for about 5 seconds after which a message will be displayed: “Enter Fax No”. If this message is displayed, move to step 8.
If the display doesn’t go blank or display the said message above, move to the next step.
Step 6: Use Correct Specification Papers
The following are specifications for papers to be used in your Brother printer’s ADF:
i. Weight: 20 – 24 pounds (75 – 90 g/m2).
ii. Length: 3.9 – 1.4 inches (148 – 355.6 mm).
iii. Width: 20 – 24 pounds (75 – 90 g/m).
iv. Paper manufactured for plain copying.
v. Neutral paper; neither alkaline nor acidic.
vi. Long-grain.
vii. Must have at least about 5% moisture content.
Step 7: Remove and Reinsert the Documents
Take out the documents then put them back in again with the face down and the top edge coming first. Do this gently until the documents touch the ADF’s feed roller.
Once the ADF accepts the documents, the printer’s display will become blank for about 5 seconds after which a message will be displayed: “Enter Fax No”. If this message is displayed, move to step 8.
If the display doesn’t go blank or display the said message above, confirm that the FAX button lights green. Then repeat step 7.
If after repeating step 7 and the display doesn’t become blank nor does it display the message, then move to step 10.
Step 8: Alter the Paper Guides so that it Suits the Documents Width
Ensure that you don’t pull the documents while the machine feeds.
Step 9: Press the “Copy” Button
Once you do this, the button should turn green. The display is expected to also show “100% Auto 01”.
Once it does this, press the “Start” button. This action will cause the document to be fed through the Automatic Document Feeder. As a result, a copy will be made.
If the document is fed through the ADF, the issue has been fixed. Therefore, you should stop troubleshooting.
In the event the document isn’t fed through the ADF, move to the next step.
Step 10: Open and then close the Printer’s Control Panel
When closing the panel, ensure that it is properly closed.
Step 11: Press the “Copy” Button
Once you do this, the button should turn green. The display is expected to also show “100% Auto 01”.
Once it does this, press the “Start” button. This action will cause the document to be fed through the Automatic Document Feeder. As a result, a copy will be made.
If the document is fed through the ADF, the issue has been fixed. Therefore, you should stop troubleshooting.
If the document isn’t fed through the ADF, then you need to contact Brother for further assistance.
